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I have been having a problem with software installs where the popup does not happen to prompt the next action since I moved to my Macbook M1. I also have a Mac Mini that I was having the same problem (Mainly with Adobe Products)

I was able to get all my Adobe Products to install on my M1 Mac Mini, but now I am having issues with my Macbook. (13.0.1)

I am wondering if there is a security setting that prevents popups on the desktop when installing apps.

Attaching an image of what I see when I am trying to install the Creative Cloud installer.

enter image description here

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    It would be helpful to provide some/a screenshot(s).
    – Thinkr
    Commented Apr 10, 2023 at 14:45
  • Would it also be possible to include a screenshot of the popup? Is there an error showing up?
    – Thinkr
    Commented Apr 10, 2023 at 14:55
  • @Thinkr I am not getting any popup, it just goes idle
    – brentwpeterson
    Commented Apr 10, 2023 at 15:12
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    First thing to do would be update from 13.0.1, which was as buggy as all heck.
    – Tetsujin
    Commented Apr 10, 2023 at 16:01
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    Not sure what you mean by "the popup". The one piece of info you've given shows that the installer is not responding, i.e. the process is 'stuck'. That's not normal. But for a problem with Adobe software, I would get support directly from them. That's why you pay them the big bucks.
    – benwiggy
    Commented Apr 11, 2023 at 7:54

1 Answer 1

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As a work around for this issue, I added a new user, installed Creative Cloud, and then removed the user. It solved my issue.

I am assuming since I have been migrating my version of my MacOS from Machine to Machine for the last ten years that there is a permission issue with the Adobe files.

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  • Out of curiosity…are you migrating from Intel to Apple Silicon?
    – Allan
    Commented Apr 17, 2023 at 19:00

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