Movie from iTunes: We've determined that your purchase does not meet the conditions for a refund

Question

My toddler bought a random movie on Apple TV by accident (even a foreign language).

I tried to use a form to get a refund (Ask Different how-to):

how do you cancel a pending purchase in iTunes

which gives me this output after a millisecond:

We've determined that your purchase does not meet the conditions for a refund.

I also tried this Request a refund for an App Store or iTunes Store purchase

I don't wish to use phone support. Is it possible to use other process/form?

Answer 1

I had this issue once before and if I recall correctly, I was able to use the support chat on apple.com to resolve the issue. Give it a try.