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Questions tagged [app-store-connect]

App Store Connect (formerly iTunes Connect) is a suite of web-based tools created for developers to submit and manage their apps for sale via the App Store.

2
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1answer
23 views

I have a paid app on appstore, is it possible to offer the users who bought it a different app, and pull this one from appstore?

The thing is that there are two versions of the same app... a lite and a pro version. The lite version is free but offers an in-app purchase which can unlock all the capabilities of the pro version. ...
6
votes
2answers
3k views

What does Apple's new App Store requirement mean

This message came in my App Store Connect: Upcoming Submission Requirements As a reminder, starting March 27, 2019 all new apps and app updates for iPhone or iPad, including universal apps, ...
0
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0answers
65 views

iTunes connect: I can't add new bank account or changing existing?

Ok I recently closed my bank account and opened a new one that has the same routing number but different account number. Apple tried to make a payment to my account but it was declined because it's ...
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0answers
26 views

Is it possible to know what type of iPhone installed your apps in App Store Connect?

If it's possible can I search how many iPhones installed my app for each type of iPhone?
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3answers
53 views

Is there such a thing as an indie dev being blacklisted as a developer from the App Store

I'm a 1 person indie app developer who makes cool AR apps. I've actually been doing this since 2010, though many of my older apps have been pruned. It seems that every time I submit an app to the ...
1
vote
0answers
50 views

4.2.6 rejection for apps sold as B2B

On Friday I had about 10 apps rejected for breaching the 4.2.6 guidelines. Guideline 4.2.6 - Design - Commercialized Templates and App Generation Services We noticed that your app appears to ...
2
votes
2answers
55 views

Does app store show a limited impressions for every account?

Does apple have something like a quota "limited views monthly" for every developer account? Do I need to have another account to get more reach through impressions and installs?? 1- I used to to get ...
0
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0answers
49 views

“Cannot connect to the Store” and unable to sign out

When I open the App Store on my MAC (macOS High Sierra - version 10.13.6), it says "Cannot Connect to the Store, An internet connection is required". My internet connection is fine, I browse through ...
1
vote
1answer
83 views

I want to Remove an old app in my AppStore Connect

I have one app that is removed from sale individually but also still for sale in a bundle. Still,the option "Remove App" appears in "App Information" Section. But as I pressed it, Apple says I cannot ...
2
votes
1answer
326 views

Is a 16-day Apple Beta Review time normal?

I've submitted an iOS beta Testflight build for external testing on Jan 9th and it went into review that same day and has not changed status since. Normally it's only a few days as our previous beta ...
3
votes
2answers
392 views

What is the difference between App Store Connect and iTunes Connect app?

I have two apps installed on my iPhone: App Store Connect and iTunes Connect What is the difference between these two apps? Both provide analytics for my apps. For some weird reason, iTunes ...
3
votes
3answers
51 views

Does App transfer between developers necessitate a re-purchase by end users?

If an app gets transferred from one developer to another, does it necessitate a re-purchase? From the App Store Connect, App transfer overview page: You transfer an app when you’ve sold the app to ...
2
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1answer
377 views

Is it possible to include emoji in the app description in the App Store? Wouldn't the app be rejected or banned?

I have an app listed in the App Store. Don't you know is it possible to use emoji in the description of the app or use any kind of text formatting (italic, bold, underline)? I have found the ...
1
vote
1answer
126 views

Does privacy policy need to be in all languages an app supports when uploading to app store?

It is mandatory for all apps submitted on the App Store to provide privacy policy. https://developer.apple.com/app-store/review/guidelines/#privacy As I understand, a privacy policy link must be ...
3
votes
1answer
45 views

Is there a default confidentiality url I can link to?

I am updating my app on the App Store and I now have to give a url for confidentiality agreement. Is there a default one I can link to, e.g a basic one that Apple would provide for small developers? ...
2
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1answer
50 views

How do I report an unauthorized copy app uploaded to App Store?

I am a contributor to TableTool, a modest app for editing CSV files. Somebody took our source code, copied it and is charging money for the identical app, Quick CSV. I don't mind this, our project is ...
1
vote
2answers
1k views

Privacy policy for publishing app on iTunes Connect?

