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Questions tagged [apple-store]

The stores operated by Apple Retail as well as the online, and custom stores for education, business and/or enterprise.

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8 votes
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Need to buy a MacBook Pro with a French Canadian keyboard but don't live in Canada

I live in Japan and I need to buy a new MacBook Pro with a French Canadian keyboard (physical, not just changing the keyboard layout in the OS). The option of a French Canadian keyboard is only ...
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  • 191
0 votes
1 answer
87 views

Can an Apple expert reset or delete my firmware password on 2017 iMac running Monterey remotely or must I go to Genius Bar at store? I have receipt

I can't get to an Apple store. Is there another way to do this. I have my receipt on line for proof of purchase.
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0 votes
1 answer
31 views

Does apple store support need customers to disable mac password or disable find-my-mac?

Recently I went into a physical/retail Apple Store, and - I told them that previously (more than a year ago) - one of their team members asked me to remove my password and disable find my mac before ...
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1 vote
1 answer
72 views

iOS In-App Purchase Offer Codes - Can user use a new offer code after subscription expires?

If I provide an offer code, for a 1-month of free subscription, to a user for free access to my app, after 1 month can the same user use the new code for a 1-month of free subscription? OR User can ...
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  • 111
0 votes
2 answers
1k views

How to download an App file from the App Store

Using this app as an example: https://apps.apple.com/app/deezer-music-podcast-player/id292738169 I would like to just download the file itself, is that possible? To better explain, for example with an ...
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  • 121
1 vote
1 answer
82 views

Partially redeem Apple Gift Card on App Store

After using £200 of the value of my Apple Gift Card in the apple retail outlet(physical shop), I now have a balance of £500 of which I'd like to put £100 of that towards my App Store credits so I can ...
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  • 111
1 vote
1 answer
79 views

What is the difference between "App Store" and "App Store Connect"

I keep reading documentation on the process of creating an app for the 'app store' where it references app store connect and app store seemingly interchangeably. Apple is normally very deliberate and ...
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0 votes
1 answer
34 views

How can I know the top dowloaded apps in my country

How can I know the top downloaded apps (by category, say games, messaging, etc.) from the App store in my country? How can I access Apple's Kids App Store?
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1 vote
0 answers
847 views

Tried pushing two build none of it showing in either in testflight or activity tab

Is there any policy change by Apple Connect while pushing to testflight. I tried pushing two build none of it showing in either in testflight or activity tab. Any help here ? I normally build app with ...
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1 vote
1 answer
2k views

How can I force a folder and the contents to be downloaded locally and not uploaded to the iCloud?

I am trying to store a folder locally on my Macbook pro. I am running Catalina 10.14.4. Once I download the videos, they eventually all upload to the cloud and I have to redownload them. I am about to ...
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  • 11
1 vote
1 answer
58 views

Pair an Apple watch with an iPhone for display in an Apple store?

I have an Apple Watch upgraded to WatchOS6 and I have only an old iPhone with iOS12 so this Apple Watch is blank and can't be associated to this iPhone (I'm using those devices for test - I'm not ...
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2 votes
1 answer
42 views

Can Apple developers see app uninstalls?

I know that Apple developers can find out how many users have downloaded their app(s) from the App Store. But I would like to know if developers can also find out how many users have uninstalled their ...
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3 votes
1 answer
175 views

Where can I find public domain images of the latest Apple products for commercial use?

I would like to use the images from Apple websites and don’t know how to contact and get permission to use some images from Apple. Are there ways to get written permission to use these images ...
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2 votes
2 answers
71 views

Return vs. AppleCare

I received a set of AirPods Pro for Christmas. I've noticed the right AirPod produces noise almost like a white noise machine whenever I put it in Transparency Mode. It's distractingly lopsided. ...
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0 votes
1 answer
43 views

Are users on iPhone 5 (iOS 10) able to see new apps on the App Store?

We're an app developer and want to ask if iPhone 5 users (who cannot upgrade to iOS 11) are able to see newer apps or updated apps on the App Store that has been made 64-bit compliant. Can they see ...
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2 votes
0 answers
2k views

MacOS Catalina not able to download from the AppStore

First of all I went through all the similar questions in order to check if it matches with any existing question but it doesn't so I am raising this one. Here is the problem: I can see MacOS Catalina ...
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1 vote
2 answers
2k views

Do prices of older iPhones decrease after the release of a new model?

I want to buy an iPhone 8. However, in a few days new iPhone 11 will be released. Can I expect older models to become cheaper at that moment or soon afterwards? Or does the price drop happen before ...
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  • 708
1 vote
1 answer
768 views

Can a minor attend a Genius Bar appointment alone?

Can someone under 18 attend a Genius Bar appointment alone, if the device is in their name and they know the Apple ID details?
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-3 votes
2 answers
56 views

App Store message in Japanese - what does it mean?

That's the message that always keeps popping up when I'm trying to update my game. I don't really understand Japanese so I would appreciate if someone could help me out with this.
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1 vote
0 answers
1k views

How to install unsupported apps in old iPhone 4 (iOS 7.1.2)

I've just recovered an old iPhone 4 with iOS 7.1.2 but it is almost unusable because pretty much every app that I need to install says it is unsupported. How to give life to this phone installing ...
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  • 111
1 vote
1 answer
34 views

How to get early feedback prior to the official submission to Apple

In a couple of weeks I plan to submit my App to Apple. I have seen the new guidelines that came out a few days ago and I'm not entirely sure that I am compliant. How can I get early feedback from ...
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  • 135
1 vote
2 answers
3k views

How do I download the free Swift Programming Language book (Swift 5 Edition) from the Apple Books Store?

I'm wondering how to download The Swift Programming Language Book (Swift 5 Edition) from the Apple Books Store? Easy using iPad or iPhone, but I'd really like to use the download on an alternate ...
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  • 1,443
0 votes
1 answer
40 views

App for Instagram Videos/Stories download

I am interested in creating a mobile app for downloading videos/photos/stories from Instagram. The idea is simple: the users provide links of the instagram posts they wish to download and they ...
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1 vote
1 answer
217 views

Use iTunes credit to purchase items

I have redeemed several hundred dollars of iTunes money to my Apple account. Is there any any app(s) in the store that allow you to pay for something (at a high price of course, due to Apple’s fees) ...
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  • 113
0 votes
1 answer
114 views

What are stored on the “KG” drive?

Last time my Mac had some startup problems and I went to the Genius Bar for a clean OS installation. The technician took out a hard drive called “KG” and booted my Mac from a recovery partition on it. ...
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0 votes
1 answer
1k views

On my Macbook Pro, iTunes keeps giving me a "sign in to the iTunes Store" popup (over 50 times).

I use iTunes just to back up my daughter's iPhone. I do not want to give it my Apple ID. When I start the program, I get a whack-a-mole series of popups. I have to click "cancel" many, many times ...
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3 votes
1 answer
2k views

Where to buy the Logitech crayon for educational iPad use?

I bought the new 2018 iPad for my son and I want to buy the crayon as well. Except that it's not available anywhere I’ve searched (Apple and Amazon) and the blogs say its only available via schools: ...
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1 vote
1 answer
12k views

Is it possible to download an older version of an app if you purchased a newer one on a different phone using the same Apple ID?

I have an app that I want to download but it requires iOS 11.3 or higher. That app has been available since iOS 9 and older versions are compatible with 9 and 10. Some apps which similarly require ...
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2 votes
2 answers
468 views

My keyboard on MacBook got stuck - do Apple Stores fix it without Apple Care?

The delete key on my MacBook (mid-2017 12' model) seems to have got stuck and often it won't respond to my pushing on the key. So I temporarily swapped the delete key for the backslash but I rather ...
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  • 2,999
3 votes
1 answer
376 views

Are old users eligible for introductory pricing?

We are introducing a free trial using the introductory pricing provided by Apple in StoreKit. The subscription has been available for a long time. My question is, if a user had subscribed before the ...
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4 votes
1 answer
180 views

Renewed Apple developer account with wrong credit card

I paid my Apple developer account membership (renew) order with my brothers credit card. What to do? Can I cancel this order and renew again with my credit card?
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  • 163
1 vote
2 answers
688 views

Is it possible to have an Apple Genius replace my Fusion drive with an SSD in my iMac?

Can I take my iMac to an Apple store and have the Geniuses replace its Fusion drive with a pure SSD?
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  • 113
0 votes
0 answers
31 views

Where can I get a small form factor security cables similar to the one that Apple Stores use for their iPhone?

