Recently I went into a physical/retail Apple Store, and - I told them that previously (more than a year ago) - one of their team members asked me to remove my password and disable find my mac before they took my computer around the back for diagnosis / repairs.

Should I have removed the password and disable find my mac? Why would they need this information?

1 Answer 1


Find My first: This is a precaution against the repair requiring, for example, mainboard replacement. Also Find My's purpose is to enable tracking in the event of theft, so should not be needed whilst in the Apple Store. I would not have any qualms about that.

Password: This would be so that they could log in to the computer to run diagnostics. Removing (or giving them) the password involves a matter of trust. Do you trust the Apple Store to do the right thing? And what is the value or privacy status of what was on the Mac?

If it were me, I would have removed it from iCloud and Find Me, erased the disk and installed vanilla macOS before taking it to the Apple store. It is straight forward to recover from your backup afterwards.

Regarding backups, it is important to have a good backup before taking to the Apple Store as Apple may need to reformat the disk (depending on the fault) and Apple makes it clear that the data is your responsibility.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .