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For the past few weeks, I've been getting an error when trying to create an iOS app in App Store Connect: https://imgur.com/U02cAl2.mp4

  • I click + → New App
  • A progress indicator appears
  • The indicator spins forever

  • Developer Tools shows that the server returned HTTP 500 and this body:

    {"data":null,"messages":{"warn":null,"info":null,"error":["Creation of apps of this type is not available"]},"statusCode":"ERROR"}

Troubleshooting

  • Agreeing to terms and conditions

    • For the error message above, the Google results suggest there are terms and conditions that need to be accepted. I checked both Apple Developer and App Store Connect, but there are no prompts. My membership page on Apple Developer lists two agreements, both of which have been accepted:

      Both of the two Apple Developer agreements on my membership page are listed as having been accepted

  • Trying other browsers

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3
  • Welcome to Ask Different :) Do you have access to a Mac? Can you try this using a recent version of Safari?
    – Nimesh Neema ♦
    Commented May 20, 2019 at 13:19
  • Hi @NimeshNeema, thanks for the warm welcome. I get the same error in Safari—I added a video link.
    – Eric Eskildsen
    Commented May 20, 2019 at 14:05
  • iTunes has been having technical difficulties, perhaps this is related?
    – Ezekiel
    Commented May 20, 2019 at 14:27

1 Answer 1

Reset to default
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This is due to a server error or outage with Apple. You'll need to contact Apple to get the matter resolved, or alternatively wait to see if it resolves itself within few hours.

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  • I should have mentioned this has been happening for a couple weeks. Edited.
    – Eric Eskildsen
    Commented May 20, 2019 at 16:53
  • Still I would advise contacting Apple to resolve this!
    – jksoegaard
    Commented May 20, 2019 at 18:00
  • Update: This has been resolved. "Agreements, Tax, and Banking" was missing from appstoreconnect.apple.com, but there was an expired agreement that needed review. I opened a ticket on 5/17 and emailed back and forth with Apple until the issue was resolved on 5/31. (The issue was on Apple's end as you thought.) At that point, "Agreements, Tax, and Banking" became available again, and I was able to review and sign the necessary agreements. Then app creation started working.
    – Eric Eskildsen
    Commented Jun 6, 2019 at 13:37

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