Questions tagged [troubleshooting]

Questions centered on analyzing a technical problem or errant behavior with Apple hardware or software.

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7
votes
2answers
188 views

How can I reset Safari when Safari is broken?

I started up Safari and let it import history from Firefox, but now Safari is behaving very strangely. For example, many of the menu options are greyed out. I want to reset Safari to a blank slate, ...
1
vote
0answers
32 views

Why has the MacOs Diagnostic Log shown an asterisk in an application path?

SuperDuper! crashed recently, and when looking at the report I found /Applications/Tools/*/SuperDuper!.app/Contents/MacOS/SuperDuper! The surprising part is the *, which I've never seen before. ...
3
votes
1answer
31 views

How to tell which app added a photo to my iCloud Photo Library

Today I noticed some photos in my iCloud Photo Library which I did not put there. I'm not talking about any shared album, this is my personal library. This is alarming since I have never shared my ...
17
votes
2answers
282 views

Internet speed getting slower over time on MBP

Recently I've noticed that internet speeds on my MBP 2018 (Mojave 10.14.4) are decreasing with time. For example, after a day it will go from 100 MB to 60 MB and it will continue to decrease. The plot ...
1
vote
2answers
44 views

MacBook Pro showing Username and Passwordfield though unencrypted

I hope i am posting in the right place because i am really desperate. Since yesterday at noon, when i woke up my mac by lifting the screen, it stopped showing me my usual username, asking for my ...
0
votes
0answers
21 views

Problems in Twitch streaming on Mac

I was streaming on Twitch right now from my macOS. The game gave me a decent 60FPS with all the graphics on. However, when I saw a clip of the stream, the video was having barely like 0.5FPS. See the ...
1
vote
1answer
31 views

How do you troubleshoot an iOS app that is not behaving as expected?

I downloaded an iOS app named “world history” from the App Store on my iPhone X with the latest firmware. However, whenever I open the app it just open for less than a second and closes immediately. ...
2
votes
1answer
88 views

my App Store is broken for Mac High Sierra 10.13.5

I will click featured or something else and it automatically redirects me to updates. What sequence of things can I try to unstick this or reset the application so I can browse the features and ...
1
vote
2answers
159 views

Why does my Mac Pro crash (or log out) almost everyday. Can anybody help?

i have a Mac Pro Mid 2010 (10.13.6 (17G5019)/2 x 3,46 GHz 6-Core Intel Xeon/128 GB 1333 MHz DDR3/NVIDIA GeForce GTX 980 Ti 6143 MB) and experience terribly annoying crashes (mostly suddenly logging ...
1
vote
0answers
183 views

Create a new Admin Account as a Standard User with T2 Security Chip

As a standard user of a Mac Mini without access to the admin password, I would like to create a new admin account (without modifying the password of the existing admin account). Single User mode does ...
0
votes
1answer
217 views

How can I find out when my Macbook Pro turned itself on?

I'm trying to track down a problem where my MPB occasionally turns itself on while still closed. Perhaps if I can identify the time it happens, it will reveal something useful. In the most recent case,...
0
votes
1answer
293 views

MacBook Air randomly reboots

Background My wife has a 13" early-2014 MacBook Air which is left open and connected to the charger, running all the time. Periodically, I check that it's still on. A couple of weeks ago, I started ...
1
vote
1answer
59 views

Is there a way to reset your computer enough to let you create a New Apple ID?

Is there a way to reset your computer enough to let you create a New Apple ID with out getting the message that you have to create one by going to the iCloud.com?
2
votes
0answers
104 views

Magsafe problem: only works in certain positions

I recently bought a brand-new, genuine Magsafe 60W charger for my mid-2010 MBP (my previous charger died suddenly after months of extreme fraying). Within a few hours of using it, strange and bad ...
2
votes
0answers
51 views

Why am I seeing a big blank circle instead of cellular data indicator on iPad?

