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Questions tagged [ios-appstore]

The iOS App Store is a digital application distribution platform for iOS devices, developed and maintained by Apple.

12
votes
6answers
438k views

Unable to change payment information to NONE in iOS Appstore

Ever since adding an iTunes gift card to my account, I'm getting verification requests like crazy. I can't even download free apps. It takes me to my payment info and when I try to select none, I ...
3
votes
4answers
9k views

Is there a standard delay for consumer ratings of apps on the App Store?

I have an app that's been out for a couple of weeks. Its not exactly selling like hot cakes yet, but I'm pretty sure I've gotten a rating or a review by now. But nothing shows when viewing either in ...
19
votes
4answers
434k views

How to install apps which require a newer version of iOS on a 1st gen. iPad?

I have a 1st generation iPad and when I download apps it tells me “this requires iOS 6.0 or later” but when I go to update it tells me it's fully updated? Why is this happening, and is there any way I ...
17
votes
1answer
292k views

Can't install any app, App Store asks for credit card

I haven't been installing anything on my iPad Mini for the past few weeks. But previously, I just had to tap on "Install", enter my Apple ID password and go. Now, for every new application, even ...
9
votes
4answers
12k views

iPhone Apps in Waiting mode for the last 4 days

I tried to download the "Dictionary Free" app from the App Store four days ago, but it's been stuck in "Waiting" ever since. I've tried everything: rebooting the phone, restoring from an iTunes backup,...
12
votes
6answers
229k views

2 Apple IDs on one device?

Can you have multiple Apple ID's on the same iOS device? My girlfriend and I have both got an iPad and an iPod Classic and may well be getting iPhones at some point, we each have our own apple ID and ...
14
votes
2answers
21k views

Can I download a free app from the App Store without a credit card?

I just recently got an iPod Touch and wanted to download some free apps. The App Store wanted me to get an Apple ID, no problem. But now it's telling me to input a credit card. I don't have one, and ...
14
votes
6answers
116k views

iOS App stuck in 'Loading…'

I tried downloading Tumblr yesterday but it never completed. At the moment I have an App icon stuck at 'Loading...'. I have tried restarting the iPhone (holding down both home and side buttons at the ...
8
votes
0answers
19k views

Why am I asked for a credit card number to download a free app? [duplicate]

I want to download free app in my iPod touch device and i have the following doubts. Kindly resolve me doubts. when i try to download it asks my credit card security number. since i am trying to ...
16
votes
4answers
310k views

How do I install an older version of an app on an iPhone?

I want to install the Trello App on my iPhone. On the phone I have iOS 7. When I try to install the App, it tells me it needs at least version 8 of iOS. I do not want to upgrade my iOS version, ...
12
votes
1answer
3k views

App Store forcing me to pay twice for the same app but on different devices

I bought a paid app on my iMac, and a few months later tried to download it on my iPhone but it’s forcing me to pay again for it. I thought the App Store linked purchases on multiple devices?
1
vote
2answers
3k views

Can't download any app from AppStore!

I'm using iPhone 6s 16 GB. My storage isn't full but still I can't download anything. Every time I wanted to start a download it keeps telling: app name* could not be download at this time
5
votes
4answers
43k views

How do you use an existing AppleID on iOS App Store without providing a credit card number?

I already have an Apple ID, made at Apple.com. Now, when I want to access the App Store from my iPad, I am told that I have to review my information. On the credit card page, I am not presented with a ...
4
votes
2answers
702 views

Does app review rejection list all issues?

Our app was rejected recently with reason Google+ signin, which we understood is not according to Apple policy and need to fix. While discussing about this issue we came across an interesting ...
24
votes
10answers
35k views

Re-downloading apps purchased in a different country?

I lived in Canada for several years, but now I live in Norway (again). In Canada, I have purchased many apps on both the iOS and Mac OS X app stores. Some of these apps I have uninstalled over the ...
30
votes
1answer
343k views

App Store asking for other Apple ID when updating apps

My friend's mate reset his phone to prove him wrong about a situation and ever since then when he tries to update his apps it asks for his mom's iCloud password yet it says at the bottom of the App ...
10
votes
2answers
12k views

Why are past purchases no longer showing after I change country of my Apple ID?

