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Questions tagged [apple-store]

The stores operated by Apple Retail as well as the online, and custom stores for education, business and/or enterprise.

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The Apple ID does not match the one associated with the order

I completed an EDU order for a new Mac this morning. The order doesn’t show in my AppleID, but I got the confirmation email from Apple to the email address provided during the order (paid with ...
NotationMaster's user avatar
0 votes
1 answer
79 views

Will AppleCare+ repair a device not originally purchased by me?

I purchased an iPhone SE 3rd generation on Back Market, an online store for second-hand electronics. The device comes with a valid AppleCare+ warranty. Can I use it to repair this device at an Apple ...
nalzok's user avatar
  • 609
1 vote
1 answer
195 views

On the iPhone upgrade program, does it count as a new line of credit on an upgrade?

I wonder if I should participate in the iPhone Upgrade Program - specifically based on how does ann annual upgrade affect the average age of accounts on the holder’s credit report. Specifically, does ...
PHV's user avatar
  • 45
1 vote
1 answer
1k views

Your order “will be” ready for pickup … when? [closed]

I received an email about my order from Apple, which states my order “will be” ready for pickup. No date is given. Clicking through to the order page, the progress bar shows “Ready for Pickup” but ...
thecommexokid's user avatar
2 votes
3 answers
807 views

Which US Apple Store iPad Pro supports mmWave?

I can't seem to find in the store listings the specific option that includdes mmwave - it seems that iPad Pro + Cellular has both that and +mmWave - which is the exact product that supports mmwave and ...
ina's user avatar
  • 859
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0 answers
209 views

iPad restrictions in the UAE

I'm looking at buying a new iPad (M1 Air version) and I have two options: either from the UAE or one that's imported from the US. The one on the UAE is actually cheaper (special circumstances) and I ...
swineone's user avatar
  • 2,361
0 votes
1 answer
569 views

Share Apple Store bag

I've got 4 purchases in my Apple Store bag and I would like to share the whole bag to someone (with the all the options for each item carefully set already). I want to achieve this without needing to ...
Thinkr's user avatar
  • 3,475
0 votes
1 answer
251 views

Is there a way to find iPhone IMEI number before phone arrives?

I want to buy iPhone 14 Pro in Germany but i need to learn phone IMEI number to save that number for taxes in my country before new year (to pay much less). Is there a way(customer service, apple ...
burakozgul's user avatar
1 vote
1 answer
3k views

Can't replace iphone battery because of stripped screw head

My iPhone X battery needs replacing but the Apple Store said one of the screws has been threaded and can't be removed, so they can't take it apart and replace the battery. The fact that the only place ...
Matt W's user avatar
  • 321
1 vote
1 answer
44 views

How to get verified to get Apple education pricing?

I just graduated high school a few months ago, and got accepted to a college. However, my enrollment is not happening until October so I dont have a personal institution email. So, is it possible for ...
Anh Thư's user avatar
2 votes
3 answers
6k views

Apple Pay card "Not available for Web Payments" and "Not enabled for payments on the web"

I'm trying to check out from the Apple Store on Safari for macOS using Apple Pay. In the Apple Pay credit card selector, the card I want to use cannot be selected. It's noted as: Not available for ...
pkamb's user avatar
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7 votes
1 answer
2k views

Transfer purchased stuff to another account

I want to delete my Apple ID account and leave the Apple eco-system forever—because of reasons. But it would be a pity if all the purchased apps, books and music were lost. That's why I would like to ...
mrkskwsnck's user avatar
1 vote
1 answer
1k views

Buy Apple giftcard from other countries online store

Ok so I want to gift my friend who lives in other country an Apple giftcard. I know Apple giftcards are region locked, therefore, I am wondering if it is possible to buy Apple giftcards in the Apple ...
Plawn's user avatar
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8 votes
1 answer
2k views

Need to buy a MacBook Pro with a French Canadian keyboard but don't live in Canada

I live in Japan and I need to buy a new MacBook Pro with a French Canadian keyboard (physical, not just changing the keyboard layout in the OS). The option of a French Canadian keyboard is only ...
bolino's user avatar
  • 191
1 vote
1 answer
2k views

Can an Apple expert reset or delete my firmware password on 2017 iMac running Monterey remotely or must I go to Genius Bar at store? I have receipt

I can't get to an Apple store. Is there another way to do this. I have my receipt on line for proof of purchase.
Andrea Engber's user avatar
0 votes
1 answer
103 views

Does apple store support need customers to disable mac password or disable find-my-mac?

Recently I went into a physical/retail Apple Store, and - I told them that previously (more than a year ago) - one of their team members asked me to remove my password and disable find my mac before ...
Ben Butterworth's user avatar
2 votes
1 answer
794 views

iOS In-App Purchase Offer Codes - Can user use a new offer code after subscription expires?

If I provide an offer code, for a 1-month of free subscription, to a user for free access to my app, after 1 month can the same user use the new code for a 1-month of free subscription? OR User can ...
Maulik's user avatar
  • 121
4 votes
4 answers
15k views

How to download an App file from the App Store

Using this app as an example: https://apps.apple.com/app/deezer-music-podcast-player/id292738169 I would like to just download the file itself, is that possible? To better explain, for example with an ...
Zombo's user avatar
  • 1
1 vote
1 answer
264 views

Partially redeem Apple Gift Card on App Store

After using £200 of the value of my Apple Gift Card in the apple retail outlet(physical shop), I now have a balance of £500 of which I'd like to put £100 of that towards my App Store credits so I can ...
xupv5's user avatar
  • 111
3 votes
1 answer
763 views

What is the difference between "App Store" and "App Store Connect"

I keep reading documentation on the process of creating an app for the 'app store' where it references app store connect and app store seemingly interchangeably. Apple is normally very deliberate and ...
BrayFlex's user avatar
0 votes
1 answer
376 views

How can I know the top dowloaded apps in my country

How can I know the top downloaded apps (by category, say games, messaging, etc.) from the App store in my country? How can I access Apple's Kids App Store?
randomname's user avatar
1 vote
0 answers
1k views

Tried pushing two build none of it showing in either in testflight or activity tab

Is there any policy change by Apple Connect while pushing to testflight. I tried pushing two build none of it showing in either in testflight or activity tab. Any help here ? I normally build app with ...
Avinash Dalvi's user avatar
1 vote
1 answer
4k views

How can I force a folder and the contents to be downloaded locally and not uploaded to the iCloud?

I am trying to store a folder locally on my Macbook pro. I am running Catalina 10.14.4. Once I download the videos, they eventually all upload to the cloud and I have to redownload them. I am about to ...
Eggart's user avatar
  • 11
2 votes
1 answer
112 views

Pair an Apple watch with an iPhone for display in an Apple store?

I have an Apple Watch upgraded to WatchOS6 and I have only an old iPhone with iOS12 so this Apple Watch is blank and can't be associated to this iPhone (I'm using those devices for test - I'm not ...
gregoiregentil's user avatar
2 votes
1 answer
190 views

Can Apple developers see app uninstalls?

I know that Apple developers can find out how many users have downloaded their app(s) from the App Store. But I would like to know if developers can also find out how many users have uninstalled their ...
Stuart Bale's user avatar
3 votes
1 answer
490 views

Where can I find public domain images of the latest Apple products for commercial use?

I would like to use the images from Apple websites and don’t know how to contact and get permission to use some images from Apple. Are there ways to get written permission to use these images ...
Superlative's user avatar
2 votes
2 answers
81 views

Return vs. AppleCare

I received a set of AirPods Pro for Christmas. I've noticed the right AirPod produces noise almost like a white noise machine whenever I put it in Transparency Mode. It's distractingly lopsided. ...
Timothy R. Butler's user avatar
0 votes
1 answer
47 views

Are users on iPhone 5 (iOS 10) able to see new apps on the App Store?

We're an app developer and want to ask if iPhone 5 users (who cannot upgrade to iOS 11) are able to see newer apps or updated apps on the App Store that has been made 64-bit compliant. Can they see ...
user1615898's user avatar
2 votes
0 answers
2k views

MacOS Catalina not able to download from the AppStore

First of all I went through all the similar questions in order to check if it matches with any existing question but it doesn't so I am raising this one. Here is the problem: I can see MacOS Catalina ...
Darshit Mulani's user avatar
1 vote
2 answers
4k views

Do prices of older iPhones decrease after the release of a new model?

I want to buy an iPhone 8. However, in a few days new iPhone 11 will be released. Can I expect older models to become cheaper at that moment or soon afterwards? Or does the price drop happen before ...
Neith's user avatar
  • 710
1 vote
1 answer
2k views

Can a minor attend a Genius Bar appointment alone?

Can someone under 18 attend a Genius Bar appointment alone, if the device is in their name and they know the Apple ID details?
user avatar
-4 votes
2 answers
65 views

App Store message in Japanese - what does it mean?

That's the message that always keeps popping up when I'm trying to update my game. I don't really understand Japanese so I would appreciate if someone could help me out with this.
Dominik Rodzen's user avatar
1 vote
0 answers
2k views

How to install unsupported apps in old iPhone 4 (iOS 7.1.2)

I've just recovered an old iPhone 4 with iOS 7.1.2 but it is almost unusable because pretty much every app that I need to install says it is unsupported. How to give life to this phone installing ...
Rodriguez's user avatar
  • 111
1 vote
1 answer
48 views

How to get early feedback prior to the official submission to Apple

In a couple of weeks I plan to submit my App to Apple. I have seen the new guidelines that came out a few days ago and I'm not entirely sure that I am compliant. How can I get early feedback from ...
Gabe's user avatar
  • 145
4 votes
2 answers
6k views

How do I download the free Swift Programming Language book (Swift 5 Edition) from the Apple Books Store?

