Questions tagged [app-store-connect]

App Store Connect (formerly iTunes Connect) is a suite of web-based tools created for developers to submit and manage their apps for sale via the App Store.

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22 views

Organization Name does not match Organization ID when privately distributing an app

I am receiving the error above when trying to save the changes under 'Pricing and Availability' for a particular app on the App Store Connect web application. I have verified that this is the right ...
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10 views

IOS Different Bundle and Different Country Region app but Use Same Name

I want to create two iPhone app with different Bundle Ids, and also one App to be available for Canada only and another app to be available for all countries except Canada. Is that possible and can ...
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25 views

Sandbox Apple ID disabled in the App Store and iTunes

I am attempting to test macOS In-App Purchases via a Sandbox Apple ID. When I go through the purchase flow, I get the error: Your account has been disabled in the App Store and iTunes. For ...
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36 views

Apple ID is never remembered

Whenever I go to App Store Connect or any other Apple website where you can log in with your Apple ID, it always asks for my username and password, even though I always check the "Remember me" ...
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1answer
16 views

Is there a way I can see the payout history in appstore connect?

Is there a way to see the payout history in appstore connect? I have tried looking in financial reports, but I can only get reports per month.
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19 views

iOS App review process: How to handle Google Account two factor auth?

I have an app that uses the Google Account of a user to work. So apple needs a test Google account provided for the review process. Now on the latest updates I have the problem that apple cannot get ...
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1answer
26 views

Can I submit an app to the App Store that needs a hardware device not available in the market(yet)?

I am working on a project where im developing a circuit (Raspberry Pi) and an iOS app where the app is used to communicate (via Bluetooth Low Energy) to the Raspberry, only to setup some credentials. ...
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35 views

Smart App Banner install attribution in App Store Connect App Analytics

Reference: Smart App Banners Are Smart Banner installs included in "Web Referrers" when looking at App Analytics > Sources > Web Referrers? Definition of Web Referrers: Customers tapped a link ...
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2answers
67 views

Does Apple allow developers or testers to install previous versions of an App?

As an iOS App developer, does Apple allow me to download previously submitted versions of my App using a developer or test account? I'm not trying to get users to download previous versions, but ...
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1answer
299 views

Why is my approved iOS app, distributed “privately as a custom app for business,” not visible to my organization in Apple Business Manager?

Issue When I search for my company's internal app in Apple Business Manager, there are no matches. I've tried searching by name, SKU, and App ID. Searching by name returns four results, none of which ...
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42 views

Generate redemption code programatically - Apple Volume Purchase Plan

I have an enterprise application which will be distributed using Volume Purchase Plan. I've read the documentation and understand the method of generating and downloading the codes in a spreadsheet ...
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1answer
25 views

Can I submit a new app version to apple without cancelling a pending release?

I have an app Pending Release and would like to update it with a newer version that includes some minor bugs fixes. Can I do so without removing the App pending release? I don't want to risk that we ...
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227 views

How to release an app used internally (but in a different way)

we need to release an App for one of our customers but we got rejected, we are told that this app does not comply with guidelines 3.2: Guideline 3.2 - Business During our review, we found that ...
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1answer
144 views

How can I use App Analytics to determine which device models are using my app?

In the Google Play console, I'm able to easily determine which Android device models are using my Android apps. How do I do the same with my iOS apps in the App Store? For example - How many iPhone ...
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1answer
15 views

Are App Store elements (eg app store copy, preview images) perserved when you transfer an app

Will I need to re-enter the app store copy, translations, preview images and video when I move an app to a new publisher account, or is that content retained on the app store? Thanks in advance for ...
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39 views

How to give access to podcast statistics in iTunes connect?

