So, my cleaning lady dropped something on my iPad Pro, and now the screen is black. HOWEVER, my problem is a bit... weirder. First off, when I first tried to open it I pressed the home button and saw light bleeding through a crack under the surface of the screen. As I’ve furthered my attempts, small, horizontal lines of light started appearing on the screen. Lastly, when I tried aimlessly tapping, I found that the touchscreen is functioning. In fact, I heard the sound the keys on the sign-in thingy make their usual noises.

I attempted using the age-old method of hard resetting it, but that did not work. Any answers are appreciated greatly.

  • This sounds like a hardware issue - can you bring it to an Apple Store for service?
    – Scot
    Commented Mar 8, 2018 at 23:14
  • 2
    Sounds like the LCD itself is toast but the digitizer and backlight are somehow still working... hard to say exactly what but I would say that the only thing to do now is take in for repairs. Commented Mar 8, 2018 at 23:33
  • I would recommend you to unlock it and do an iTunes backup.
    – user255044
    Commented Mar 9, 2018 at 4:17

1 Answer 1


It is likely that your backlight is broken. If you can, try to shine a flashlight at an angle and look for any images, or use it in a very dark room. If you can see anything being displayed, the backlight is broken.

Either way, you will have to take it in and get it repaired.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .