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Mojave, Mac Mini late 2014.

Tried to install Supplemental Update 2, but it froze. Progress bar was only 1 cm. After 2.5 hours, forced it shut, then used CMD+ALT+P+R and now progress bar slowly got to the end, filling entire bar... and stuck.

Forced it shut again, then tried to reach both Recovery Mode and Safe Mode. It will not go there, just keeps installing.

It has been several hours since leaving it to do it and no changes at all. Progress bar is full, but nothing happens.

At this point I just want to break free from installation screen and get to my files. Is there any way to do this or do I really have to go to technican?

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1 Answer 1

Reset to default
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In general, Apple software updates will try again and if you’re stuck, you’ll eventually need to power off the machine and risk leaving the disk in a bad state.

I would power down and try restarting and see how it goes. Worst case, use Internet Recovery when you can to install whatever version of OS you want. As long as you don’t install an older version, your data should all be intact. Command R is the usual command to initiate internet recovery when you hear the power on chime or see the Mac start to power up.

Sometimes booting in Safe Mode (hold shift) can get past an install that’s staged, so that’s a long shot if you don’t want to seek hardware service or have a bootable OS brought to the mac so you can triage further.

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  • That's the issue - I can't get past the installation screen. :( No matter what I try, it keeps installing. Recovery Mode, Safe Mode, nothing is accessible. I can't access Internet Recovery either.
    – karoloo
    Commented Oct 10, 2019 at 22:57
  • Hmm @karoloo - Internet Recovery works if you have no hard drive whatsoever, so you either have firmware that doesn’t support internet recovery or there’s a procedural issue getting to recovery or you have hardware issues. bummer it wasn’t a quick reinstall.
    – bmike ♦
    Commented Oct 10, 2019 at 23:22
  • Yeah. -_- @bmike Safe Mode, Internet Recovery - they are all accessible when rebooting and holding certain keys down. But in this case, my Mac ignores keys and just continues installing the moment it's reboooted.
    – karoloo
    Commented Oct 10, 2019 at 23:42
  • Does target mode work?
    – Jaime Santa Cruz
    Commented Oct 11, 2019 at 0:22

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