I rebooted it but it still says "iPhone is disabled, connect to iTunes" even though I don't have a password on it anymore because I rebooted it. When I try to connect it to iTunes it says "Can't connect to iPhone because of an unexpected error.

  • i don't have a password on it anymore because i rebooted it. Do you mean you have reset it? – Nimesh Neema Mar 25 '18 at 16:14
  • I already reset it but it didn't do anything. After i rebooted it it just said "iPhone is disabled connect to iTunes" and the background was just a black screen. – Lana Mar 25 '18 at 16:17
  • Is iTunes able to detect your iPhone? Try with a different cable. Typically you should be able to restore from a backup or setup the iPhone as a new device. – Nimesh Neema Mar 25 '18 at 16:24
  • Make sure iTunes is up to date. I get strange issues all the time if I try to sync my phone without updating it first. – Unassuming Guy Mar 26 '18 at 16:39

Focus on iTunes first. You need a working version of iTunes and can test with another phone if you aren’t sure your iTunes is ready to restore any phone and not just the one that’s disabled.

The disabled unlock will be your next hurdle, but get iTunes working unless you want to take the phone to another computer for erasing and determining the unlock status.

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