The OSX Mavericks machine that I use for work has Keynote, Pages, and Numbers installed under the company's Apple ID. (It was purchased in December 2012, pre-Mavericks. It was recently wiped and replaced with an image that I'm guessing already had iWork installed.)

Every day the App store bugs me about installing updates. When I try to do so, I'm prompted for the password, which I don't have. And it won't let me sign in under my personal Apple ID.

"Sign in to download from the Apple Store" prompt. Apple ID field is pre-filled with servicedesk@my-employer.com" and disabled. Password field is empty.

Is there a way for the helpdesk to transfer these apps to my personal account? Or any other way for me to get the updates aside from opening a helpdesk ticket and waiting patiently?

  • 1
    Look in your keychain, the password might be there.
    – Ruskes
    Commented Sep 15, 2014 at 15:39

1 Answer 1


You have to re-buy it with your own account. I don't think there is any way to transfer purchases.

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