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Questions tagged [itunes-connect]

iTunes Connect is a suite of web-based tools created for developers to submit and manage their apps for sale via the App Store.

3
votes
1answer
24 views

Does privacy policy need to be in all languages an app supports when uploading to app store?

It is mandatory for all apps submitted on the App Store to provide privacy policy. https://developer.apple.com/app-store/review/guidelines/#privacy As I understand, a privacy policy link must be ...
4
votes
1answer
28 views

Is there a default confidentiality url I can link to?

I am updating my app on the App Store and I now have to give a url for confidentiality agreement. Is there a default one I can link to, e.g a basic one that Apple would provide for small developers? ...
0
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0answers
18 views

Why can not assign binary in App Store Connect?

Sometimes I can not assign binary in App Store Connect to a Test Group. Is it any limit how many binary I can assign?
4
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1answer
28 views

How do I report an authorized copy app uploaded to App Store?

I am a contributor to TableTool, a modest app for editing CSV files. Somebody took our source code, copied it and is charging money for the identical app, Quick CSV. I don't mind this, our project is ...
1
vote
2answers
50 views

Privacy policy for publishing app on iTunes Connect?

I have an app that I wish to sell via iTunes Store. I do not have a website for the app. How can I add privacy policy URL on iTunes Connect? Can I add a PDF file URL for privacy policy which is ...
0
votes
1answer
34 views

Bundle ID not transferred when transferring an app

We received a new transferred app from other company. Now we have to update its versions and release it on the App Store. The problem is that we can see the app in iTunesConnect. But to upload a new ...
0
votes
1answer
54 views

Can't get a Public Link to test iOS app on TestFlight

I've a app and I want use the External Testers with Public Link. I can use with TestFlight in internal testers. In "Builds->iOS->Testers" I added the external group target (Público em Geral). In "...
0
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0answers
17 views

Testing achievements on TestFlight

I am having a surprisingly difficult time finding the answer to what seems like a simple question. We would like to test some Game Center achievements for our game in TestFlight. Once we have defined ...
1
vote
0answers
18 views

App Store Connect: See top countries for an app

Hey I am unable to find an option where I can check from where purchases have been made. I can only sort by continent which doesn't help much. Sales data has each currency listed separately but euro-...
1
vote
1answer
57 views

TestFlight review process vs. App Store review process

Is it possible to pass the TestFlight review process and then fail the App Store review process with the same build? In other words, if my build successfully passes the TestFlight review process, is ...
1
vote
1answer
37 views

Game Engine Encryption for iTunes Connect Export Compliance?

I am using a Game Engine to create an iOS game app which allows me to drag-and-drop the generated files into Xcode to get the app binary. The said engine encrypts the files when exporting to an Xcode ...
2
votes
1answer
179 views

Multiple Apple Developer Accounts

I've read multiple messages on the subject, but I wondered if anyone had first hand experience (or genuine knowledge one way or another), if it is possible to more than one Apple Developer account? ...
1
vote
1answer
33 views

Is it possible to change the company behind a developer account?

A few years ago I created a company to start an app project. I released the series of apps but things did not work very well. The apps did not generate any significant revenue and I gradually ...
1
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0answers
24 views

iOS app search ads keyword tool says “You have no more recommended keywords for this app”

We use the keyword popularity indicator under Advanced campaign editor at http://app.searchads.apple.com (described here) to determine the popularity for keywords in the App Store. However, as of ...
3
votes
2answers
71 views

Does Apple have administrative control over Developer program enrollment?

I have tried for 2 weeks to complete enrollment in the Apple Developer Enterprise Program (US$ 299), but halfway through each attempt (10-12 by last count) the application switches from Enterprise to ...
1
vote
1answer
30 views

Publishing multiple iOS apps using different developer accounts

I need to upload 2 different apps on the App Store using 2 different Apple developer accounts. Does Apple monitors what apps upload from the same Mac? Can I run into any troubles? Does this interfere ...
1
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0answers
21 views

iTunes Connect - Add multiple external testers

I want to add multiple (more than 1,000 users) external testers to iTunes Connect. Do I have to add them one by one? It's very inefficient. Is there an efficient way, e.g. by uploading a CSV file ...
1
vote
1answer
31 views

What are the tools and/or advantages of developing your app with a Apple Developer Program account?

