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Questions tagged [app-store-connect]

App Store Connect (formerly iTunes Connect) is a suite of web-based tools created for developers to submit and manage their apps for sale via the App Store.

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App Store Connect says "An error has occured. Try again" when I try to create In-App Purchase

I've been trying to create in-app purchases for the last few hours but every time I do, App Store Connect says "An error has occured. Try Again". I was able to create in app purchases ...
Abhishek Mhatre's user avatar
0 votes
0 answers
89 views

Adding bank account to Apple Store Connect Not working [duplicate]

I spent hours trying to add a bank account to app store connect account. I tried with a local bank and international bank, nothing works. Same error message: I checked the logs, here is the error ...
TSR's user avatar
  • 171
1 vote
0 answers
1k views

App Store Connect requires "Trader" information for EU Digital Services Act

Apple's App Store Connect has a new requirement; you must now "let us know whether or not you’re a trader" in order to comply with the European Union's Digital Services Act. To submit new ...
pkamb's user avatar
  • 9,000
0 votes
0 answers
113 views

Why do I get "invalid email address" when I try to add a new user in the "Users and Access" tab of "app store connect"

I want to add a contractor to our company's App Store Connect account so that I can add him to our TestFlight for our app. Maybe the problem is because the email address needs to already have an Apple ...
Doug Null's user avatar
  • 165
1 vote
0 answers
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App Store Rejection for external Subscriptions: Guideline 2.3 - Performance - Accurate Metadata

Our iOS app was rejected from App Review because we require an external subscription. We already went through the initial back and forth with a reviewer to determine whether it's allowed and that part ...
Rick Strahl's user avatar
1 vote
1 answer
272 views

Does my app’s iOS App Store phased rollout get halted when I submit a new build for review?

We have a build in phased rollout, currently at 5%. We're looking to submit a new build for review that we plan to release when the current build hits 100%. If we submit the new build for review, does ...
user6815651's user avatar
1 vote
0 answers
207 views

Pending Paid Apps Agreement

TLDR Did you ever experienced long verification time when submitting paid apps agreement? I'm waiting one month for comparing my ID card agains name on submitted contract. Long story I've submitted ...
Michael Czolko's user avatar
10 votes
1 answer
2k views

App Store Analytics: 10,000 Downloads in one day with Only 3 Product Page Views?

I recently noticed an anomaly in my app store analytics on Appstore Connect. Despite previously having no downloads, there was a sudden spike of over 10,000 downloads in a single day. However, that's ...
MendelG's user avatar
  • 460
1 vote
1 answer
656 views

Is it possible to view release notes for previous app versions as an admin or developer in app store connect?

As a developer, I would like to be able to click through previous releases of my app and see what I entered in the "whats new in this update" box, however App Store connect only seems to ...
DeveloperACE's user avatar
0 votes
0 answers
39 views

Mac Mini 2012 & iMac

I have an iMac Retina 5K. I am frustrated running Apple Music and wish to run iTunes on an older macOS in my old Mini. Can I connect the old Mini to my iMac and essentially use the iMac screen to run ...
BOB's user avatar
  • 11
2 votes
0 answers
45 views

How to create independent Paid Apple Watch App? [closed]

I have an iOS App in the App Store using iCloud and it is for free Now I would like to create independent Apple Watch App with similar functionality as an iOS App using the same iCloud container and ...
Bartłomiej Semańczyk's user avatar
1 vote
1 answer
319 views

stop asking I trust this computer

My OS version 12.5.6, and my windows 10 Can I really trust my computer so I do not get the message each time I plug it ??
Kynseli's user avatar
  • 21
0 votes
2 answers
892 views

App Store Connect: How to get to the "ready to submit" status?

I would like to publish an app on the app store. To Test some features the app has to have the "ready to submit" status. Right now it has the "prepare for submission" status even ...
wall-e's user avatar
  • 1
0 votes
0 answers
53 views

How to open App Store on iPad when it is filtered?

App Store is currently filtered in Iran, next to many international websites. My friend is now living there. There are Apps that she needs, including certain VPNs that are still working in current ...
Sasan's user avatar
  • 35
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0 answers
179 views

Which one should I choose in the Apple Content Rights section?

I bought SVGs from Flaticon and used them in my app. I have SVGs licenses. In this case, which one should I choose in the Apple Content Rights section when publishing my app?
Blogger Klik's user avatar
0 votes
1 answer
67 views

Price schedule for freemium app?

While trying to submit an app for review, there is a section called "Price Schedule". I am not sure what to place for my app, it is technically free to download, use, and create an account ...
Matt's user avatar
  • 155
2 votes
0 answers
1k views

Apple needs additional time to evaluate submission and Apple Developer Program account

We are a small Startup and we tried to publish our app a few days ago on the AppStore. In our app, the user selects an image it is processed in the cloud. The process is AI-based and takes a long time,...
mbfk's user avatar
  • 21
0 votes
1 answer
528 views

App Store Connect: Can I find the bundle Id of my app anywhere?

