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I have to use Juniper's Network Connect to use my company's VPN. I haven't changed anything on my system in the past few days, but suddenly Network Connect fails to connect to the VPN with the following error message:

enter image description here

The log shows the following:

2013-03-20 11:38:35.675 ncproxyd[p298.t1799] ipsec.info New tunnel being created (tunnel.cpp:52) 
2013-03-20 11:38:35.681 ncproxyd[p298.t1799] routeutils.info Creating Desktop route table iterator (routeutils.cpp:289)

I have tried to uninstall Network Connect, remove all of the files that NC leaves on my system (documented here), and reinstall. I've removed my wifi connection, rebooted, and readded it. I've mixed these.

I'm using OS X 10.8.2 and Network Connect 7.1. I'm at a loss. How can I get my VPN working again?

Edited on 2013-11-07 to add:

I'm now on 10.9 and still experiencing this issue. My company's IT reports that there are several other Mac users across various versions of OS X who are having the same issue. They haven't been able to figure out what is going on. My company has a backup VPN from another provider, and those of us impacted by this issue have been placed on it.

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  • so what does the log viewer shows?
    – user44516
    Commented Mar 20, 2013 at 18:35
  • Nothing terribly useful: 2013-03-20 11:38:35.675 ncproxyd[p298.t1799] ipsec.info New tunnel being created (tunnel.cpp:52) 2013-03-20 11:38:35.681 ncproxyd[p298.t1799] routeutils.info Creating Desktop route table iterator (routeutils.cpp:289)
    – nadyne
    Commented Mar 20, 2013 at 18:39
  • Have you confirmed if anything has changed on your work's firewall or network?
    – bispymusic
    Commented Mar 20, 2013 at 19:13
  • I am sure you have read this; kb.juniper.net/InfoCenter/index?page=content&id=KB9216
    – user44516
    Commented Mar 20, 2013 at 19:47
  • Nothing has changed on my office's firewall or network. I did find that KB article, but (a) I don't use a firewall on my machine, and (b) that KB article is for Network Connect on Windows.
    – nadyne
    Commented Mar 21, 2013 at 0:33

1 Answer 1

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Have you tried using Junos Pulse instead? At the very least it seems to be better at reporting errors.

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