I want to give another account access to my podcast statistics. I found this manual which quite closely describes what I want, but it is meant for apps, and I don't see the "Users & Roles" menu in ...
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1answer
48 views

Can promo code users update a 'custom app for business'

I've made a small app for the company I work at and I'm looking to distribute it. It isn't going to very many people, less than 100. I don't want to use it as a B2B app as then I'd need to setup a ...
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1answer
24 views

macOS app review process: Touch Bar functionality in metadata

I have a macOS app that get bug fixed. But the latest Apple review process drives me a bit insane. They always tell me that my app's metadata indicates Touch Bar functionality which my app do not have....
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225 views

App Store Connect: Creation of apps of this type is not available

For the past few weeks, I've been getting an error when trying to create an iOS app in App Store Connect: https://imgur.com/U02cAl2.mp4 I click + → New App A progress indicator appears The indicator ...
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567 views

iOS App rejected with reason of Your app includes non-iOS platform references and the ability to purchase these devices in the binary

I have developed an online shopping app for leading mobile retailer in India. This app allows customers to purchase all kind of mobiles, tablets and gadgets. But App Store rejected app a couple of ...
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21 views

App Store App Name Change - how to leave old name for SEO / find-ability

Recently I received an infringement notice regarding one of the words in my app name. I need to figure out how to change the name of an app, so that it won't confuse existing users. Mainly, is there ...
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1answer
33 views

I have a paid app on appstore, is it possible to offer the users who bought it a different app, and pull this one from appstore?

The thing is that there are two versions of the same app... a lite and a pro version. The lite version is free but offers an in-app purchase which can unlock all the capabilities of the pro version. ...
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6k views

What does Apple's new App Store requirement mean

This message came in my App Store Connect: Upcoming Submission Requirements As a reminder, starting March 27, 2019 all new apps and app updates for iPhone or iPad, including universal apps, ...
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217 views

iTunes connect: I can't add new bank account or changing existing?

Ok I recently closed my bank account and opened a new one that has the same routing number but different account number. Apple tried to make a payment to my account but it was declined because it's ...
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34 views

Is it possible to know what type of iPhone installed your apps in App Store Connect?

If it's possible can I search how many iPhones installed my app for each type of iPhone?
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3answers
126 views

Is there such a thing as an indie dev being blacklisted as a developer from the App Store

I'm a 1 person indie app developer who makes cool AR apps. I've actually been doing this since 2010, though many of my older apps have been pruned. It seems that every time I submit an app to the ...
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183 views

4.2.6 rejection for apps sold as B2B

On Friday I had about 10 apps rejected for breaching the 4.2.6 guidelines. Guideline 4.2.6 - Design - Commercialized Templates and App Generation Services We noticed that your app appears to ...
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2answers
110 views

Does app store show a limited impressions for every account?

Does apple have something like a quota "limited views monthly" for every developer account? Do I need to have another account to get more reach through impressions and installs?? 1- I used to to get ...
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1answer
453 views

I want to Remove an old app in my AppStore Connect

I have one app that is removed from sale individually but also still for sale in a bundle. Still,the option "Remove App" appears in "App Information" Section. But as I pressed it, Apple says I cannot ...
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1answer
2k views

Is a 16-day Apple Beta Review time normal?

I've submitted an iOS beta Testflight build for external testing on Jan 9th and it went into review that same day and has not changed status since. Normally it's only a few days as our previous beta ...
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2answers
2k views

What is the difference between App Store Connect and iTunes Connect app?

I have two apps installed on my iPhone: App Store Connect and iTunes Connect What is the difference between these two apps? Both provide analytics for my apps. For some weird reason, iTunes ...
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3answers
145 views

Does App transfer between developers necessitate a re-purchase by end users?

If an app gets transferred from one developer to another, does it necessitate a re-purchase? From the App Store Connect, App transfer overview page: You transfer an app when you’ve sold the app to ...
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1answer
1k views

Is it possible to include emoji in the app description in the App Store? Wouldn't the app be rejected or banned?

I have an app listed in the App Store. Don't you know is it possible to use emoji in the description of the app or use any kind of text formatting (italic, bold, underline)? I have found the ...
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250 views

Does privacy policy need to be in all languages an app supports when uploading to app store?

It is mandatory for all apps submitted on the App Store to provide privacy policy. https://developer.apple.com/app-store/review/guidelines/#privacy As I understand, a privacy policy link must be ...
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1answer
54 views

Is there a default confidentiality url I can link to?

I am updating my app on the App Store and I now have to give a url for confidentiality agreement. Is there a default one I can link to, e.g a basic one that Apple would provide for small developers? ...
2
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1answer
57 views

How do I report an unauthorized copy app uploaded to App Store?

I am a contributor to TableTool, a modest app for editing CSV files. Somebody took our source code, copied it and is charging money for the identical app, Quick CSV. I don't mind this, our project is ...
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2answers
3k views

Privacy policy for publishing app on iTunes Connect?

I have an app that I wish to sell via iTunes Store. I do not have a website for the app. How can I add privacy policy URL on iTunes Connect? Can I add a PDF file URL for privacy policy which is ...
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1answer
281 views

Bundle ID not transferred when transferring an app

We received a new transferred app from other company. Now we have to update its versions and release it on the App Store. The problem is that we can see the app in iTunesConnect. But to upload a new ...
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2answers
3k views

Can't get a Public Link to test iOS app on TestFlight

I've a app and I want use the External Testers with Public Link. I can use with TestFlight in internal testers. In "Builds->iOS->Testers" I added the external group target (Público em Geral). In "...
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1answer
1k views

TestFlight review process vs. App Store review process

Is it possible to pass the TestFlight review process and then fail the App Store review process with the same build? In other words, if my build successfully passes the TestFlight review process, is ...
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1answer
213 views

Game Engine Encryption for iTunes Connect Export Compliance?

I am using a Game Engine to create an iOS game app which allows me to drag-and-drop the generated files into Xcode to get the app binary. The said engine encrypts the files when exporting to an Xcode ...
3
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1answer
4k views

Multiple Apple Developer Accounts

I've read multiple messages on the subject, but I wondered if anyone had first hand experience (or genuine knowledge one way or another), if it is possible to more than one Apple Developer account? ...
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1answer
59 views

Is it possible to change the company behind a developer account?

A few years ago I created a company to start an app project. I released the series of apps but things did not work very well. The apps did not generate any significant revenue and I gradually ...
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77 views

iOS app search ads keyword tool says “You have no more recommended keywords for this app”

We use the keyword popularity indicator under Advanced campaign editor at http://app.searchads.apple.com (described here) to determine the popularity for keywords in the App Store. However, as of ...
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2answers
168 views

Does Apple have administrative control over Developer program enrollment?

I have tried for 2 weeks to complete enrollment in the Apple Developer Enterprise Program (US$ 299), but halfway through each attempt (10-12 by last count) the application switches from Enterprise to ...
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1answer
161 views

Publishing multiple iOS apps using different developer accounts

I need to upload 2 different apps on the App Store using 2 different Apple developer accounts. Does Apple monitors what apps upload from the same Mac? Can I run into any troubles? Does this interfere ...
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1answer
47 views

What are the tools and/or advantages of developing your app with a Apple Developer Program account?

Should I get an Apple Developer program account to develop my application or can I do it without it and then submit it obviously through an Apple Developer Progam?
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3answers
438 views

Transfering app after membership expired

My membership expired. And I want to trasnfer my app to my new teams account. It keeps saying I didn't accept master agreement. I saw this topic - What is the Master Agreement when trying to transfer ...
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1answer
47 views

How can I prevent my iOS app appstore page description from being indexed by search engines?

I cannot consider a business account / DBA as being an option for the contact information for my iTunes connect identity selling apps. Is there any way to opt-out of search engine indexation of my ...
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1answer
51 views

Does the app vendor obtain your name upon In-App subscription?

Does the app vendor gain access to your name upon doing an In-App subscription? I’m not sure how to read Apple’s privacy pages to understand what information (if any) is transmitted to third party ...