I'm wondering how to download The Swift Programming Language Book (Swift 5 Edition) from the Apple Books Store? Easy using iPad or iPhone, but I'd really like to use the download on an alternate ...
zipzit's user avatar
  • 1,803
0 votes
1 answer
53 views

App for Instagram Videos/Stories download

I am interested in creating a mobile app for downloading videos/photos/stories from Instagram. The idea is simple: the users provide links of the instagram posts they wish to download and they ...
IamOptimus's user avatar
1 vote
1 answer
353 views

Use iTunes credit to purchase items

I have redeemed several hundred dollars of iTunes money to my Apple account. Is there any any app(s) in the store that allow you to pay for something (at a high price of course, due to Apple’s fees) ...
Hackstaar's user avatar
  • 113
0 votes
1 answer
146 views

What are stored on the “KG” drive?

Last time my Mac had some startup problems and I went to the Genius Bar for a clean OS installation. The technician took out a hard drive called “KG” and booted my Mac from a recovery partition on it. ...
tonychow0929's user avatar
0 votes
1 answer
1k views

On my Macbook Pro, iTunes keeps giving me a "sign in to the iTunes Store" popup (over 50 times).

I use iTunes just to back up my daughter's iPhone. I do not want to give it my Apple ID. When I start the program, I get a whack-a-mole series of popups. I have to click "cancel" many, many times ...
Jameson Quinn's user avatar
3 votes
1 answer
2k views

Where to buy the Logitech crayon for educational iPad use?

I bought the new 2018 iPad for my son and I want to buy the crayon as well. Except that it's not available anywhere I’ve searched (Apple and Amazon) and the blogs say its only available via schools: ...
Knows Not Much's user avatar
1 vote
1 answer
13k views

Is it possible to download an older version of an app if you purchased a newer one on a different phone using the same Apple ID?

I have an app that I want to download but it requires iOS 11.3 or higher. That app has been available since iOS 9 and older versions are compatible with 9 and 10. Some apps which similarly require ...
EdwardBlackdd's user avatar
3 votes
2 answers
591 views

My keyboard on MacBook got stuck - do Apple Stores fix it without Apple Care?

The delete key on my MacBook (mid-2017 12' model) seems to have got stuck and often it won't respond to my pushing on the key. So I temporarily swapped the delete key for the backslash but I rather ...
Blaszard's user avatar
  • 3,693
3 votes
1 answer
514 views

Are old users eligible for introductory pricing?

We are introducing a free trial using the introductory pricing provided by Apple in StoreKit. The subscription has been available for a long time. My question is, if a user had subscribed before the ...
Mitul Jindal's user avatar
4 votes
1 answer
258 views

Renewed Apple developer account with wrong credit card

I paid my Apple developer account membership (renew) order with my brothers credit card. What to do? Can I cancel this order and renew again with my credit card?
Ganesh's user avatar
  • 163
1 vote
2 answers
768 views

Is it possible to have an Apple Genius replace my Fusion drive with an SSD in my iMac?

Can I take my iMac to an Apple store and have the Geniuses replace its Fusion drive with a pure SSD?
Nathan's user avatar
  • 113
0 votes
0 answers
33 views

Where can I get a small form factor security cables similar to the one that Apple Stores use for their iPhone?

I notice that iPhone antitheft cables that attach on the back side all take up a huge space on the back of the phone. Are there small form factor ones? Is there a way to get the Apple Store sized ...
ina's user avatar
  • 859
2 votes
0 answers
189 views

App no longer on the app store

I have an issue with an app. I was forced to update my ios and now I can't open my favorite music app because it's no longer on the app store. I don't need it anymore, it's okay, I'll find another app....
Daisy Polerman's user avatar
0 votes
1 answer
74 views

Apple Pay on Apple Online Store

How can I use Apple Pay to purchase something online from the Apple Store? I have the normal purchase options with credit card etc. I assume that Apple must support their own payment system?
Woodman's user avatar
  • 185
0 votes
1 answer
96 views

Add student status to Apple store app

I am a student who also has the iOS Apple Store App on their iPhone. Is there a way in viewing and buying products with a student discount through the app or can I only use my student discount on ...
iProgram's user avatar
  • 4,650
1 vote
1 answer
24 views

Set availabily of application in App Store using an API

Is it possible to make an uploaded iOS application unavailable to download using an API just like Play Store ?
Student's user avatar
  • 111