Questions tagged [app-store-connect]

App Store Connect (formerly iTunes Connect) is a suite of web-based tools created for developers to submit and manage their apps for sale via the App Store.

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can't upload to TestFlight tab on App Store Connect

Problem: No builds in my TESTFLIGHT page. Here's what I do... Create Xcode Swift project Create App ID on Apple Developer Identifiers page for project's Bundle ID Add new app to App Store Connect ...
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Session count DECREASING in AppStoreConnect/TestFlight for my app

I'm seeing session counts DECREASE over time when I check TestFlight for my app. It has been in TestFlight for an extended period (over a year and half) while we've been creating a new and improved ...
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I can't see my app on TestFlight

I'm an admin for my team on App Store Connect, and we have several users testing our app on TestFlight. I'm added as an Internal Tester for the app, but when I open TestFlight I don't see the app (I ...
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TestFlight: If I remove and re-add myself as a tester, will I lose access to App Store Connect?

I'm an admin on my team's account on App Store Connect. I'm added as a tester, but I can't access builds on TestFlight on my phone, so I want to remove and re-add myself so I get the invitation again. ...
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SF Symbols 3.0: Use Restrictions

There is an icon I'd like to use, that has Use Restrictions. The warning says: This symbol may not be modified and may only be used to refer to Apple’s Messages app. This is fine, as my app will ...
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How to create a new 3.0.1 shell on App Store Connect when 2.0 already exists?

I'm pushing my React Native app to App Store Connect. I already pushed version 3.0, and it was approved, so the next time I uploaded a binary to App Store Connect it asked that I make it at least 3.0....
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React Native in-app-purchases: How do you instruct Apple team how to sign in?

I have in-app purchases in my React Native app. When I've done this with previous apps, I've tested the IAPs with sandbox accounts, where the user has to sign in using the sandbox account email I've ...
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IAPs on App Store Connect: For in-app-purchase review, what does it mean to upload binary?

I added several in-app purchases to my project on App Store Connect, and it rejected them saying Please upload a new binary. I don't know what upload a new binary means. I've uploaded builds to ...
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What is meant by "Institutional Purchase" in App Store Connect?

I've recently discovered unusual spikes in the downloads of my app. I could trace them back to the source type "Institutional Purchase". What does this mean? The other source types are more ...
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Apple private app distribution and privacy

I developed an app for a specific client and it will be published as private distribution only for this client through the Apple Business Manager and redemption codes. My question is about the privacy ...
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My testflight install says I have no app installed, but the app store connect portal thinks the test app is installed

I am a developer on our Apple Developer account. I added myself to testflight as an internal tester and redeemed my code. I then switched Apple ID on my device and installed a different app for a ...
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How to resolve “App Store Connect Operation Error”?

I am trying to upload my app to App Store, but Validation process fails with the error: Unable to process app at this time due to a general error I have uploaded several apps earlier but this one is ...
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How to change first name that shows at appstoreconnect.apple.com

When I log into https://appstoreconnect.apple.com, the name that shows up in the top right corner, Mary Doe, is wrong. However, when I click a link to go to a different page within that subdomain like ...
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Do you have to fill in all contacts in order to add in-app purchases?

I'm following this guide on setting up in-app purchases for my React Native app. I set up the “Agreements, Tax, and Banking” info, but didn't add any contacts in the Agreements -> Paid Apps -> ...
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What are the private and public keys associated with an Apple Distribution Certificate?

I'm following this guide on how to generate a new Apple Distribution Certificate, and on the ‘Download your certificate’ page it says Download your certificate to your Mac, then double click the .cer ...
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Xcode does not detect new Apple Distribution Certificate in my keychain

I generated a new Apple Distribution Certificate for my React Native project because I got an email saying my old one was going to expire. It appears to be in my keychain: but when I try to upload my ...
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Remove bundleId from Personal Team on AppStore Connect

I have a strange problem with Apple Developer account and I don’t know how to solve it. Today I purchased the licence for $99/year for the first time ever )) I was working on 2 apps and defined the ...
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TestFlight: Why isn't individual tester getting notifications when new TestFlight builds are pushed to store?

I have an app on TestFlight, and I added an individual tester to version 0.1.3. I then pushed versions 0.1.4 and 0.1.5, and although this tester automatically appears under "Individual testers&...
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How to collaborate developing an app without using an App Store Connect Team?

My friend and I have personal iCloud accounts that we use to develop apps in our free time. When he clones to his computer and runs, he gets errors with the team, bundle identifier, and push ...
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AppstoreConnect reports total estimate proceeds in euro

We changed to a new developer account for one of our projects and somehow the payment & finance reports are in USD instead of euro (what was on our old account). How can I see the proceeds in euro ...
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No builds available for individual testers in testFlight

I have uploaded the first build of my react-native app to AppStore connect testFlight. The invitations to App Store Connect Users are sent and they have received the email. But the individual testers ...
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1 answer
2k views

How can I download my app package directly from app store connect?

I had an ios app created, which has been uploaded but not yet released on the App Store. However, I have not been able to get hold of the original files used to create app from the developer who made ...
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iOS App Store Connect Sales and Trends show "Desktop" users

We recently noticed, through our App Store Connect Sales and Trends page, that our iOS app has some confusing statistics. Our app shows that we have Desktop devices in our metrics. Although iOS apps ...
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1 answer
613 views

Apple Developer Pay Out Currency

When selling an app or in app purchases in the Apple App Store and having customers paying in USD, EUR, GBP etc, does Apple do the conversion and then pay you in your native currency i.e. for me £GBP ...
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639 views

AppStoreConnect - Disable "following build has completed processing" email?

Each time one of my build is uploaded to TestFlight, I receive an email soon after telling me that my build has completed processing. I would prefer not too, just for the sake of useless notifications ...
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Taking payments for in-app products outside of the app using download codes

I have implemented in app payments for special content in my app. I am curious if apple allows us taking payments through outside channels to unlock the same content with say a donwload code, as an ...
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1 vote
1 answer
463 views

Unable to restore a deleted app from App Store Connect

I had deleted an app for our beta bundle ID from App Store Connect a few months ago. Now I am trying to restore it. But I am getting the following error. Can anyone help me in understanding this or ...
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1 vote
1 answer
134 views

Is it possible to see list of customers in App Store Connect?

We have an iOS app and we sell in-app purchases. Is it possible to see individual customers or purchase events via app store connect or some other admin tool? This is possible with admin dashboards ...
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2 answers
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Is it possible to have an app meant both for internal employees and external public in the App Store?

This question is regarding Apple rejecting the latest build of our iOS app and trying to find the best way to appeal the rejection. Here is the background: My company has an iOS app that is used by ...
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1 answer
933 views

Is it possible to change/add the icon of an app without submitting a new binary?

I had created a build with a friend's Mac, which I no longer have access to. Now, the last hurdle I have to overcome before my app is released is to create a unique app icon, but I'm not sure if you ...
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2 votes
1 answer
545 views

Demo account for Sign in with Apple for App Store Review?

Does the Apple App Store review process require a demo account for signing in via a "Sign in with Apple" button? For example, if that is the only sign-in method, how would one create a demo ...
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Which changes are necessary for XM and XMTrading applications to both be approved and not rejected by Apple Guideline 4.3?

There are two applications: One you can see it directly in app store: https://apps.apple.com/gr/app/xm-trading-point/id1072084799 The second one I'll share it to you via Google Play: https://play....
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1 vote
2 answers
63 views

Upload a new build to a "Ready for sale" version?

I have an app in the Appstore that is 3.4 build 0.0.2 (Ready for Sale), but I found a small bug that I need too push out. It seems silly to update the version to 3.5 just for this small bug that we ...
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Broken App Store Connect listing is preventing any changes, how can I fix it?

My app on App Store Connect has a third picture for the iPad Pro which hasn't uploaded. Until App Store Connect thinks that this file has finished uploading, or it's removed, I can't make any changes....
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7 votes
2 answers
4k views

App Store Connect - Can't see my app rejection issues in TestFlight

I uploaded a build of my app to App Store Connect and submitted it to a group of external testers in TestFlight (without submitting to App Store). The build status goes from "waiting for review&...
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255 views

App store app rejected 5.2.2 your app requests, displays, or distributes third-party account information

hi my app rejected by app store team because of following reason "Your app contains content or features that may violate the rights of one or more third parties. Specifically, your app requests, ...
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2 votes
1 answer
585 views

App Store iOS binary rejected: Your app includes non-iOS device images in the app

Recently our iOS app got rejected by App Store review team stating your app includes non-iOS device images in the app along with following screenshot. Mobile phones are an important category in our ...
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If my app *links* to pirated content, does my app "contain, display or access third-party content”? [closed]

I know that question is borderline, but my app does not contain third-party content: only links.
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1 vote
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App Store Review "3. 2.0 Business: Other Business Model Issues" | App already online in the App Store

I am a developer for a University and developed a "Class Record Book" app for teachers to register the presence of students and content of the classes. I sent the app to App Store for review and it ...
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-1 votes
1 answer
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Apple logos within iOS app got rejected

My app got rejected by the Apple because I used Apple logos: Your app does not comply with the Guidelines for Using Apple's Trademarks and Copyrights. Specifically, your app includes: Apple ...
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1 vote
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Localise App Store App Name when name is taken

When adding a new app to the App Store, I usually use the English (UK) localisation as I’m in the UK. Searching for the app name I plan to use, I see it’s already taken, but I’m assuming only for the ...
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iPhone 6s won't connect to app store via WiFi

I recently updated to iOS 13.3.1. I hadn't been on the app store in a while (not even for updates), but now I can't get on there via WiFi (attempted on two entirely unrelated WiFi networks). If I turn ...
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1 answer
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App Store Review Guidelines 3.1.1 - Allow users to convert their virtual currency to USD?

So I know that I can use real money (ex. USD) to buy in app purchases that reward me with virtual currency - let's say "gold." But is the opposite true? As a developer, can I allow my users to sell ...
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App Store Promo Codes - What happens if used after a new version is released

App Store Promo Codes - What happens if one is used after a new version is released? For example, if I give out promo codes for app version 1.4. And then I release 1.41. Would the version codes for ...
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Could not access apple developer resource (Certificates, IDs & Profiles)

I joined a paid Apple Developer Enterprise Program last two years with admin access, recently I found I don't have the certificate & provisioning profiles page permissions anymore. The user access ...
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Can I make the same app for iPad which is already lives on AppStore for iPhone?

I had created an app which is live on AppStore for iPhone only. Now I want to make that app for iPad. So can I make the same app for iPad or do I need to create the separate app on AppStore Connect ...
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2 votes
1 answer
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What happens to an in-progress `7-day phased release` on the App Store when a newer version is published?

Curious what would happen when version 1.1 is on day 2 out of 7 of a 7-day phased rollout in the App Store, and you publish a 1.2 upgrade. Would it: A. Immediately release 1.1 to the remaining 80% ...
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2 votes
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Organization Name does not match Organization ID when privately distributing an app

I am receiving the error above when trying to save the changes under 'Pricing and Availability' for a particular app on the App Store Connect web application. I have verified that this is the right ...
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1 vote
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96 views

IOS Different Bundle and Different Country Region app but Use Same Name

I want to create two iPhone app with different Bundle Ids, and also one App to be available for Canada only and another app to be available for all countries except Canada. Is that possible and can ...
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3 votes
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Sandbox Apple ID disabled in the App Store and iTunes

I am attempting to test macOS In-App Purchases via a Sandbox Apple ID. When I go through the purchase flow, I get the error: Your account has been disabled in the App Store and iTunes. For assistance,...
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