I have a new iPhone Xs running iOS 12.4 syncing to MBP using Mojave 10.14.6 via iTunes version Using usb cord to sync selected items - pics, music, etc..

The People album under People & Places will not populate. Can anyone help to get it working? Not sure what to do. Here is a pic of how it looks now. Have left the phone locked and plugged into power outlet days at a time and nothing shows in album.

Interestingly, the 5 has now changed to 7 pictures synced when I now look at the phone. It changed after I took these 2 screen shots to post.... Weird.

enter image description here enter image description here enter image description here

  • Are you using iCloud Photo Library?
    – Ezekiel
    Commented Aug 11, 2019 at 17:01
  • No. Pictures are synced from a picture directory then sub-folders off C:/ drive selected in iTunes.
    – Stumped
    Commented Aug 11, 2019 at 17:37

1 Answer 1


Photos synced through iTunes won't carry over faces data. Instead, your phone will scan the library manually. It will do this in such a fashion that it doesn't interfere with your battery life.

If you haven't left it plugged in over night you certainly won't see much results

  • Tks. See my description above - days and hours at a time. Won’t add to the people album.
    – Stumped
    Commented Aug 11, 2019 at 22:33
  • Not sure why it's going so slow. Have you tried restarting your phone since you've seen this?
    – Ezekiel
    Commented Aug 12, 2019 at 0:38
  • yes. also did restart hitting the 3 buttons in a row and holding the last one until the apple logo comes up - cant remember if they call it a hard reset(start) or what....
    – Stumped
    Commented Aug 12, 2019 at 14:29
  • so i finally tried deleting he ipod photo cache and synched again then restarted the phone then locked it on power and left it alone. 1 day later had 5 people and no more scanning msg. Not sure why there are only 5 people - before i had 10 or so..... Anyhow i then synced the phone to back it up and it found 800 more pics from somewhere and took 20 minutes to show any activity on syncing then another 15 minutes to finish. I have since tried to sync again - another 30 minutes from start to finish and another found 400 photos. Clld apple and they are aware of syncing and photos issue!!
    – Stumped
    Commented Aug 13, 2019 at 19:01
  • not bad - 7 days, multiple calls to apple and many hours setting a new phone that still doesnt work properly. I give up......
    – Stumped
    Commented Aug 13, 2019 at 19:03

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .