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Questions tagged [mac-appstore]

The Mac App Store is a digital distribution platform for OS X applications developed by Apple.

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5 views

Can't sign into iCloud on my Mac and Mac App Store, but have no trouble signing in using browsers

My @icloud.com is used in various browsers and devices. I tried to install updates on Mac App Store but it prompted I have the wrong password. Then I used my phone to reset the password. After ...
2
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1answer
51 views

How to logout Apple ID in App Store since MacOS Mojave new look

Since the redesign of the App Store in MacOS Mojave, I can't find the correct place to log out current Apple ID account or switch it. Can anyone tell me how to do that?
4
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2answers
41 views

Unable to re-purchase an app after reporting and getting refunded by Apple

How do you buy an app on the Mac App Store that you purchased but asked for a refund from Apple? I purchased an app that I reported and got refunded for due to an issue, but the developer eventually ...
3
votes
1answer
405 views

How can I remove the Mojave download without installing it?

I accidentally clicked the upgrade message, thinking I was upgrading something else, which downloaded Mojave. I was then presented with a window to install Mojave. I don't want to install Mojave. ...
3
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0answers
56 views

How do I install macOS 10.11 El Capitan on a Mac mini (Late 2012)

I have an older Mac mini (mid 2011) which runs macOS 10.11, 10.12 and 10.13. It did not allow me to install macOS 10.14, so I had to order another (used) Mac mini (late 2012) that now runs macOS 10.13 ...
3
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0answers
44 views

Why can't I download apps on my MacBook Air?

I recently got a MacBook Air and every time I try to download an app from the Mac App Store, a message box appears saying: We could not complete your purchase. (null) can't be installed on "Macintosh ...
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0answers
18 views

Mac App Store app freezes when downloading apps or clicking on update tab

I have always had issues with Mac App Store. After I upgraded to macOS High Sierra, the app store basically died. If I click on the update tab, Mac App Store freezes. This is inter-user. I can't ...
1
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1answer
71 views

Cannot update built-in apps on a brand new macbook

I received a brand new macbook pro a few days ago. I have logged in to the app store with my own Apple ID but I am unable to update the built-in applications: Pages, Numbers, Keynote etc. The error ...
3
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1answer
105 views

How to do a clean installation of a software in Mac

I bought a software as a dmg file. It came with a license which was expired on 31st October 2018 So, I bought a newer version of that of that software with a license for the next 12 months. When I ...
2
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0answers
208 views

macOS Mojave (10.14) - how to get a full installer without using the macOS Mojave Patcher Tool

I just want to install macOS Mojave (10.14) on one of my Macs without an internet connection. Therefore, I need an "offline" installer. With previous versions of macOS I used the createinstallmedia ...
2
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1answer
131 views

App download progress in redesigned Mac App Store (macOS Mojave)

I am using macOS Mojave which features a major redesign of the Mac App Store app. When installing app(s) from the new Mac App Store, how do I check the status of download(s) in progress? It is ...
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0answers
37 views

“Account Not In This Store” Error

I'm trying to subscribe to an app (downloaded from the MacOS App Store) and I keep getting the error Account Not In This Store Your account is not valid for use in the U.S. store. You must switch to ...
4
votes
1answer
32 views

Is there a default confidentiality url I can link to?

I am updating my app on the App Store and I now have to give a url for confidentiality agreement. Is there a default one I can link to, e.g a basic one that Apple would provide for small developers? ...
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0answers
57 views

iMovie 10.1.9 fresh download/update resets to 10.5 MB every time

Device Specs: MacBook Pro with Retina display, Early 2015 8 GB RAM, i5 processor I just recently upgraded to macOS Mojave with a clean installation through the recovery mode and started downloading ...
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2answers
146 views

MBP boots into recovery mode/Installation log showing error logs after restarting

Yesterday I updated something through the MacBook Appstore. I really do not know what I was updating exactly. I only know it was in the AppStore. It could've been an update from High Sierra to Mojave. ...
3
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0answers
63 views

Hide “Update” notification for Xcode on macOS Mojave, Xcode is not installed

I'm running 10.14.1 and Software Updater says everything is up to date. But App Store insists in telling I have a "Pending Update" for Xcode, even though I don't have Xcode installed. (I just have ...
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0answers
43 views

macOS App Store Shows the Downloaded Xcode App as “Not Downloaded”

I download the Xcode 10.1 from the Mac App Store. I checked its version, version is 10.1 in truth. However, the Mac App Store shows that Xcode is not downloaded like this: Is there any way to ...
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0answers
18 views

Pausing app store updates in Mojave [duplicate]

On my less-than-ideal internet, updates such as XCode take many hours to download, and basic browsing (e.g. stack exchange) slows to a crawl while they're loading. I'd like to be able to pause the ...
3
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0answers
25 views

Purchased a macOS app on a since-abandoned iTunes account, but don't know which account

I purchased Magic Window a few years (5+) ago using an iTunes account I've since abandoned. The app is prompting for an update, but I cannot remember any details about the account. How can I see what ...
2
votes
0answers
106 views

Mojave App Store Updates page only shows one item

I'm on 10.14.1 Beta 5 but this has been occurring since the official release of Mojave. When I open the App Store and click on the Updates tab on the left, I expect to see a list of apps that were ...
2
votes
1answer
78 views

How to create a bootable disk for an older Mac? [duplicate]

The file system on an older Mac mini (early 2009, latest supported OS 10.11) got corrupt, and disk utilities ended up in an infinity verify-can't-repair loop. Thanks to a insightful tip I could mount ...
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0answers
25 views

The left navigation item of the Mac App Store disappears

macOS 10.14 Mojave I have used the beta version of the Mojave system, and this problem started in a beta version, even if you re-install the official version to cover the installation, it still does ...
1
vote
2answers
295 views

Mojave App Store Only Shows “Updates” Tab

I'm having trouble with the App Store since installing Mojave. The issue seems to have been addressed here, but since I'm new to this site, it won't allow to post there with follow-up questions. I'm ...
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0answers
492 views

An unexpected error occurred while signing in. Failure, in Mojave

Installed Mojave (10.14 (18A391)) this week from App Store in High Sierra. Now I was gonna perform a software update, but as soon as I startd the App Store it asks me to sign in, and when I press "...
3
votes
1answer
139 views

Cannot Connect to App Store (Or iTunes)

I'm struggling to login to App store or iTunes. I found several posts on this issue already: Cannot Connect to the App Store macOS: Cannot connect to app store Cannot connect App Store after ...
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0answers
3k views

macOS Mojave download problem from Mac App Store

Anyone has any solution for macOS Mojave download problem? When downloading the installer app from the Mac App Store, the download resumes fine, but just when it's about to complete, it disappears, ...
1
vote
1answer
978 views

MacOS Mojave disappear after successful download

I just download the Mojave from mac app store and after success download the Installation file disappear from Application folder and Launchpad! I do twice download it and same happened. its not like ...
1
vote
0answers
651 views

Unable to download OS X Mojave

OS X Mojave has to be downloaded from App store, but I have tried multiple times and failed. Every time it reaches 6.02 GB (complete download), App store reports an error has occurred. I have updated ...
8
votes
3answers
3k views

Mojave App Store is only showing Updates tab

Installed Mojave yesterday - everything is fine except the App Store doesn't show Discover or any of the other tabs - it only shows Updates - see screen grab. The search function works so it's ...
0
votes
1answer
26 views

Update applications with another users AppleID - possible bug?

The situations is this. I installed all the the relevant apps from the App Store on my MacBook Pro using my AppleID and the apps could be updated for a long time using my AppleID. Some time ago I ...
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votes
2answers
2k views

Cannot pause downloading mojave from launchpad

Today I started to download macOS Mojave from app store and it appeared in launchpad as usual. When I tried to pause the download by clicking on the downloading icon, it won't pause. I can only delete ...
8
votes
1answer
2k views

Is there a script I can use to download the Mojave installer without being signed in to the App Store?

Is there a way to script and download the Mojave installer without signing in to the App Store? Something other than opening or clicking a url that points to the installer on the Mac App Store would ...
1
vote
0answers
180 views

Unable to complete Xcode download

I am downloading the latest version of Xcode (Version 10.0) from the Mac App Store. After having downloaded about 90%; it is hung so I am unable to complete the download and the App Store icon on the ...
2
votes
0answers
430 views

How to update OS X when App Store is giving error: “Unable to verify software update.(700)”?

