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Questions tagged [software-update]

An application developed by Apple to automatically install the latest version of Apple software on Apple computers.

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How to stop Skype for Mac from automatically updating

I'd like to know definitive techniques for preventing the modern 2024 versions of Skype from automatically notifiying the user about software updates. This happens even mid-call several times a month. ...
tomh's user avatar
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Can't update old iPad to last supported version of the iOS-version this device supports?

I have an old iPad that is stuck at iOS 14 (?). When I try to update apps on this device I often get a warning that the current version of the app requires a newer version of iOS but I can download ...
d-b's user avatar
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Where does iTunes save iOS updates on Windows 11?

I searched the site and found this question about the location of iOS updates, but the most recent answer was for Windows 10. I am using Windows 11, and it seems the location is different for this OS. ...
Adrian's user avatar
  • 101
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1 answer
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How to recover 'my iphone' directory and files?

I wanted to install the available iOS update on my iPhone 11. I did not have enough space available, so I got to the 'storage' part of the settings menu where all the apps are listed and the storage ...
DutchArjo's user avatar
  • 141
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0 answers
45 views

USB Devices Frequently Disconnect/Reconnect After macOS Sonoma 14.5 Update

I recently updated my MacBook Pro (16-inch, 2019) to macOS `Sonoma 14.5 (23F79). Since the update, I've been experiencing frequent disconnects and reconnects of my USB devices. This issue is ...
oruchkin's user avatar
  • 113
2 votes
0 answers
130 views

Why App Store & macOS updates downloads are so slow in macOS Sonoma?

I have a 1000/300 Mbps fibre connection. On my 2023-Nov 16" M3 Max MacBook Pro (which has Wi-Fi 6E), I have been experiencing slow download speeds exclusively from the Mac App Store and when ...
NotationMaster's user avatar
5 votes
2 answers
873 views

How do I determine the exact date and time of an OS upgrade?

I installed an upgrade to OS 14.4.1 and it appears to have caused severe performance degradation. I would like to restore the system from a backup, but I don't know the exact time of the update. I ...
mushroom's user avatar
  • 236
2 votes
0 answers
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How does Mac login automatically after software update?

I have a MacBook Pro running Sonoma (but I think this predates it). FileVault is enabled, so automatic login is prohibited. If I restart normally, it goes to the login screen as expected. But when I ...
Barmar's user avatar
  • 1,598
0 votes
2 answers
1k views

How to determine if Mac Update is stuck (on "Preparing Updates..")?

I am updating from Sonoma 14.3 to Sonoma 14.4. I've already waited more than 30 minutes a couple of times. This is my third attempt. Is there a way to see if this update is just slow or if it is ...
WestCoastProjects's user avatar
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17 views

iPad 4 stuck in update/restore loop

I have an iPad 4 running 9.3.1. I put it in recovery mode and connected it to my PC. Now iTunes keeps telling me to update or restore it, but regardless of whether I click "update" or "...
ale19's user avatar
  • 121
5 votes
2 answers
1k views

After updating to Ventura 13.6.5, the login items are missing and the computer is extremely slow

I use MacBook Air (M1, 16GB, 2020). Today I updated the macbook to macOS Ventura 13.6.5. After the update, The computer boots up and I can login to it. The CPU usage is 1% (i.e. 99% idle) and the ...
ynn's user avatar
  • 201
0 votes
3 answers
143 views

How to upgrade to the right version an Apple software with App Store?

I have been using Numbers which I bought for 14 years without a problem. ( I took Numbers here as a typical example, to make the correct screen captures. I have the same problem with many Apple ...
dan's user avatar
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0 answers
35 views

System Extension Updated?

Does Apple update system extensions without asking? I was editing a LibreOffice spreadsheet when I was suddenly interrupted by Even if legitimate, how am I supposed to know which one in the settings? ...
WGroleau's user avatar
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44 views

macOS Big Sur shows update notifications, but won't install older versions of apps

I have an older MacBookPro (11,3) running Big Sur, the latest supported version of macOS on this machine. My problem is that I am constantly seeing notifications informing me of available updates. ...
dandan78's user avatar
  • 165
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0 answers
71 views

Did Apple screw up CarPlay in the 17.1.1/17.1.2 software update?

The background: I got an automatic iOS update (to 17.1.1 last night) This morning I plugged my phone into a USB-C to USB-A cable plugged into my Honda Civic's data port, expecting it to fire up ...
Duncan C's user avatar
  • 520
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1 answer
78 views

Failure in upgrading to Ventura

I'm trying to update my MBP 2017 (A1708) from Big Sur to Ventura running the default update menu. It seems to work fine: it reboots several times, but when it finally boots to the login screen I still ...
Roman's user avatar
  • 123
2 votes
1 answer
618 views

Why does softwareupdate stall in terminal after successful download?

I am using the command softwareupdate -i -a to download and install macOS updates for macOS Sonoma. After successful download the command does not return: Software Update Tool Finding available ...
Human's user avatar
  • 697
2 votes
1 answer
304 views

Ignoring one and *only* one update for Big Sur

I'm running Big Sur (MacOS 11.7.10) on an ancient, 9-year-old MacBook Pro. I recently received an update notice for Microsoft Office 16.77.1, but I'm not being allowed to apply that update, because it ...
HippoMan's user avatar
  • 390
0 votes
0 answers
212 views

Terminals no longer work in Visual Studio Code after updating to macOS 14.1

I recently updated my MacBook Pro to macOS 14.1. I opened a folder Visual Studio Code and tried to run the command npm start. The first time, Node.JS crashed, giving me an error message that basically ...
AcinonX's user avatar
  • 113
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0 answers
109 views

MacBook Pro (Mid-2014) 15": Wifi Stopped Working after updating to MacOS Catalina 10.15.7

I have an old MacBook Pro (mid 2014). After updating from Mojave (10.14.x) to Catalina (10.15.7), Wifi Cannot turn on at all and top bar icon grayed out. I've also updated to Big Sur (11.7.10) but had ...
Haroon's user avatar
  • 1
0 votes
1 answer
3k views

Brand new iPad Pro -- forces update to iOS 17.0.3 and fails every time

I'm attempting to transfer my ipad to my brand new iPad Pro. Whenever I try to transfer it gets to a state where the it installs iOS 17.0.3 -- there doesn't seem to be a way around the update -- and ...
raddevus's user avatar
  • 163
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0 answers
68 views

Why do OS updates overwrite /etc files? [duplicate]

This has happened twice now: After updating my Ventura OS, I find that files in /etc are over-written with the original, default contents. Specifically, I have modified the file /etc/auto_master to ...
Seamus's user avatar
  • 4,642
0 votes
0 answers
33 views

(fixed) I can't reboot iphone due to modal update notification

fixed with this support link : https://support.apple.com/en-ca/HT201412 Kind of a weird annoying problem. I just updated to ios 17. Update completed normally, I went in and there's a modal prompt ...
Max's user avatar
  • 395
0 votes
1 answer
32 views

How do I load iOS 15 on this iPad 6 running iOS 12? [duplicate]

I have an iPad 6 that I've held back to iOS 12 since it can sync with my iTunes on 10.10 Yosemite. I have a substantial and carefully curated music library. I'm now upgrading to a newer computer ...
Harper - Reinstate Monica's user avatar
0 votes
0 answers
14 views

How to upgrade from iOS 14 to 15, NOT 16+? [duplicate]

I cannot “upgrade” my iPhone to iOS 16 for reasons. But I would like to at least go from 14 to 15 if that is possible. I have read that 15 is okay. Google has this to say: In response to How do I ...
Mentalist's user avatar
  • 1,122
1 vote
1 answer
428 views

How to update Safari when no updates seem to be available?

