I'm on a new Mojave install and I can't install updates to Apple suite programs (Garageband, Pages, Numbers, Keynote and iMovie). I've updated macOS and Xcode command line tools successfully from the Software Update app. When I open App Store, it says that I'm not signed in. (Logga in means Login in Swedish).

Screenshot showing that I'm not logged in

I try to login, but each time I enter my Apple ID password it just loads and exits the login prompt, without switching to logged in state. Note that I've logged into iCloud and iTunes successfully.

When I try to update the outdated apps. The circle loads for some minutes, and then the Update button returns.

Screenshot showing update circle on Garageband

I've tried some different tips that I've found online, such as this, and this.

  • 1
    exactly my problem! Did you find any solution?
    – gota
    Feb 25, 2019 at 13:39
  • 2
    No, I've been in contact with Apple support and the report was sent to the macOS development team. Three weeks later and still no response from them.
    – Max
    Feb 25, 2019 at 15:58
  • That's sad... Do you also get a window with error 500?
    – gota
    Feb 25, 2019 at 16:33
  • Hi, I get no errors what so ever, really strange. It just keeps loading for a good while, then it stops.
    – Max
    Feb 26, 2019 at 7:00
  • 1
    I have the same issue, I was on with apple support did the uninstall and reinstall and still the same. Apple has not heard of this issue before. Seems to be with the update in my opinion. This is not good considering I just bought my MacBook Pro not even 4 days ago. Hopefully something comes to fix this soon.
    – Chris
    Mar 4, 2019 at 9:52

3 Answers 3


I have the same exact problem. I'm staying in a long term hotel and I had a couple of problems with their WiFi so I figured it had something to do with this. Yes, it was related but then something messed up around with my Apple ID. Then I could not even log in iTunes and AppStore and even my phone started acting weird.

The solution for logging again was typing this on the terminal:

defaults write com.apple.appstore.commerce Storefront -string \
    "$(defaults read com.apple.appstore.commerce Storefront | sed s/,8/,13/)"

(Source: Appstore error 500 (com.apple.commerce.client))

The problem is that my downloads and updates still never start and according to Apple Support everything is fine and it is just my network blocking downloads from AppStore! But I've tried 4G and a VPN interface and it is still the same!

  • I'm not sure I follow. Does the Terminal command solve the problem or not?
    – nohillside
    Mar 3, 2019 at 19:22
  • @nohillside looks like a partial answer; he can log in now but still not download.
    – Wildcard
    Mar 3, 2019 at 19:30
  • Sorry, it partially solves the issue. You'll be able to log in and add downloads to your purchases history, receive an e-mail from Apple and all confirming that you own the license to those softwares. But I'm still unable to download these apps in this computer Mar 4, 2019 at 20:05
  • 2
    That solution worked for me and now I can download and install and run the apps!
    – gota
    Mar 6, 2019 at 12:59
  • @gota glad to hear it fixed for you! mine has fixed for new downloads but I'm still unable to download updates Mar 7, 2019 at 13:04

This is also a problem in 2021 with macOS Big Sur. The design is a little different and it actually pops up an error message, but it is essentially the same issue. Here is what I did to fix it.

Close the App Store app then open the folder that holds the temporary files for the App Store and delete them. Here's how.

Open the terminal app and write:

open $TMPDIR../C/com.apple.appstore/

This will open a finder window. Use it to delete the files in the folder. It might ask for your credentials.

If you know what you are doing (and have the privileges for it) you can delete the files directly from the terminal:

rm -rf $TMPDIR../C/com.apple.appstore/*

Answer y (for yes) to the question.

Now open the App Store app again and click the update button again.


Solved it by logging out from iCloud, and restarting the machine. When the machine booted up App Store was logged in and the updates installed without any problems.

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