I'm running OS X 10.13.6 on a MacBook Pro (15-inch, 2018). App Store shows one available update, "The macOS High Sierra 10.13.6 Supplemental Update 2 for MacBook Pro (2018)". Attempting to install ...
0
votes
1answer
82 views

How do you navigate to safari extensions from App Store?

Not critical, but its bugging me. I only know of one way to the safari extension gallery, ie, from the 'Extensions' tab in Safari's settings, More Extensions... button. Is there anyway to navigate ...
4
votes
1answer
481 views

App Store on High Sierra suggests Mojave-only updates

I'm currently on macOS High Sierra (10.13.6) and I've just received three update notifications from the Mac App Store: Keynote 8.2 update Numbers 5.2 update, and Pages 7.2 update All of them are ...
2
votes
2answers
56 views

What is the rating presented in the App Store?

Does it show the average rating over a specific period of time? Or a cumulative average of all historical rating?
1
vote
1answer
17 views

Accessing the AppStore through Notifications Edit

If I go to system preferences on my MacBook Pro then the App Store I have to unlock it to access it. I was in notifications then clicked on today, then edit and I see the option to click on AppStore ...
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vote
1answer
123 views

What should I do with MacOS 10.12.6 update that the App Store forgot it downloaded?

I'm running MacOS 10.12.4 and I have a time machine backup that’s relatively current. I decided to download the 10.12.6 point update in the App Store. It downloaded the roughly 2 GB file. (I did not ...
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votes
2answers
130 views

How to get notified for malware from the Mac AppStore?

Apple has distributed malware through its AppStore, again. Just one example: The Price of Free Software: Trend Micro’s apps exfiltrate your browser history and Mac App Store apps are stealing user ...
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0answers
6 views

App Store not loading when running off external hard drive

I deleted Mac OS from my MacBook Air (13-inch, Early 2015) to make more room for Windows 10 on Bootcamp. I reinstalled it on my 1TB Toshiba EXT Hard Drive and I'm not surprised it's slow but the App ...
2
votes
1answer
347 views

Errors running certain apps under macOS 10.14 Mojave Beta 10

Apple Mac Pro (early 2009) 4,1 -> 5,1 Firmware upgraded macOS 10.14 Mojave Beta 10 Tweetbot 3.1 Hello, I upgraded my machine to Mojave Beta 10 yesterday via a somewhat devious route http://...
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0answers
31 views

App Store never work and said no longer supported on el Capitan 10.11.6 (power pc?) on intel mac book pro mid 2015

Having formatted my internal hard drive to do a clean installation of El Capitan 10.11.6, I encounter the following problem with the app store unusable this application returns the message: Can not ...
1
vote
1answer
29 views

Is it necessary to give my debit card details to update the macbook?

when i am trying to update my version to Mac os high sierra. mac asks me to review my account in apple store. for reviewing my account i need to give my debit card details. Is it necessary to give ...
2
votes
1answer
51 views

How to search only FREE apps on Mac App Store?

It isn't an option in the App Store itself, and the AppleSE answer from 2012 is no longer valid.
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0answers
38 views

Mac app update only 207 bytes

I have an iMac running macOS High Sierra. I've recently noticed that multiple app updates through the Mac App Store are reported to be just 207 bytes long when downloading the update. Is this normal ...
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0answers
136 views

Web content is not displayed - just white screen

I faced an issue on High Sierra that seems to be similar to problems reported in other threads months or years ago such as White screen of death or Safari does not render pages, but it is slightly ...
3
votes
1answer
43 views

App not found in App Store by some users, but found by others

I have developed an app which is now publicly available in the App Store. I know other people in my organisation can find the app in the App Store with a search, yet I am unable to find the app myself,...
12
votes
3answers
21k views

How to download macOS High Sierra from the Mojave App Store?

I use the beta of macOS Mojave and I want to download High Sierra for another install. I don't find it in the new App Store, maybe because the update of the OS is now in the System Preferences. I ...
0
votes
2answers
47 views

Xcode from App Store Stalling at About 11 Minutes Remaining

I'm trying to install Xcode from the App Store onto a Mac mini (the vast majority of my experience with PCs involves Windows and Linux). I've tried three times, and each time it stalls out at around ...