3

I accidentally installed an upgrade of Adobe Acrobat Pro 7 to Adobe Acrobat Pro 11.

(I had the Adobe Pro 7 for Windows and was sold the upgrade without being told that I had to separately buy the base version for Mac)

To be clear : I don't have Adobe 7 on my Mac but ran the upgrade to Adobe Acrobat Pro 11.

I get the error

The serial number you provided is valid, but a qualifying product could not be found on this computer.

This of course makes sense.

I then tried to install the Trial version of Mac Adobe Acrobat Pro 11, but when I go to start that program, I get the same message.

I want to remove the 'upgrade' info on the Mac so that when I run the trial version, I don't get that error message.

How do I do that?

Improve this question

2 Answers 2

Reset to default
2

I solved it.

I moved the /Library/Application Support/Adobe/Slcache and Slstore into a backups folder.

Then I ran the installer again.

Running the uninstaller did not remove these files before - that's why we kept getting the error.

Improve this answer
0

Adobe offers a standalone cleaner tool which will remove all traces of an installation, even if the installation has been broken in some way. Download the cleaner and run it, and it will remove the installation.

Improve this answer
3
  • This link is unusable as it is for Windows. Anybody know how to remove it on Mac? My "uninstaller" is greyed out.
    – Padraig
    Commented Jan 3, 2014 at 20:03
  • 1
    I solved it. I moved the /Library/Application Support/Adobe/Slcache and Slstore into a backups folder. Then I ran the installer again. Running the uninstaller did not remove these files before - that's why we kept getting the error.
    – Padraig
    Commented Jan 3, 2014 at 20:58
  • Glad to hear you got it working. Could you take a second to place your solution as an answer to this question (that is, instead of in the comments) so that people searching for this same issue in the future can find the solution more easily?
    – bunting
    Commented Jan 4, 2014 at 5:15

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .