ServiceNow & Mac Admin for a mid size corporate environment (200~ Macs). Previously a Mac admin for a group of 200~ Macs at a large global non-profit. I've worked for an Apple authorized re-seller, an Apple Authorized Service Provider and as a Mac Genius at Apple for several years.
Current certifications:
- Apple Certified Macintosh Technician (ACMT)
- Apple Certified Support Professional 10.7 (ACSP)
- Apple Certified Technical Coordinator 10.7 (ACTC)
- Microsoft Office for Mac Accredited Support Professional, 2013
Heavy experience with:
- MacOS
- MDM (primarily Casper / Jamf Pro)
- Apple hardware repair (primarily Mac but also a good amount of iOS/handheld)
- Mac deployment
- Mac refurbishment