Since last night, and all of a sudden, I’m starting to see an awkward big circle replacing the cellular data signal indicator on my iPad Mini 3. The circle only shows up with the cellular data turned ...
0
votes
0answers
94 views

unexpected reboot then unable to boot

Model Name: MacBook Pro Model Identifier: MacBookPro10,1 Processor Name: Intel Core i7 Processor Speed: 2.3 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per ...
2
votes
1answer
100 views

Diagnosing 2011 Macbook Air Webcam

SYMPTOMS FaceTime indicates no camera is available The website: WebCam Test indicates a webcam could not be found OS X Version 10.11.6 "System Report" Hardware -> Camera -> No video capture devices ...
1
vote
1answer
4k views

Apple Watch Series 4 + iPhone XS Not Staying Connected

I've done some research to determine what indicators on the status screen indicate varying levels of connectivity between the Apple Watch and the iPhone. So I now understand that without the green "...
4
votes
2answers
210 views

Why does my iPhone 7s keep losing Wi-Fi since I installed iOS12?

I can connect the phone to Wi-FI manually, but after several minutes, it loses the connection, and I have to restore it manually. This did not happen before I installed iOS 12.
1
vote
1answer
644 views

TimeMachine backup shared network drive not listed under “select disk”

I will use a shared network drive for TimeMachine backup. I can mount the drive via the Finder: Network -> MachineA -> Drive0. Get Info shows the drive is mounted as: afp://MachineA._afpovertcp....
4
votes
1answer
110 views

Wallpaper lock after mac restarting

I recently restarted my mac and after login i am locked in a wallpaper. This is a picture after i logged in. If you know how i can make it work again you would save me !
1
vote
1answer
46 views

Error image slideshow when booting

I am booting an imac from a USB drive containing OS X 10.13. I get an infinite slideshow alternating between the following two images, which don't seem to coherently convey anything. I am able to skip ...
1
vote
1answer
513 views

Mac Chess app crashes each time i open it

Some days ago I played a few Chess games on the built-in chess app. But now each time i open up chess it does these steps: It makes the mouse a spinning color wheel The app crashes It says that '...
4
votes
0answers
3k views

Why does my iPhone make calls to my emergency contacts on its own?

Sometimes when carrying my iPhone X in my pocket, it starts making calls on its own. It calls the same person every time (my father). The phone is configured as such: Phone locked Face ID activated ...
2
votes
0answers
2k views

Slow Internet access on iPhone SE after updating to iOS 11.4?

I am upgraded to iOS 11.4 on iPhone SE and have noticed it seems to have terribly slow internet access since the update. Toggling Wi-Fi will speed up each individual request (Web, Twitter, other apps),...
2
votes
1answer
105 views

Cannot find/remove browser hijackers

My roommate brought me her iMac this afternoon because it's been behaving very badly since she upgraded to High Sierra. It turns out that her boyfriend has gotten a lot of malware onto it, and I'm ...
3
votes
1answer
152 views

How to upgrade an older Mac Mini to newest OS and newest firmware?

I am having trouble to download the latest OS Update. When I try to install the update using native mac features I get an error like update couldn't be verified. While loading it was probably ...
-1
votes
2answers
33 views

Is VoiceOver useful to troubleshoot Macs and iOS devices with No-Video issues?

I wonder if it's worth learning VoiceOver as a help tool to repair Macs and iOS devices with no-video issues. Any experiences regarding this?
2
votes
0answers
348 views

MacOS 10.13: Visual Studio Won't Start

I've just downloaded and installed VS but it won't start. I don't get any errors at all, that app simply does nothing when launched (although it does load for a while). I didn't need Xcode so I didn't ...
1
vote
2answers
1k views

iPad keeps charging and uncharging

My iPad Air 2 keeps charging and Uncharging. I don’t think it’s a charger problem since I plugged into my iPhone SE and there’s no problem. When I plugged into my iPad, it keeps switching between ...
1
vote
1answer
1k views

Watch can't sign in to iCloud

I set up a new Apple Watch yesterday by restoring from the backup of a previous watch. The watch from which the backup came was successfully logged in to my iCloud account. But with this watch, each ...
6
votes
4answers
2k views

Second monitor turns blue problem

I have recently upgraded to an iMac (Retina 5k, 27-inch, 2017) that has High Sierra (OS version 10.13.3) installed. I have an Asus monitor that I used with my old iMac and had no issues. Ever since ...
1
vote
0answers
50 views

Computer stuck on gray: what do I do?

I had very low disk space, but kept working because it has happened a number of times. Then I had to use Word, it behaved weird, forced a few restarts, and now if I resrart I get an apparently fine ...
2
votes
1answer
7k views

Mac stuck at loading bar, doesn't start

My mac is stuck at a white loading bar on the start up. I start the mac up, wait and at about 40% the loading bar stops my mouse appears for a moment (i can move it) and dissappears as a rotating ...
3
votes
0answers
72 views

Grapher Having Problems After High Sierra Upgrade

My wife just upgraded to OS 10.12.6. She uses Grapher to make pictures for work. Now Grapher can no longer read her old .gcx files. She had a template she was using a lot. So, she had to remake ...
0
votes
1answer
90 views

Unable to change network location while Firefox is open

Under the Location option in the top-left Apple menu I have set up a few different options that let me quickly swap between different web proxy configurations when I connect to different networks. ...
1
vote
1answer
1k views

MacBook Pro won´t let me log in after PRAM

I was having a problem with a pointer so after installing latest system updates with no effect on crazy pointer, I did a PRAM reset. From then on, a log in page has changed: my user name has ...
2
votes
3answers
2k views

Macbook pro locked/disabled

My Macbook pro got disabled. I tried to go into the recovery mode using cmd+R and internet recovery mode using cmd+opt+R. Both ask for my firmware password, and when I enter the password,although ...
0
votes
1answer
1k views

MacOS Sierra how to properly disable iCloud Drive?

I got iCloud drive which hang in the middle of an upload, this is the 3rd day I'm looking at 6.52GB of 6.52GB. The task seems to eat my CPU and bandwidth and makes using the Mac an ordeal. How to ...
0
votes
1answer
845 views

Is there a Notification Center icon cache? Trying to change Apple app icons but they change to default app icon

I have tried unsuccessfully to change the Apple system app icons (Mail, Messages, Reminders, etc) in LiteIcon on macOS Sierra 10.12. After applying the new icon, the Dock icon and the main icon seems ...
2
votes
1answer
4k views

This content can't be played on this Apple TV

Just watched Suits - S6; E13. I bought the season pass a while ago. Went to watch the next episode - S6; E14, but got the following error: This content can't be played on this Apple TV. Why / ...
2
votes
0answers
13 views

Accessing iPhoto's saved on a DVD

I burned a lot of photo's to a DVD but it was an older version of iPhoto and now I can't view anything from the DVD on the new MAC. Is there any way to access these photos? Thanks!
2
votes
0answers
96 views

How can I troubleshoot a problem I'm having with Quick Look on my Mac?

I noticed that recently I can't zoom properly in Quick Look when I preview image files. When I press the space bar, I can zoom normally. After that, I can pan the picture in the Quick Look window. ...
0
votes
1answer
369 views

How can I stop this process from trying to launch every 10 seconds?

In my system.log file, this keeps happening every 10 seconds: Feb 23 16:26:00 computername com.apple.xpc.launchd[1] (com.wondershare.AnjoyTunesHelper[759]): Service could not initialize: 16C68: ...
1
vote
2answers
4k views

New WD External Drive Can't Eject & Files Won't Display on MacOS

I cannot see the files or folders on this external hard drive and I am unable to eject the drive. I must not lose this footage. The drive is a brand new WD My Passport 25E1 Media 2TB External Hard ...
6
votes
3answers
347 views

Battery Menu Bar doesn't show Time Remaining

Kinda a unique issue here I haven't been able to find the solution to on Google. As you can see in the screenshot below, my battery menu doesn't give me time remaining on Battery. Not even System ...
1
vote
1answer
25 views

Safari opens on drive dismount

For some reason, sometimes when I dismount/eject a physical drive, Safari launches in the background. This behavior has occurred even in safe mode, in a guest account, with nothing else running. I've ...
1
vote
1answer
75 views

What could cause a new network route to be added every time a website is accessed?

We noticed strange behaviour on a Macbook Pro running OSX 10.11.6 where the routing table is populated with hundreds of host entries for every website/host that the user has accessed. If he accesses a ...
3
votes
1answer
9k views

iMac making strange electrical clicking noises

I have a late 2014 5k iMac with 256GB SSD drive. Last night my iMac started making noises similar to that of a disk drive when it's reading and writing. After poking around I found that the noise ...
0
votes
1answer
5k views

MacBook Pro won’t turn on, even after SMC reset

While I was doing some basic file management in the Finder, my MacBook Pro (mid 2012) suddenly went black. It wouldn’t turn on, even after long-pressing the power button or resetting the SMC (System ...