I'm logged into App Store Connect and have two apps. If I go into one of them, is there a place where it shows the bundle ID? When I open the app in XCode I can see the bundle ID, but I'm wondering ...
gkeenley's user avatar
  • 481
1 vote
0 answers
366 views

App store connect (erroneously?) does not prompt me for encryption exempt documents

I have a LOB app that allows users to encrypt files with a specified password. Hashing is used to derive a fixed length-key which is then used by AES to encrypt the content. (It also uses HTTPS and ...
llywelyn's user avatar
0 votes
2 answers
437 views

Session count DECREASING in AppStoreConnect/TestFlight for my app

I'm seeing session counts DECREASE over time when I check TestFlight for my app. It has been in TestFlight for an extended period (over a year and half) while we've been creating a new and improved ...
bobwki's user avatar
  • 101
1 vote
0 answers
949 views

I can't see my app on TestFlight

I'm an admin for my team on App Store Connect, and we have several users testing our app on TestFlight. I'm added as an Internal Tester for the app, but when I open TestFlight I don't see the app (I ...
gkeenley's user avatar
  • 481
1 vote
1 answer
3k views

TestFlight: If I remove and re-add myself as a tester, will I lose access to App Store Connect?

I'm an admin on my team's account on App Store Connect. I'm added as a tester, but I can't access builds on TestFlight on my phone, so I want to remove and re-add myself so I get the invitation again. ...
gkeenley's user avatar
  • 481
1 vote
1 answer
3k views

SF Symbols 3.0: Use Restrictions

There is an icon I'd like to use, that has Use Restrictions. The warning says: This symbol may not be modified and may only be used to refer to Apple’s Messages app. This is fine, as my app will ...
Sam Chahine's user avatar
0 votes
1 answer
2k views

IAPs on App Store Connect: For in-app-purchase review, what does it mean to upload binary?

I added several in-app purchases to my project on App Store Connect, and it rejected them saying Please upload a new binary. I don't know what upload a new binary means. I've uploaded builds to ...
RNdev's user avatar
  • 115
6 votes
1 answer
11k views

What is meant by "Institutional Purchase" in App Store Connect?

I've recently discovered unusual spikes in the downloads of my app. I could trace them back to the source type "Institutional Purchase". What does this mean? The other source types are more ...
themenace's user avatar
  • 281
2 votes
0 answers
553 views

My testflight install says I have no app installed, but the app store connect portal thinks the test app is installed

I am a developer on our Apple Developer account. I added myself to testflight as an internal tester and redeemed my code. I then switched Apple ID on my device and installed a different app for a ...
Scorb's user avatar
  • 143
1 vote
0 answers
507 views

How to change first name that shows at appstoreconnect.apple.com

When I log into https://appstoreconnect.apple.com, the name that shows up in the top right corner, Mary Doe, is wrong. However, when I click a link to go to a different page within that subdomain like ...
Petesta's user avatar
  • 111
4 votes
1 answer
4k views

What are the private and public keys associated with an Apple Distribution Certificate?

I'm following this guide on how to generate a new Apple Distribution Certificate, and on the ‘Download your certificate’ page it says Download your certificate to your Mac, then double click the .cer ...
gkeenley's user avatar
  • 481
2 votes
1 answer
4k views

Xcode does not detect new Apple Distribution Certificate in my keychain

I generated a new Apple Distribution Certificate for my React Native project because I got an email saying my old one was going to expire. It appears to be in my keychain: but when I try to upload my ...
gkeenley's user avatar
  • 481
0 votes
1 answer
2k views

Remove bundleId from Personal Team on AppStore Connect

I have a strange problem with Apple Developer account and I don’t know how to solve it. Today I purchased the licence for $99/year for the first time ever )) I was working on 2 apps and defined the ...
Radu Nemerenco's user avatar
0 votes
1 answer
2k views

TestFlight: Why isn't individual tester getting notifications when new TestFlight builds are pushed to store?

I have an app on TestFlight, and I added an individual tester to version 0.1.3. I then pushed versions 0.1.4 and 0.1.5, and although this tester automatically appears under "Individual testers&...
gkeenley's user avatar
  • 481
1 vote
0 answers
49 views

How to collaborate developing an app without using an App Store Connect Team?

My friend and I have personal iCloud accounts that we use to develop apps in our free time. When he clones to his computer and runs, he gets errors with the team, bundle identifier, and push ...
izaguirrejoe's user avatar
0 votes
1 answer
103 views

AppstoreConnect reports total estimate proceeds in euro

We changed to a new developer account for one of our projects and somehow the payment & finance reports are in USD instead of euro (what was on our old account). How can I see the proceeds in euro ...
rwzdoorn's user avatar
  • 1,271
8 votes
0 answers
15k views

No builds available for individual testers in testFlight

I have uploaded the first build of my react-native app to AppStore connect testFlight. The invitations to App Store Connect Users are sent and they have received the email. But the individual testers ...
Amir-Mousavi's user avatar
4 votes
1 answer
10k views

How can I download my app package directly from app store connect?

I had an ios app created, which has been uploaded but not yet released on the App Store. However, I have not been able to get hold of the original files used to create app from the developer who made ...
Urbycoz's user avatar
  • 183
0 votes
2 answers
945 views

iOS App Store Connect Sales and Trends show "Desktop" users

We recently noticed, through our App Store Connect Sales and Trends page, that our iOS app has some confusing statistics. Our app shows that we have Desktop devices in our metrics. Although iOS apps ...
Will Haley's user avatar
8 votes
1 answer
2k views

Apple Developer Pay Out Currency

When selling an app or in app purchases in the Apple App Store and having customers paying in USD, EUR, GBP etc, does Apple do the conversion and then pay you in your native currency i.e. for me £GBP ...
Lewis Hanson's user avatar
3 votes
1 answer
2k views

AppStoreConnect - Disable "following build has completed processing" email?

Each time one of my build is uploaded to TestFlight, I receive an email soon after telling me that my build has completed processing. I would prefer not too, just for the sake of useless notifications ...
PhilippeAuriach's user avatar
0 votes
0 answers
30 views

Taking payments for in-app products outside of the app using download codes

I have implemented in app payments for special content in my app. I am curious if apple allows us taking payments through outside channels to unlock the same content with say a donwload code, as an ...
Christopher Reid's user avatar
1 vote
1 answer
1k views

Unable to restore a deleted app from App Store Connect

I had deleted an app for our beta bundle ID from App Store Connect a few months ago. Now I am trying to restore it. But I am getting the following error. Can anyone help me in understanding this or ...
mohsinulhaq's user avatar
2 votes
1 answer
923 views

Is it possible to see list of customers in App Store Connect?

We have an iOS app and we sell in-app purchases. Is it possible to see individual customers or purchase events via app store connect or some other admin tool? This is possible with admin dashboards ...
samthebrand's user avatar
  • 1,223
3 votes
2 answers
153 views

Is it possible to have an app meant both for internal employees and external public in the App Store?

This question is regarding Apple rejecting the latest build of our iOS app and trying to find the best way to appeal the rejection. Here is the background: My company has an iOS app that is used by ...
Dhiraj Khandelwal's user avatar
0 votes
1 answer
4k views

Is it possible to change/add the icon of an app without submitting a new binary?

I had created a build with a friend's Mac, which I no longer have access to. Now, the last hurdle I have to overcome before my app is released is to create a unique app icon, but I'm not sure if you ...
12 rhombi in grid w no corners's user avatar
3 votes
1 answer
1k views

Demo account for Sign in with Apple for App Store Review?

Does the Apple App Store review process require a demo account for signing in via a "Sign in with Apple" button? For example, if that is the only sign-in method, how would one create a demo ...
EmpireJones's user avatar
0 votes
1 answer
110 views

Which changes are necessary for XM and XMTrading applications to both be approved and not rejected by Apple Guideline 4.3?

There are two applications: One you can see it directly in app store: https://apps.apple.com/gr/app/xm-trading-point/id1072084799 The second one I'll share it to you via Google Play: https://play....
George Pligoropoulos's user avatar
1 vote
2 answers
548 views

Upload a new build to a "Ready for sale" version?

I have an app in the Appstore that is 3.4 build 0.0.2 (Ready for Sale), but I found a small bug that I need too push out. It seems silly to update the version to 3.5 just for this small bug that we ...
Derek Megyesi's user avatar
0 votes
0 answers
27 views

Broken App Store Connect listing is preventing any changes, how can I fix it?

My app on App Store Connect has a third picture for the iPad Pro which hasn't uploaded. Until App Store Connect thinks that this file has finished uploading, or it's removed, I can't make any changes....
Lewis Cianci's user avatar
9 votes
3 answers
6k views

App Store Connect - Can't see my app rejection issues in TestFlight

I uploaded a build of my app to App Store Connect and submitted it to a group of external testers in TestFlight (without submitting to App Store). The build status goes from "waiting for review&...
Alexandre Demelas's user avatar
0 votes
0 answers
415 views

App store app rejected 5.2.2 your app requests, displays, or distributes third-party account information

hi my app rejected by app store team because of following reason "Your app contains content or features that may violate the rights of one or more third parties. Specifically, your app requests, ...
amodkanthe's user avatar
2 votes
1 answer
2k views

App Store iOS binary rejected: Your app includes non-iOS device images in the app

Recently our iOS app got rejected by App Store review team stating your app includes non-iOS device images in the app along with following screenshot. Mobile phones are an important category in our ...
amodkanthe's user avatar

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