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user11633
user11633

I backed up my iphone last nightiPhone prior to taking it to appleApple for repair, and what eventually turned out to beended up with a new phoneiPhone. Then

When I came hometried to restore the phone only tobackup onto my new iPhone however, iTunes informed me I have no backups available. I have found the one I want inlocated the "...applecomputer/mobilesync/backup"backup file under MobileSync/Backup but I can't get itunesiTunes to recognise it. 

I really only care about 1 specific note asNote, since I manually backed up themy photos. Does anyone know how to getrestore the full back upbackup, or even a targetedjust get my Notes back up to happen? Apple help could not

AppleCare couldn't help me (after 2hrs of trying)either. They did say something about older IOSsaid the version of iOS on the old phone and a new IOSiPhone being older than the one on the new phone but couldn't suggest a solution, they could only say they did not know how to get it to sync and that backwardsiPhone might cause some sort of backward compatibility may be an issue, but they couldn't offer any solutions. Thanks

I backed up my iphone last night prior to taking it to apple for repair and what eventually turned out to be a new phone. Then I came home to restore the phone only to have no backups available. I have found the one I want in the "...applecomputer/mobilesync/backup" file but can't get itunes to recognise it. I really only care about 1 specific note as I manually backed up the photos. Does anyone know how to get the full back up or even a targeted back up to happen? Apple help could not help me (after 2hrs of trying). They did say something about older IOS on the old phone and a new IOS on the new phone but couldn't suggest a solution, they could only say they did not know how to get it to sync and that backwards compatibility may be an issue. Thanks

I backed up my iPhone prior to taking it to Apple for repair, and ended up with a new iPhone.

When I tried to restore the backup onto my new iPhone however, iTunes informed me I have no backups available. I located the backup file under MobileSync/Backup but I can't get iTunes to recognise it. 

I really only care about 1 specific Note, since I manually backed up my photos. Does anyone know how to restore the full backup, or even just get my Notes back?

AppleCare couldn't help me either. They said the version of iOS on the old iPhone being older than the one on the new iPhone might cause some sort of backward compatibility issue, but they couldn't offer any solutions.

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user11633
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Cien23
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iTunes can't restore backup but I can find the specific file?

I backed up my iphone last night prior to taking it to apple for repair and what eventually turned out to be a new phone. Then I came home to restore the phone only to have no backups available. I have found the one I want in the "...applecomputer/mobilesync/backup" file but can't get itunes to recognise it. I really only care about 1 specific note as I manually backed up the photos. Does anyone know how to get the full back up or even a targeted back up to happen? Apple help could not help me (after 2hrs of trying). They did say something about older IOS on the old phone and a new IOS on the new phone but couldn't suggest a solution, they could only say they did not know how to get it to sync and that backwards compatibility may be an issue. Thanks