A friend asked me to help her with her old iPhone 4 (she has upgraded to a 7). When I turn it on, it says, "iPhone is disabled" and "connect to iTunes."
When I do so, iTunes reports that it is locked with a passcode, and that I need to type that in to continue. However, the iPhone does not display a keypad or allow any sort of input.
Apple suggests the only solution is a wipe, but this will lose all of her photos.
I have looked at various threads here on Ask Different, and the only thing that was suggested was Dr. Phone. However the instructions assume the phone is unlocked.
Anything else possible?