Questions tagged [warranty]

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MacBook Pro 2017 screen “dents”

I bought my MacBook Pro 2017, brand new, about 1 year ago. (I have about 3 weeks left on the warranty). I love almost everything about it, except for the screen, which now has over a dozen little sand ...
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1answer
27 views

MacBook keyboard repair program - India

I am planning to buy a MacBook Pro (2018) from Singapore for use in India. I want to know if my MacBook will be eligible for the keyboard repair program in India. If yes, how will I have to register ...
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23 views

6 months old iPhone 6s battery disabled peak power

I had my iPhone 6s battery replaced by Apple in November last year (i.e. 5,5 months ago). Today the phone crashed and peak power was disabled again. Admittedly it was relatively cold outside (about 8°...
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1answer
127 views

My AppleCare is about to expire with my battery at 81%. Is there a good way to get it to 79% so I can get a new battery?

AppleCare covers the replacement of a MacBook Pro battery if it drops below 80% capacity before 1000 cycles. I have until the end of the year and I'm at 81% and 300 cycles. It would be nice to get a ...
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1answer
28 views

iPhone SE bought on eBay no longer working

I bought an unlocked iPhone SE on eBay Germany six months ago with no Apple guarantee but a 2 year Apple Agent guarantee. Here's what the offer said: No Apple Garantie. 2 Jahr garantie vom Apple-...
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0answers
40 views

How dangerous and common is “leaking electricity” in Mac Book pro laptops [duplicate]

I recently found out that my MacBookPro11,4 is "leaking electricity" somewhere. At first it seemed like a minor tingle. Then i tried to see if it gets worse if i touched a good conductor (a radiator) ...
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3answers
93 views

Should I buy the 2 year Apple Care, for my Macbook Pro with faulty butterfly switches? [closed]

The class-action lawsuit is ongoing I have a late 2017 Macbook Pro that has various stuck butterfly switches, since I use an external keyboard most of the time, I didn't even attempt to get it fixed ...
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1answer
3k views

Do Apple AirPods have international warranty?

I think there's something wrong with my AirPods. I recently got it on a business trip to Japan, now I'm back to India. Can I get it checked under warranty at a local Apple Store?
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2answers
6k views

iPad Pro 10.5" down to 92% battery health after 6 months of use

I bought an iPad in January 2018 (this was written in July 2018). The coconutBattery app indicates it was manufactured in August 2017. It has gone through 63 charging cycles and the battery health is ...
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3answers
81 views

I got my iPhone back from service with a sticker on “WMI Fail” or “VMI Fail”. What is “WMI”/“VMI”?

I just got my iPhone back from service with a sticker on "WMI Fail". What is "WMI"? Googling doesn't return any sensible Apple related explanation, neither does asking @AppleSupport on Twitter (they ...
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0answers
72 views

How can I get my Fusion Drive switched out for an SSD in my iMac while retaining my Apple care warranty?

Title says it all. Starting to regret the Fusion Drive. But don’t want to lose my warranties. Location: West Sussex, Chichester UK.
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0answers
511 views

12" Macbook battery health at 88% even with only 53 Load Cycles. Is this normal?

I have a 2016 12" Macbook that's only a little over a year old (and therefore out of warranty) and I'm noticing in Coconutbattery that the battery is 88.5% of it's design capacity even with only 53 ...
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1answer
1k views

How do I distinguish between identical phones that can't turn on?

I have 2 identical looking iPhone 7s which are I am not sure came with which sim tray, and that won't turn on. How do I distinguish between them to determine which one is covered under Apple care? I ...
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1answer
3k views

Does Apple Care+ provide International Warranty on iPhones?

If I buy an iPhone 8 from USA with AppleCare+ warranty plan, then would the warranty hold in India?
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1answer
256 views

how to check for iPhone battery replacement eligibility under warranty?

In the Apple Store they have a special software program that will check the remaining strength of your battery, and replace it under AppleCare warranty if it goes beneath 80%. Is there any way to ...
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3answers
2k views

Is it safe to give my MacBook to a service center with my data on it? [duplicate]

I have to give my Macbook Pro to a service center for a few days to replace the display. Is it safe from the data perspective? Can they access it? (user login is password protected, but I think the ...
5
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1answer
4k views

How to determine if Macbook Pro Retina anti-reflective coating is damaged and/or removed?

(Preliminary remark: I'm not entirely sure if this type of question, about hardware damage, is encouraged on this SE site. Apologies if it doesn't belong here.) The screen of my MBP Retina 13' (early ...
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1answer
6k views

Is Apple Care+ worldwide?

I am planning to purchase an iPhone 6s (unlocked) from the US and use it in India. Since Apple does not provide international warranty for phones rather than the iMac etc, I came across Apple Care+ (...
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2answers
87 views

Service for imported iPhone

I bought a grey-market import iPhone 7 plus in the Phillipines. It's a Hong-Kong phone, per the authorized agent in Manilla. How can I get it serviced by Apple, as the authorized agent doesn't want ...
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1answer
632 views

How do I insure a Macbook Pro that's over a year old? [closed]

I'm a huge clutz, and I constantly accidentally destroy electronics. A few days ago, I just barely caught my Macbook Pro as it almost fell off a balcony, and decided I really need insurance for this ...
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1answer
104 views

Will changing my MAC address void my warranty or affect any existing programs?

Noobie here 😬 Pretty much what the title says. I have 2016 Macbook Pro (macOS 10.12.3), so, will changing the MAC Address by terminal or by using some program like SpoofMAC void my warranty or ...
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1answer
272 views

Can Apple decline my iPhone warranty just because my phone has dent even without looking inside the phone?

I went to power mac service center to get my phone which is still under warranty fixed. They were not able to restore my phone and told me that in the event that it is hardware damage the phone will ...
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3answers
19k views

I've broken my new MacBook Pro (with touchbar) like this, do I have to repair it?

I am not sure whether this is a good question for this place. But I'd still like to have a try. It's anyway an "Apple question". If it's not a good place, I hope someone can let me know where should I ...
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2answers
832 views

Can I replace my charger twice if its under warranty?

I have a problem: due to high power electricity my charger was damaged and I had to replace it - an Apple 13 inch MacBook Air charger. This has happened already once before, a month ago, and now it ...
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2answers
121 views

iOS Enterprise App not from AppStore – any warranty issues?

We distribute a non-AppStore-app to our agents in the field. Since our app is not from the App Store, it has not been reviewed by Apple. An Apple retail store worker in Australia told one of our ...
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2answers
154 views

Need advice: should I open the back of a 2013 Retina MacBook Pro as a means to recover data?

A Late-2013 13-inch MacBook Pro Retina (MBPr) of mine was fried by a water spill and some very important data is on the hard drive. My most recent back up doesn't include this data. I know the ...
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2answers
83 views

MacBook Pro Hardware & Software Issues under warranty

I have a MacBook Pro(13-inch Retina display), bought on 27 November 2015, from Bangalore India. Last Monday it got some booting problem, and I was not able to go forward from the boot screen, always ...
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1answer
36 views

An US iPad Air 2 warranty work in Brazil?

Im about to go to US, and I was thinking about buying an "iPad Air 2", but Im worryed if, for some reason, Its needed to use the warranty. Could I do this in Brazil or would I need to send it back to ...
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1answer
1k views

Dead bugs/insects in laptop

I cracked the LCD screen of my Macbook Air a few days ago and dropped it off at the Apple store to get it replaced. The 'Genius' there said it would cost around $500 and that having another repair ...
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1answer
136 views

Buying an iPhone 6s from a small unauthorised seller. When does the warranty with apple start?

Buying an iPhone 6s from a small unauthorised seller. When does the warranty with apple start? Does it start from the date he purchased/received the phone from phone company as a replacement/purchase ...
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1answer
73 views

Will Apple service secondhand iPad still under warranty?

I bought an iPad on eBay a few weeks ago. It's still covered under the original Apple warranty. There's a clear problem with the battery. Will the Genius Bar staff look at and service this device if I'...
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1answer
2k views

I dropped my iPhone 5c and it cracked; now the screen is changing colors

Can I just get a new screen and is it not covered under AppleCare?
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1answer
2k views

Will smoking around my apple products void their warranty?

