I backed up an iPad a week ago in preparation for a repair. In the new iPad, it wouldn't restore the backup in the startup process, said the OS needed to be updated. Backup is still inaccessible. Then I read that I need to make a backup first before restoring from an previous one. Did that, but the backup is still inaccessible.
It just lists the size of it and gives the option to delete it, which I don't want to do. I've tried looking everywhere, but none of the advice is applicable, e.g. go to Settings | Restrictions and do whatever, but there's no Restrictions!
Need help desperately, there's important data to retrieve. We did everything by the book, don't know why this is causing so much hassle. It would help if it gave some information about what's wrong with whatever.
Additional details:
- IPAD AIR 4 WI-FI
- backed up using iCloud
- received replacement iPad
- went through startup process
- it stalled at "Restore from Backup" (might not have the name right), wouldn't let me select the backup
- it said OS version must be 16.3.0 or later (may not have the number right)
- it wouldn't let me go back or exit
- restarting the iPad brought up the same screen
- fumbled around and maybe after a long press of a button, it brought up some choices, one was to start over
- went through the startup process again
- this time didn't select any recovery options
- updated to the latest O/S 17.1.0
- went to Settings | Account to restore from the backup
- backup is there 900+ MB, but doesn't give the option to recover it
- researched on-line, it says it needs to backup first before it can recover from backup
- backed up to iCloud
- still no option to recover from the backup
- researched on-line, much conflicting and incorrect advice
- posted here