I notice that iPhone antitheft cables that attach on the back side all take up a huge space on the back of the phone. Are there small form factor ones? Is there a way to get the Apple Store sized ...
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  • 641
2 votes
0 answers
185 views

App no longer on the app store

I have an issue with an app. I was forced to update my ios and now I can't open my favorite music app because it's no longer on the app store. I don't need it anymore, it's okay, I'll find another app....
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0 votes
1 answer
50 views

Apple Pay on Apple Online Store

How can I use Apple Pay to purchase something online from the Apple Store? I have the normal purchase options with credit card etc. I assume that Apple must support their own payment system?
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  • 185
0 votes
1 answer
67 views

Add student status to Apple store app

I am a student who also has the iOS Apple Store App on their iPhone. Is there a way in viewing and buying products with a student discount through the app or can I only use my student discount on ...
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  • 4,390
1 vote
1 answer
22 views

Set availabily of application in App Store using an API

Is it possible to make an uploaded iOS application unavailable to download using an API just like Play Store ?
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  • 111
-3 votes
1 answer
34 views

Can I update the Version of El Capitan from the Apple Store, if I bought it from a 3rd Party?

I don't want to buy High Sierra, because some of my applications software won't work, if I do. So I bought a copy of 10.11 from a 3rd Party. Can I get updates (10.11.2, 10.11.3, etc) from the Apple ...
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2 votes
0 answers
549 views

iOS app store guideline 3.1.4 content codes

Lately I submitted an app to the App Store, but unfortunately, it has been rejected because based on them it's not in compliance with guideline 3.1.4 content code. The app is basically messaging app ...
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  • 21
1 vote
1 answer
4k views

Unable to sign out of iCloud, sign in to App Store, or use iMessage. High Sierra

I am unable to sign in or out on iCloud or the App store. Whatever app I am using (Sys Prefs, App Store) loops endlessly. I can quit Prefs, but have to force quit the App Store. iMessage operates but ...
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1 vote
1 answer
274 views

Can I buy an Apple SIM card if I’m not a resident of the country where it's sold?

Can Apple SIM cards be freely purchased, or are they tied to having an address in one of the thirteen countries where they are sold? I noticed an article on Mac Rumors that headlines “Truphone's Apple ...
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  • 3,611
0 votes
1 answer
70 views

Can I upgrade a previously purchased iPhone under the iPhone Upgrade Program?

I bought an iPhone 6s Plus from Apple a couple of years ago. Can I enroll in the iPhone Upgrade Program and upgrade it to an iPhone 8/X?
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1 vote
1 answer
312 views

Do I have to restart the Apple Store iOS app at 3:01 AM?

When the Apple Store goes down for maintenance in anticipation of a preorder about to go live, if I were to have the Apple Store iOS app open during that time, would the "We'll be back" screen ...
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  • 6,082
1 vote
1 answer
2k views

How many times can I submit my app to iTunes Connect?

I recently have been submitting quite a few reviews to Apple, and I wondered if they might get annoyed with the amount of times an app is called for review. I have not approached this limit yet, but I ...
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10 votes
3 answers
21k views

How do I backup and restore my IPA app backups in iTunes 12.7?

Today, Apple released iTunes 12.7. Surprisingly for a point-release this version removes the iOS App Store and iOS app management features: https://www.macrumors.com/2017/09/12/apple-itunes-12-7-no-...
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  • 487
2 votes
1 answer
32 views

Does Apple allow buying a new phone through its website the day it's released?

I am new to Apple and I am not sure how it does things with new phones, but I wanted to know if and when the next iPhone is released will it be made available on its website the day it's released? I ...
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1 vote
1 answer
4k views

Do Apple Store Gift Cards Ever Expire?

I have an Apple Store Gift Card that was found in a drawer from 2009 (8 years ago). The associated papers said it was for $150. The scratch-off material covering the PIN had never been removed. When ...
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  • 318
2 votes
1 answer
7k views

Apple store Rejected app submit - Guideline 4.2.2 - Design - Minimum Functionality

Look at : https://forums.developer.apple.com/thread/76742 also others link have same problem no concrete answer. What is a minimum native functionality ? Many app's already have very similar ...
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1 vote
1 answer
481 views

iOS - Archive Upload Failed due to error -22421

I am unable to submit an iOS app to the App Store. It throws me Archive Upload Failed due to error -22421 I am stuck with this issue since a week now. Any help is appreciated.
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3 votes
1 answer
4k views

Install OS X recovery mode. Can't log in

Dusting off an old iMac and it was hanging at 50% progress bar during start up. Since I don't need anything on it I'm trying to reformat. I've booted into recovery mode and erased the drive. Then ...
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  • 175