Recently I read an article on the Apple forums which says that Apple are not honouring warranty if the product comes for a smoker's home. This is also described in this other article which instantly ...
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1answer
105 views

How to Test Stability of your USB Connections?

I have a Macbook Air 2013-mid which has been now 5 times in Apple care: new motherboard 1x and new SSD 3x. It cannot read anymore two USB devices: etc one phone and USB stick impossible. Only one ...
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1answer
43 views

Warranty Question

If I brought in an Apple product under warranty, and they determined that a part of it was broken, but I didn't bring it in until after the warranty expired, will they still replace the part for free?
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1answer
484 views

Warranty for power adapter and earpod

I recently bought an iPhone 6s and given 1 year warranty by Apple. Does the warranty covers other items as well? i.e. the power adapter and the earphone?
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1answer
143 views

Does Apple have a warranty on their hard drives?

I got a hard drive installed about a year or so ago and now the hard drive seems to be failing. Making intermittent beeping noises. I got the hard drive installed at the genius bar. Is there an ...
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0answers
33 views

Accidentally purchased two Apple care protection plans

I thought buying Apple Care would extend warranty by one year. But I wasn't knowing that there is an upper limit too! And so unknowingly I purchased 2 Apple care plans while purchasing my iPhone. ...
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2answers
4k views

Warranty issues on replacement iphone

Hi i bought an iphone 6 plus from ebay recently and in the listing seller says it is a new phone that came from a iphone replacement and it has 12 months warranty since the day of purchase. I then ...
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1answer
689 views

Apple 1 year warranty - What type of issues are covered for Macbook Pro UK?

I am wondering which types of human error or accidental breakage the Apple Manufacturer one year warranty covers. I have a Macbook Pro which is in full working order, The problem is the reciept for ...
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2answers
2k views

iPhone 6 backlight issue, burn-in

I bought an iPhone 6 64GB in Space Gray from 5th avenue NY 14 days ago. I can see a grayish area at the top right corner, near to the charge display. It's hard notice in full brightness, but ...
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4answers
43k views

Will Apple replace my broken Lightning cable for free?

I have an iPhone 6 and bought AppleCare for it. The Lightning cable that came with it is starting to split (see the picture). It still charges fine, to the best of my knowledge, but is it eligible for ...
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2answers
6k views

iPhone 6 dropped on my sink no cracks but broken inside [duplicate]

When I dropped my iPhone on the sink it didn't crack but it did break inside. I can't use my iPhone. I can turn it on but it isn't fully functional. There are lines and white blocks on the screen. I ...
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1answer
3k views

How does jailbreaking void the apple warranty when no software as changed?

This question has been bugging me for some time. How does jailbreaking void any apple warranty when no software is changed? Sure, cydia is installed but this dosen't change the operating system in ...
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1answer
772 views

Does Apple's Out-of-Warranty Replacement cover iPhones regardless of condition?

I have a water-damaged iPhone 6. I took it to a non-Apple repair shop after the plunge (the Apple Store was too far away for urgent service), but it still does not work. It powers on, but the screen ...
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1answer
2k views

When does the warranty period start for an Apple iPhone 4s?

I have an Apple iPhone 4s that is brand new and not activated. Has the warranty period already started for this phone or does it only start after activation?
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2answers
2k views

Does taking keys off of a MacBook keyboard void warranty

I have some friends that try turning my MacBook Pro off (I always do it back to them if they do :) ). My question is to make it harder for them to do that I could remove the power button key from my ...
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1answer
3k views

Can I get Genius Bar Support w/o Applecare/Warranty?

If it is past my one-year warranty, or if I just don't have AppleCare, will I still be able to get Genius Bar support? To what extent does that support cover? I'm trying to decide whether or not I ...
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2answers
23k views

Do Apple stores refuse to repair your iPhone if not purchased directly from Apple?

I am planning to buy an iPhone 6 from an online store. But I have been told that if I buy from anywhere except the Apple store, I won't be able to enjoy the benefits of the warranty and guarantee. Is ...
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1answer
122 views

One Year Limited Warranty [duplicate]

Is the one year limited warranty provided by Apple with a MacBook Pro international? If I buy the MacBook Pro from US and use it in India, will the limited warranty be applicable in India?