Hi, I have MacOS Sierra 10.12.6 and Safari 12.1.2 but I want to update to Safari latest version. However I cant find any update for that on the update screen. Does it mean I can update to anything ...
Cain Nuke's user avatar
  • 163
2 votes
1 answer
780 views

softwareupdate --fetch-full-installer downloads wrong installer

The Softwareupdate-Tool downloads a BigSur installer, even though my Mac is already on Ventura. What causes this, is there a fix? Does anybody know what version to specify to get then Ventura ...
Mb175's user avatar
  • 61
3 votes
1 answer
4k views

Reduce (preferably turn off) iOS System Services' use of mobile data

Every month I notice that iOS' 'System Services' uses a large amount of my limited mobile data. The phone spends most of its time connected to a Wifi signal and I therefore don't think its ...
AJP's user avatar
  • 347
1 vote
1 answer
509 views

Problem connecting iPhone to iTunes after upgrade to High Sierra

A week ago, my mac pro 2012 was running Yosemite. At that point I made a backup of my phone, a 6s. currently running iOS 15.7.6 I then upgraded my mac it to High Sierra. The night before, my phone ...
Sherwood Botsford's user avatar
6 votes
1 answer
4k views

Mac OS 10.13.6 and newer mobile devices not working with iTunes 12.8.3.1 MobileDeviceUpdater.app not working [closed]

I bought an iPhone SE (Gen 2) and installed latest iOS 16 on it. When connecting to a MacPro 5,1 with 'latest' iTunes 12.8.3.1 running on OS X 10.13.6 I repeatedly get an Update Software popup every ...
Josh's user avatar
  • 61
2 votes
1 answer
495 views

Cannot access support.apple.com or update my OS

I formatted my Late 2013 MacBook Pro, and now I have OS 10.9.5 (Mavericks) installed on it. I would like to update to the latest possible OS, but App Store is not giving me any updates. I'm suspicious ...
Tom83B's user avatar
  • 123
0 votes
0 answers
131 views

MacBook Air 2013 not updating software

New to this site. 2013 MacBook Air refurbished from IBM in 2017. Factory reset accidentally to original software: Mountain Lion. I could update 6 items. The last iTunes update comes with an error code....
Caroline Welti's user avatar
1 vote
0 answers
38 views

Why has the camera on my iphone stopped working?

Tthe camera on my phone (iPhone 6S+) has stopped working. I thought it was due to lack of space (indeed, I couldn't even press the button and take a blank photo). That was for one side of the camera (...
kloop's user avatar
  • 223
2 votes
1 answer
7k views

Updating from Mojave to Monterey with 2015 MacBook Air: good idea or not?

I have an early 2015 MacBook Air with an 1,6 GHz Intel Core i5 and 4GB of memory (the computer is working well, except for a tired battery). In any case, after a long time with an earlier system, ...
Cerulean's user avatar
  • 393
1 vote
0 answers
1k views

How to update Xcode using software update if the App Store is not accessible or download?

There is a related question, "How to download Xcode 13 if the App Store is not accessible?" But if you already have XCode installed and run the following command: xcode-select --install The ...
1.21 gigawatts's user avatar
0 votes
2 answers
3k views

Java Update not working on Macbook

I have a Macbook Pro with running OS 12.6. /usr/bin/java -version shows java version "1.8.0_341" Java(TM) SE Runtime Environment (build 1.8.0_341-b10) Java HotSpot(TM) 64-Bit Server VM (...
user1934428's user avatar
0 votes
1 answer
470 views

Software update to Ventura 13.3.1 results in blank screen in system settings

When I go to update to latest Ventura 13.3.1, I click "Update Now" in the System Settings > Software Updates view. After clicking "I Agree" on the license agreement, the System ...
Sparrow1029's user avatar
1 vote
1 answer
10k views

How To Update MacBook Pro (13-inch, Early 2011) from macOS High Sierra (Version 10.13.6) To macOS Big Sur (Version 11)? [duplicate]

