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Recently my iPhone's mic has stopped working but solely for third party apps such as Whatsapp, Snapchat & Telegram.

I have tried the following:

  • Restarting my phone
  • Updating my phone to the latest version
  • Using compressed air to clear any debris

I have tested the mic via phone call, facetime & siri and these all work fine as expected.

Has anyone experienced this issue? The only remaining thing that I feel as though I can try is a factory restore which I'm trying to avoid.

Any suggestions would be helpful as I haven't found anything through apple support guides for this issue.

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  • I have this problem too! I hope you find an answer soon.
    – Braden
    Commented Aug 22, 2017 at 4:33
  • I have the same problem with my iPhone 7. I haven't found an obvious pattern to which apps work and which don't; for instance, it seems to work fine when recording a video with the Camera, but not when using Voice Memos. I've tried a factory restore and that hasn't fixed it, so next step is taking it in for repair, I guess.
    – Miles
    Commented Jan 28, 2018 at 3:20
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    @miles I forgot to update this post after I found the problem, the issue is there are two microphones on iphones one that is for "on-speaker" and another for "on-call". The microphone jack that can be found next to the audio jack is clogged with lint. You can use a small needle can pry out whats in there, or better yet take your phone apart and air blast it with compressed air.
    – samayres1992
    Commented Jan 29, 2018 at 9:34

1 Answer 1

Reset to default
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Under Settings > Privacy > Microphone you'll be able to allow/deny each app that require the microphone to use it.

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  • Just checking, did you mean Privacy instead of Confidentiality? I'm not aware of a Confidentiality option, although that may depend on your language/region.
    – Monomeeth ♦
    Commented Jun 1, 2017 at 12:14
  • Yeah I think that's it (I said confidentiality because in French this menu is called "Confidentialité"). I edited the answer.
    – N. Cornet
    Commented Jun 1, 2017 at 12:31
  • Thanks for your suggestion, the apps are all enabled to use voice, I tried toggling the settings on and off also.
    – samayres1992
    Commented Jun 1, 2017 at 13:10
  • Ok, and does the microphone work on Apple pre-installed apps with and without speaker mode?
    – N. Cornet
    Commented Jun 1, 2017 at 13:15
  • Interesting! So it appears to work when speaker mode is on but not when off.
    – samayres1992
    Commented Jun 2, 2017 at 14:09

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