My toddler bought a random movie on Apple TV by accident (even a foreign language).

I tried to use a form to get a refund (Ask Different how-to):

how do you cancel a pending purchase in iTunes

which gives me this output after a millisecond:

We've determined that your purchase does not meet the conditions for a refund.

I also tried this Request a refund for an App Store or iTunes Store purchase

I don't wish to use phone support. Is it possible to use other process/form?

1 Answer 1


I had this issue once before and if I recall correctly, I was able to use the support chat on apple.com to resolve the issue. Give it a try.

  • 1
    I am in U.S. I usually just go through the SUPPORT tab and answer questions until I get to chat
    – Sizzle
    Sep 12, 2019 at 16:59

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