Recently I've changed the country in my Apple ID account. While everything else is fine there's an issue with my purchases. All Apps that were purchased before the change don't appear in Purchased ...
19
votes
1answer
483k views

“Verification Required” when installing free apps?

When I tried to install a free app, AppStore says: Verification Required Before you can make purchases, you must tap Continue to sign in, then verify your payment info. I never had this ...
14
votes
1answer
1k views

How to reinstall old iOS software?

I have an older iPod touch which which supports up to iOS 6.1.6 and nothing newer. This device is equipped with a Linea Pro barcode scanner and previously had an application called "Web Barcode" ...
10
votes
2answers
109k views

How can I download free apps without registering an Apple ID?

"This Apple ID has not been yet been used before in the iTunes Store. Tap review to sign in, then review your account information." I keep getting this message when I try to install free apps from ...
10
votes
6answers
5k views

Are there any gotchas with using two Apple IDs for one user in the App Store?

To date I have had an Apple ID tied to my personal email address. It uses my personal paypal account for the purchases, and currently it has a credit balance thanks to some Christmas iTunes gift cards....
7
votes
4answers
13k views

How can I tell which Apple ID has signed/purchased specific apps on iOS?

I have an iPhone I'm trying to restore and the restore keeps failing. Specifically, I'm asked to enter the password for family members. I must decline that for secret reasons. Also, family sharing ...
5
votes
2answers
4k views

How does Apple AppStore rank search results?

I have an iOS application - an alarm clock. I released it a little over a month ago. Initially it was paid, but when I saw there were virtually no purchases (from 0 to 4 a day), I changed it to be ...
3
votes
3answers
25k views

How can I cancel an app installation on the iPhone?

I started downloading an app then realized that it's really big (over 600 MB) and that I don't want it anymore. Is there any way to cancel the installation?
14
votes
4answers
296k views

How can I find out which apps I have already downloaded on my iPhone?

When you attempt to download an app that costs money, you will not be charged if you already bought the app. After you press buy and enter your iTunes password, it will say "You have already purchased ...
6
votes
2answers
105k views

Finding old versions of iOS apps (for 5.1.1 on a 1st Generation iPad)

I have a first generation iPad that was working perfectly well, and was loaded with apps which worked perfectly well. For various reasons I did a factory reset. Now I can't reinstall many of the old ...
4
votes
4answers
20k views

Why do iPhone App Store ratings and reviews seem to get processed so slowly? [duplicate]

I'm trying to figure out what's going on with Apple's ratings/reviews system on the App Store. I've had issues with my own app (ratings/reviews not showing) now I see a major app with similar issues......
1
vote
2answers
1k views

Billing Information Required for App Updates

I'm trying to update 3 apps on my iPad and 3 things happen that never usually happen. It asks me to sign in. It asks for my billing information. My card gets denied. Now I know my card still works ...
29
votes
4answers
107k views

How to change the language of the App Store to be able to see accurate star ratings?

I have an iTunes account with an Italian billing address; because of this Apple assumes that I want the app store in Italian which is not the case. Part of the UI is in Italian (other parts are in ...
12
votes
4answers
50k views

What's a good iPhone app for playing MP3 music?

I have an extensive collection of video game music that I like to keep completely separate from my 'regular' music (which I use iTunes to sync w/ my iPhone and the stock Music.app to play). I'm ...
2
votes
2answers
239 views

Create .icns ad hoc

I want to create .icns for an app i made, i know how to make icons in png and .ico but i don't know much about it. Which size should i create my icons before to convert them? I don't want my icons ...
12
votes
5answers
85k views

How can I buy apps in the App Store without a credit card?

