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We just got the Apple TV 4K and are having a weird problem. When Apple TV is plugged in and setup and we turn on our TV (Samsung), our internet completely crashes. After about 4-5 minutes everything reconnects and once it reconnects, everything that was connected to wifi works perfectly (including the Apple TV).

I thought it was the Apple TV but we bought another one and are having the same issue. What's weird is that we used to have a Roku stick and didn't have any issues - it's only with the Apple TV. Internet also only drops when we turn on the TV (which boots up Apple TV) but not during any other time.

I have the Apple TV right next to my Verizon Fios router and again, haven't had any issues prior to using Apple TV. I've tried looking at my router settings and have upgraded firmware but can't figure it out.

Has anyone else ever had this problem? Thanks, Jeff

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  • Are you connecting the ATV via ethernet or wifi? What happens when you using the other method to connect?
    – fsb
    Commented Dec 23, 2020 at 19:52
  • Both results are the same. Kicks me off everything as soon as I turn on the TV
    – Jeff Baker
    Commented Dec 23, 2020 at 20:37
  • Is the Apple TV software up to date?
    – lhf
    Commented Dec 23, 2020 at 21:50
  • Yup latest software too
    – Jeff Baker
    Commented Dec 24, 2020 at 0:52
  • Have you rebooted your Verizon router? Is the Samsung also connected to the internet as well as the Apple TV?
    – IconDaemon
    Commented Dec 24, 2020 at 1:33

1 Answer 1

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Perhaps there is some IP address conflict created by your router and the devices on the network.

If you are not using the WiFi/ethernet connection on the Samsung, disable WiFi or unplug the ethernet cable to remote it from your network.

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