I have an app that I wish to sell via iTunes Store. I do not have a website for the app. How can I add privacy policy URL on iTunes Connect? Can I add a PDF file URL for privacy policy which is ...
0
votes
1answer
147 views

Bundle ID not transferred when transferring an app

We received a new transferred app from other company. Now we have to update its versions and release it on the App Store. The problem is that we can see the app in iTunesConnect. But to upload a new ...
2
votes
2answers
1k views

Can't get a Public Link to test iOS app on TestFlight

I've a app and I want use the External Testers with Public Link. I can use with TestFlight in internal testers. In "Builds->iOS->Testers" I added the external group target (Público em Geral). In "...
1
vote
0answers
26 views

App Store Connect: See top countries for an app

Hey I am unable to find an option where I can check from where purchases have been made. I can only sort by continent which doesn't help much. Sales data has each currency listed separately but euro-...
1
vote
1answer
589 views

TestFlight review process vs. App Store review process

Is it possible to pass the TestFlight review process and then fail the App Store review process with the same build? In other words, if my build successfully passes the TestFlight review process, is ...
1
vote
1answer
104 views

Game Engine Encryption for iTunes Connect Export Compliance?

I am using a Game Engine to create an iOS game app which allows me to drag-and-drop the generated files into Xcode to get the app binary. The said engine encrypts the files when exporting to an Xcode ...
3
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1answer
2k views

Multiple Apple Developer Accounts

I've read multiple messages on the subject, but I wondered if anyone had first hand experience (or genuine knowledge one way or another), if it is possible to more than one Apple Developer account? ...
1
vote
1answer
51 views

Is it possible to change the company behind a developer account?

A few years ago I created a company to start an app project. I released the series of apps but things did not work very well. The apps did not generate any significant revenue and I gradually ...
1
vote
0answers
51 views

iOS app search ads keyword tool says “You have no more recommended keywords for this app”

We use the keyword popularity indicator under Advanced campaign editor at http://app.searchads.apple.com (described here) to determine the popularity for keywords in the App Store. However, as of ...
3
votes
2answers
99 views

Does Apple have administrative control over Developer program enrollment?

I have tried for 2 weeks to complete enrollment in the Apple Developer Enterprise Program (US$ 299), but halfway through each attempt (10-12 by last count) the application switches from Enterprise to ...
1
vote
1answer
64 views

Publishing multiple iOS apps using different developer accounts

I need to upload 2 different apps on the App Store using 2 different Apple developer accounts. Does Apple monitors what apps upload from the same Mac? Can I run into any troubles? Does this interfere ...
1
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0answers
59 views

iTunes Connect - Add multiple external testers

I want to add multiple (more than 1,000 users) external testers to iTunes Connect. Do I have to add them one by one? It's very inefficient. Is there an efficient way, e.g. by uploading a CSV file ...
1
vote
1answer
34 views

What are the tools and/or advantages of developing your app with a Apple Developer Program account?

Should I get an Apple Developer program account to develop my application or can I do it without it and then submit it obviously through an Apple Developer Progam?
2
votes
3answers
205 views

Transfering app after membership expired

My membership expired. And I want to trasnfer my app to my new teams account. It keeps saying I didn't accept master agreement. I saw this topic - What is the Master Agreement when trying to transfer ...
1
vote
1answer
46 views

How can I prevent my iOS app appstore page description from being indexed by search engines?

I cannot consider a business account / DBA as being an option for the contact information for my iTunes connect identity selling apps. Is there any way to opt-out of search engine indexation of my ...
4
votes
1answer
50 views

Does the app vendor obtain your name upon In-App subscription?

Does the app vendor gain access to your name upon doing an In-App subscription? I’m not sure how to read Apple’s privacy pages to understand what information (if any) is transmitted to third party ...
2
votes
0answers
85 views

App Store Optimization: Individual localization for English (U.S.), Australia, Canada and U.K.?

I have an iOS app that is available in all territories and its primary language is set to English (U.S.). I've also created store listings for Australia, Canada and U.K., but I'm using the same ...
2
votes
1answer
60 views

How are Sales different from In-App Purchases in iTunes connect?