While I'm waiting for my credit card to arrive, I still want to be able to buy some apps for my iPad! Are there alternative ways to pay for apps, without resorting to someone else's credit card?
9
votes
1answer
96k views

Attempting to update app asks for a different iTunes account password

I am trying to update WhatsApp. It is asking me for an iTunes password of a different email address and I can't change it. I rebooted my phone, signed in and out of iTunes and it is not changing it. ...
4
votes
2answers
9k views

Payment from Apple for developer

I'm an iOS developer and I've been selling very few apps on the App Store. I would like to ask some questions about withdrawn money from iTunes Connect. I already know Minimum payment: $150 (USD) ...
4
votes
1answer
62k views

Install Facebook Messenger on iPhone 3Gs running iOS 6.1.6

I reset my iPhone 3Gs but am unable to install Facebook Messenger back on my iPhone as it requires iOS 7. How can I install Facebook Messenger on my iPhone 3Gs running iOS 6.1.6?
4
votes
2answers
15k views

Is it possible to delete a customer review that contains wrong information?

We have an iPad app in the app store. Someone wrote a review that contains some false information about the app. What can I do about this? Can I flag the comment so that Apple takes a look at it?
13
votes
2answers
5k views

If I buy an iPhone app will I have to re-purchase the app if I get a new iPhone?

I upgraded from the 3G to the iPhone 4 and forgot to backup and transfer my apps. If I attempt to purchase apps that I have previously purchased, will the Apple store charge me? Or will it recognize ...
6
votes
1answer
60k views

Verification required when attempting to purchase free app

When I'm trying to install a free app on my iPod, it'll say: Verification Required Before you can make purchases, you must tap continue to verify your payment info. Why do I see this when it'...
4
votes
1answer
2k views

How can I publish apps under my own name if I'm under 18? [duplicate]

In order to sign up for a developer account, I'll need my parents credit card. However, after going through the signup process, my Dad's name shows up because he is the credit card holder. How can I ...
2
votes
1answer
94 views

third party content app document for app store

i send multi time app for review in app store but not accept and it's need third party Document, but i don't find anything about it. there isn't any sample or example my app work with my site api and ...
2
votes
1answer
76 views

AppStore Review: Is there any way to get to another reviewer?

Is there a way to resubmit an iOS app for review so that it will be verified by another Apple employee? Apple rejects our app for the third time because of spam (point 4.3 of AppStore Review ...
2
votes
2answers
2k views

Does it make any sense to complain about App Store app review?

Apple has refused my app, but I can not accept reason. They said it is not able to fully loaded, but on all device, conditions etc. work well for me. Do you think is it any chance they read my ...
1
vote
1answer
57 views

iOS App Store: Can't scroll to see more results

When searching with a keyword in the App Store app on my iPhone, I unable to scroll to see more results. What could be causing the issue? I am running iOS 12.
1
vote
2answers
172 views

Ability to give away iOS application, usually for sale

I am wondering if it's possible to do "mass giveaways" on the AppStore, without lowering, changing or otherwise changing the listed application. Is it possible to distribute hundreds to, potentially, ...
1
vote
2answers
3k views

How can I find which account I used for downloading my iOS apps?

I use three different accounts for downloading from the App Store, each in a different country. When there is an update, I have to connect to the correct App Store to download the update, but ...
0
votes
2answers
2k views

Can't update or install apps

iOS 10.3.3 This question is similar to this, but the apps aren't even starting to update and I don't have the blue dot next to the app name on the homescreen. I have 15 apps available for update on ...
0
votes
1answer
445 views

AppStore trying to download app that's already downloaded

I restored my phone from a backup and the apps were synced with iTunes, but the App Store says it's trying to download apps that are already installed. It won't go passed the loading wheel and it's ...
0
votes
2answers
5k views

iOS App Store will not update apps unless the Update button is pressed many times

This happens on Wifi and Cellular with iOS 9.1 on an iPhone 6. Clicking the update button results in the App Store somewhat ignoring the action where it seems to try updating for about 0.1 seconds (...
14
votes
1answer
20k views

iOS apps “could not be purchased at this time”

Every time I open the App Store on my iPad, after about 30 seconds, a message appears saying that a number of apps "could not be purchased at this time." This problem seems to originate by attempting ...
12
votes
5answers
83k views

Deleting iTunes App Store purchases from my account

So... Over the period of 2 years owning my beloved iPhone 3GS, I have found many useful apps that I use very frequently. However, in the process of finding these apps, I have also downloaded much, ...