Should I get an Apple Developer program account to develop my application or can I do it without it and then submit it obviously through an Apple Developer Progam?
2
votes
2answers
42 views

Transfering app after membership expired

My membership expired. And I want to trasnfer my app to my new teams account. It keeps saying I didn't accept master agreement. I saw this topic - What is the Master Agreement when trying to transfer ...
1
vote
1answer
44 views

How can I prevent my iOS app appstore page description from being indexed by search engines?

I cannot consider a business account / DBA as being an option for the contact information for my iTunes connect identity selling apps. Is there any way to opt-out of search engine indexation of my ...
4
votes
1answer
47 views

Does the app vendor obtain your name upon In-App subscription?

Does the app vendor gain access to your name upon doing an In-App subscription? I’m not sure how to read Apple’s privacy pages to understand what information (if any) is transmitted to third party ...
2
votes
0answers
70 views

App Store Optimization: Individual localization for English (U.S.), Australia, Canada and U.K.?

I have an iOS app that is available in all territories and its primary language is set to English (U.S.). I've also created store listings for Australia, Canada and U.K., but I'm using the same ...
2
votes
1answer
41 views

How are Sales different from In-App Purchases in iTunes connect?

In my app, I have 1 In-App Purchase. In App Analytics, in Metrics: My Sales and In-App Purchases are different. For so many days, I have one or more In-App Purchase but no Sale. How is this possible?...
0
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1answer
71 views

How can I submit my app if I didn't enrolled for the Apple Developer Program?

I made this app and I would like to put it in the App Store and I searched the Internet for how to do that but they all require you the account that you used to enrol for the Apple Developer Program ...
1
vote
1answer
47 views

How to share my app with App Manager?

I have an individual apple developer account. I bought it mainly so I could use a few of the advanced APIs (e.g. NetworkExtensions) in an app that I’m testing/developing. There’s another programmer ...
3
votes
1answer
52 views

How do i transfer apps from one iPhone to another

How do i transfer apps from one iPhone to another. in Android we do the same using Zapya, where we can send applications. is there any way in Iphone for the same?
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0answers
112 views

IAP Proceeds not shown in Payments and Financial reports ?

I've got 37$ sales of one of my IAP and 25$ as proceeds which are shown clearly on Sales and Trends in March. Now, I am not seeing those profits in Payments and Financial Reports Section. Note: I've ...
0
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0answers
7 views

Which user owns the account? [duplicate]

In iTunes Connect, I can add additional users. When a different user logs in, if they're an admin, it doesn't look any different. How does one determine who owns the account and who is paying the ...
0
votes
1answer
68 views

Add builds for different targets

I already have a released build for iOS 9+ devices. Now I want to release a new version for only ARKit devices that requires arm64 too. But my build doesn't pass a verification in XCode for ...
0
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0answers
12 views

iTunes connect list of users visible by our clients

We have a lot of apps. Clients ask us to have access to the analytics, sales, etc. for their own apps. However, when they are connected to their account, they can see the full list of users even if ...
0
votes
1answer
2k views

Metadata Rejection; Guideline 2.1 - Information Needed

My iOS App received a metadata rejection because I made a mistake in the review information for In App Purchases. Made the necessary correction and submitted an appeal to the App Review board. Has ...
1
vote
1answer
785 views

Rename iOS app in iTunes Connect - “name will be reviewed”

I'm creating a new release of an iOS app in iTunes Connect. The release has been reviewed and approved by Apple. However, on the App Information page the following is stated: "The name will be ...
0
votes
1answer
33 views

Do I need to be enrolled in Apple Developer Program to publish apps as a part of organization

I have an apple account that is NOT enrolled in Apple Developer Program. I became a member of another organization using their invitation and they gave me the role of "Admin" in iTunes connect. ...
2
votes
1answer
748 views

What is the iTunes Connect role I need to add a new app?

I don't see explicitly said in https://help.apple.com/itunes-connect/developer/#/dev82a173c41 what is the role I need. I guess it is 'admin', given 'Access to all sections within iTunes Connect.', but ...
1
vote
1answer
392 views

Missing app transfer link for new app in iTunes Connect

I have created a new app in iTunes Connect and filled in the basic details such as description, screen shot, etc. After I created the app I can see the ‘View in App Store’ link but not ‘App Transfer’ ...
0
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0answers
18 views

Can web paid features be available on an iOS app to those users only?

I have a two part question: Can I create an app that has a subset of features only available to users who have upgraded on the website? (I have no upgrade options in the app, but I do not have any ...
2
votes
1answer
45 views

What are the hours in which Apple reviews apps?

What are the hours in which Apple reviews apps? I.e., 7:00 AM - 9:00 PM
3
votes
1answer
98 views

ItunesConnect no longer allows tester gmail with plus sign?

In the past, I used to use the same Gmail address for testing in-app purchasing (sandbox testing) by adding + sign to my email. For example, myemail+testYapp@gmail.com Now I am no longer able to ...
3
votes
1answer
253 views

iTunes Connect - difference between units sold and units paid out, plus Apples commision

I was wondering if anybody else noticed difference between units sold reported under the "Sales and Trends" section and what is actually paid out under "Payments and Financial Reports" section? I'm ...
3
votes
0answers
914 views

Not able to delete user from iTunes Connect Users and Roles

I am trying to delete a user from iTunes Connect users and roles tab. This user was provided a developer role and has not accepted the invitation. The invitation is already expired. When ever I click ...
1
vote
2answers
161 views

Can I release our iOS app on Christmas

iTunes Connect says: Make sure your apps are up-to-date and ready for the winter holidays. New apps and app updates will not be accepted December 23 to 27 (Pacific Time), so any releases should be ...
3
votes
1answer
288 views

In itunes connect, can the app seller be different than the name on the associated bank account? [duplicate]

I have a personal developer account and my friend is connecting his bank account to my apple development account. Because I have developed the app so I want my name to be under the name of my app on ...
2
votes
0answers
1k views

How to use sandbox accounts in iOS 11?

These are the official directions for testing with sandbox accounts: Set up test user accounts within Users and Roles in iTunes Connect Clear any account information stored on your test device. In ...
3
votes
2answers
1k views

TestFlight tab doesn't load in iTunes Connect

When I switch to the TestFlight tab for my app in iTunes Connect, it doesn't load. It perpetually shows the spinner. It was doing this yesterday too. I've tried a different browser and it's the same. ...
1
vote
0answers
91 views

No Users and Roles in iTune Connect

I have registered for Enterprise Apple Developer account and I am a Team Agent. I do not see Users and Roles in iTunes connect and https://developer.apple.com/account/ as well. Below are the screen ...
0
votes
1answer
21 views

How to get the amount generated by app before deleting it from iTunes Connect

I recently removed my app from sale from iTunes Connect, revenue generated from that app is around $103, I want to delete the app but before deleting how can I get this amount?
1
vote
0answers
34 views

iTunes Connect developer API for own statistics site [duplicate]

I'd like to setup my own statistics site for my own released apps. I'm just wondering, if it's possible to have an iTunes Connect API where I can fetch all statistics from the iTunes Analytics area ...
0
votes
1answer
245 views

iTunes connect not showing apps

Once clicking on apps in the iTunes connect home page, the information page shows up. to Is this usual, if so, how do I enable in-app purchases
3
votes
1answer
33 views

Can I release Swift implementation of an application over the Xamarin implementation in Apple store?

I developed an application that is currently implemented using Xamarin.iOS. I've come to a point where I think it's better to rewrite my app using Swift. My question is, can I release the application ...
2
votes
0answers
812 views

Subscription metadata should be included in the BINARY

My app uses a auto-renewing subscription, and Apple rejected it: We noticed that your app or its metadata did not fully meet the terms and conditions for auto-renewing subscriptions, as specified ...