I have tried everything to update my MacBook Pro (13-inch, Early 2011), which is currently running macOS High Sierra (version 10.13.6), but it's not working. I can't install some apps because of the ...
Smokie Thugg's user avatar
0 votes
1 answer
64 views

Missing Update Software preference on Macbook Pro Early 2015

My Macbook Pro has no 'Software Update' setting icon. It's not listed. If I run sudo softwareupdate --install --all it comes back with No updates are available. Looking through Activity Monitor shows ...
MindSpiker's user avatar
2 votes
1 answer
205 views

Why can I not login after updating to macOS 13.3?

After updating to macOS 13.3, I cannot login. My username/password seems to be accepted, but then I get a blank screen (with wallpaper) with a circular spinner. My home directory is on an external ...
JLG's user avatar
  • 140
0 votes
0 answers
139 views

MacBook seems to update automatically while put to sleep despite update settings disabled

Last week I had shown an open update (there was an update listed under "System Settings > General > Software Update") but all update settings were already disabled: When I opened the ...
goulashsoup's user avatar
1 vote
0 answers
1k views

MacBook Air stuck during update to 13.2.1

I’m updating my MacBook Air from 13.2.0 to 13.2.1 but it’s stuck in the screen you usually get after reboot. It says : “The update process might require several minutes and the monitor will shut down ...
nick2k3's user avatar
  • 460
3 votes
1 answer
524 views

Cannot download updates: Failed Software Update - Refusing invalid certificate from host: swcdn.apple.com

I have a MacBook 2019 and when I am trying to install macOS Ventura I get the following error immediately before the download starts: Installation failed An error occurred while installing the ...
NoNameProvided's user avatar
3 votes
2 answers
604 views

How can I update just one built-in app at a time, if possible?

I have a MacBook Air computer that is running Catalina version 10.15.4. I know it is possible to just do an all-encompassing software update but I've had this computer for some five or six years by ...
Hugo's user avatar
  • 39
4 votes
1 answer
732 views

Is this a legit macOS modal, or a malware attempt?

The following modal dialog prompting for a software update password has been popping up a few times and I really do not know what to make of it: it seems to be controlled by the Finder (not a browser ...
Dave's user avatar
  • 143
2 votes
1 answer
293 views

Can't get original iPad Air to update from 10.2 to 12.5.7

I am trying to update an original iPad Air (FD786LL/A) from iOS 10.1.1 to 12.5.7, but the process keeps failing and I can't tell what the problem is. (It is a 32GB iPad with 5.73 GB free after ...
Zack's user avatar
  • 163
2 votes
2 answers
3k views

Ventura 13.2 update fails with "Failed to personalize" error

I'm trying to update a MacBook Pro (M1 Pro) with 13.2. The update is found when I check the "System Settings". I am 100% certain that the Internet connection is fine and I've got a very ...
Pointy's user avatar
  • 347
0 votes
0 answers
25 views

How to update an old MacBook Air? [duplicate]

I got a MacBook Air (13 inches, early 2014) from someone that is not using it anymore. It's running Yosemite, version 10.10.5. I want to update it to a more recent version. Unfortunately, I don't ...
Martin Caron's user avatar
2 votes
0 answers
32 views

How do I keep Apple Pay enabled while also having Automatically Check for updates unchecked?

Im now on Monterrey 12.6.2 and Safari 16.2. Before these updates ive always kept System Preferences, Software Update, Automatically Check for Updates, unchecked as I like to do this manually myself. ...
Stumped's user avatar
  • 707
12 votes
5 answers
6k views

Where do screenshots go now that I've installed Ventura?

Until upgrading my operating system to Ventura, screenshots taken with Cmd+Shift+3 and Cmd+Shift+4 went to my Desktop. Now I can't find them. Does anyone else have this problem? Any idea where they ...
Emily D's user avatar
  • 333

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