0

I have a 2017 13 inch MacBook Pro without a touchbar.

I upgraded from Mojave to Catalina and left the computer to do its thing. Now about an hour later, my computer seems to be off and won't turn on. It's connected to the charger and had a full battery when I started the update. Now it's basically dead. I've long pressed the power button for more than six seconds and tried short pressing it but nothing. I've tried this several times now.

I'm in lockdown and can't visit an Apple Store either.

EDIT: Steve Chambers' comment about resetting the SMC worked for me. When it restarted, it had Catalina installed. I still do not know what went wrong but hopefully, this helps others who might end up in the same boat.

Improve this question
7
  • Specific MacBook Pro model? The long press of the power button, was it for at least 5 seconds?
    – Allan
    Commented May 5, 2020 at 20:25
  • @Allan it's a 2017 13 inch MacBook Pro without a touch bar. Yes, long press was longer than five seconds
    – user1936752
    Commented May 5, 2020 at 20:26
  • I should have mentioned to edit the original question with the details.
    – Allan
    Commented May 5, 2020 at 20:28
  • Do it again, then do a short press
    – Allan
    Commented May 5, 2020 at 20:29
  • 2
    Have you tried resetting the SMC? support.apple.com/en-us/HT201295
    – Steve Chambers
    Commented May 5, 2020 at 20:44

1 Answer 1

Reset to default
1

This sounds like it might be fixed by an SMC reset.Apple: Reset SMC

And on current Macs this is done like this:

  1. Shut down your Mac.
  2. Press and hold the power button for 10 seconds, then release the button.
  3. Wait a few seconds, then press the power button to turn on your Mac
Improve this answer
1
  • 1
    Just so you know, I had to press Shift + Control + Option + Power for 10 seconds, let it go and then press the power button. This is one of the options in your link.
    – user1936752
    Commented May 6, 2020 at 19:48

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .