My toddler bought a random movie on Apple TV by accident (even a foreign language).
I tried to use a form to get a refund (Ask Different how-to):
which gives me this output after a millisecond:
We've determined that your purchase does not meet the conditions for a refund.
I also tried this Request a refund for an App Store or iTunes Store purchase
I don't wish to use phone support. Is it possible to use other process/form?