In my app, I have 1 In-App Purchase. In App Analytics, in Metrics: My Sales and In-App Purchases are different. For so many days, I have one or more In-App Purchase but no Sale. How is this possible?...
0
votes
1answer
216 views

How can I submit my app if I didn't enrolled for the Apple Developer Program?

I made this app and I would like to put it in the App Store and I searched the Internet for how to do that but they all require you the account that you used to enrol for the Apple Developer Program ...
2
votes
3answers
599 views

App Review - Do they allow app names with question marks in?

I have submitted my app to the app store 6 times and always been rejected because apparently the UIRequiredCapabilities key is not set correctly. Well, I've tried many different combinations of ...
1
vote
1answer
127 views

How to share my app with App Manager?

I have an individual apple developer account. I bought it mainly so I could use a few of the advanced APIs (e.g. NetworkExtensions) in an app that I’m testing/developing. There’s another programmer ...
3
votes
1answer
58 views

How do i transfer apps from one iPhone to another

How do i transfer apps from one iPhone to another. in Android we do the same using Zapya, where we can send applications. is there any way in Iphone for the same?
1
vote
1answer
139 views

Add builds for different targets

I already have a released build for iOS 9+ devices. Now I want to release a new version for only ARKit devices that requires arm64 too. But my build doesn't pass a verification in XCode for ...
2
votes
1answer
832 views

Two Apple Developer Accounts, One App

Backgrounder, we have two (2) Apple Developer Accounts, one account is being used by development team and another is for production deployment and distribution. I know that this is not the best ...
0
votes
1answer
3k views

Metadata Rejection; Guideline 2.1 - Information Needed

My iOS App received a metadata rejection because I made a mistake in the review information for In App Purchases. Made the necessary correction and submitted an appeal to the App Review board. Has ...
1
vote
1answer
1k views

Rename iOS app in iTunes Connect - “name will be reviewed”

I'm creating a new release of an iOS app in iTunes Connect. The release has been reviewed and approved by Apple. However, on the App Information page the following is stated: "The name will be ...
0
votes
1answer
110 views

Do I need to be enrolled in Apple Developer Program to publish apps as a part of organization

I have an apple account that is NOT enrolled in Apple Developer Program. I became a member of another organization using their invitation and they gave me the role of "Admin" in iTunes connect. ...
2
votes
1answer
1k views

What is the iTunes Connect role I need to add a new app?

I don't see explicitly said in https://help.apple.com/itunes-connect/developer/#/dev82a173c41 what is the role I need. I guess it is 'admin', given 'Access to all sections within iTunes Connect.', but ...
1
vote
1answer
725 views

Missing app transfer link for new app in iTunes Connect

I have created a new app in iTunes Connect and filled in the basic details such as description, screen shot, etc. After I created the app I can see the ‘View in App Store’ link but not ‘App Transfer’ ...
2
votes
1answer
106 views

What are the hours in which Apple reviews apps?

What are the hours in which Apple reviews apps? I.e., 7:00 AM - 9:00 PM
3
votes
1answer
177 views

ItunesConnect no longer allows tester gmail with plus sign?

In the past, I used to use the same Gmail address for testing in-app purchasing (sandbox testing) by adding + sign to my email. For example, myemail+testYapp@gmail.com Now I am no longer able to ...
4
votes
1answer
365 views

iTunes Connect - difference between units sold and units paid out, plus Apples commision

I was wondering if anybody else noticed difference between units sold reported under the "Sales and Trends" section and what is actually paid out under "Payments and Financial Reports" section? I'm ...
5
votes
0answers
967 views

Not able to delete user from iTunes Connect Users and Roles

I am trying to delete a user from iTunes Connect users and roles tab. This user was provided a developer role and has not accepted the invitation. The invitation is already expired. When ever I click ...
1
vote
2answers
199 views

Can I release our iOS app on Christmas

iTunes Connect says: Make sure your apps are up-to-date and ready for the winter holidays. New apps and app updates will not be accepted December 23 to 27 (Pacific Time), so any releases should be ...