Questions tagged [icloud]

Apple's online storage, synchronization, and general cloud services

2
votes
0answers
22 views

iCloud files on the iPad 'undownload' after being unused for a while

I have an iPad Pro running iOS 12.2. I manage my files through the Files manager available (mostly PDFs). After a period of non-use, the local copies get removed and a cloud sign appears. The ...
2
votes
0answers
150 views

Keychain does not sync all Keychain items across devices

The Keychain application on my Macbook only syncs the "iCloud Keychain" items with my other Apple devices, which I guess is somewhat the point of "iCloud Keychain", specifically the passwords that are ...
2
votes
0answers
24 views

Is it possible to only store messages for 30 days in iCloud?

My iPhone, iPad, and MacBook all have the Keep Messages setting on 30 days. When I turn on iCloud for Messages though, it changes to Forever and my iCloud storage fills up (I only have 5 GB). I can ...
2
votes
0answers
78 views

iCloud Drive is always uploading and using resources

My device is MacBook Pro 15" (mid 2017), macOS 10.14.3 with iCloud storage optimisation turned on and Desktop and Documents folders stored in iCloud. Recently I noticed bird and cloudd processes ...
2
votes
0answers
137 views

macOS Two-factor authentication Apple ID limit

From the Apple Support document, Two-factor authentication for Apple ID Two-factor authentication is available to iCloud and iTunes users with at least one device that's using the latest iOS or ...
2
votes
0answers
56 views

New Apple ID and iCloud

I created a new Apple ID on my Mac mini, but the "photos" preference, when checked asks for a password to the old account. I can’t see where to enter my new Apple ID. Since I don't remember the old ...
2
votes
0answers
36 views

How do I backup my mac with Optimize Mac Storage

How can I backup my Mac when I have Optimize Mac Storage turned on? Backblaze, Arq, and CCC all won't follow the offline file links. But I want a complete copy of my Mac backed up. The iCloud copy ...
2
votes
0answers
76 views

Remove non-existent devices from “Calls on Other Devices” on iOS?

On my iPhone 8 running iOS 12.1, under: "Settings / Cellular / Calls on Other Devices", "Settings / Phone / Calls on Other Devices", "Settings / Messages / Text Message Forwarding"… …I see two ...
2
votes
0answers
34 views

iPhone X (unlike my old iPhone 6s+) photos not synced to Win7

I use iCloud software for Windows 7 (with the latest update). GOOD: My old iPhone 6s+ photos are all downloaded to iCloud PC app. PROBLEM: New iPhoneX (iOS 12.0.1) pics do not sync (few thousand of ...
2
votes
0answers
378 views

How do you save files locally to a Mac while having iCloud backup enabled?

I'm attempting to clean up a iCloud account a little bit; it's on the free tier and it's full of photos. I assumed I could copy-paste the photos on the Macbook from the synced iCloud directory to a ...
2
votes
0answers
61 views

What is the best way to manage trusted device for multiple Apple accounts?

Apple Developer website requires the account to have a trusted device. I'm using personal iCloud account associated with all my Apple devices but the Apple Developer account belongs to the company. I ...
2
votes
0answers
40 views

Send meeting invitation on macOS Calendar from no-Apple-Mail client

I manage my iCloud calendar through the Calendar app on macOS. When I invite people to a meeting in my "Home" calendar they don't get a meeting invitation. I'm wondering why. Does it have anything to ...
2
votes
0answers
117 views

Setting Mac Mail reply-to address to ANY email address (not an Apple alias!)

I want the Reply-to: header of all my outgoing email to have my pobox.com address, which forwards back to my icloud.com address where I collect my mail. This discussion seems to raise the same ...
2
votes
0answers
585 views

Can I safely delete three icloud drive (archive) folders that take almost 80GB of storage?

I know there's already a similar question about this, but the answer "If you don't need their contents, you can delete both of them." is not clear to me because I need the contents, just not three ...
2
votes
0answers
141 views

How to speed up Apple Photos Faces Scan?

I am in the process of converting from Google Photos to Apple Photos. This is what I have done : Downloaded all Google Photos with gdrive Imported all photos on my macbookpro to Apple Photos 20k ...
2
votes
0answers
298 views

How can one trigger the creation of an iCloud Drive alias?

I am not referring to traditional symlinks in general, but specifically to the "alias" files used within iCloud Drive. I am also not referring to "stub" files that indicate that a file has not yet ...
2
votes
0answers
63 views

iPad calendar entry disappears after edit

I've been having a strange issue with future calendar entries disappearing for a while. I'm finally able to reproduce the problem. I have an iPad mini running iOS 9.3.5 (newest version it supports). ...
2
votes
0answers
31 views

Recovering non-synched iCloud notes

I created a few notes on my MacBook in iCloud folder. When I realized that the notes weren't synching, I turned off and on notes in Settings → iCloud. My new notes are lost (they are not present in ...
2
votes
0answers
27 views

Is it normal to be signed out of all services and accounts when moving iOS devices?

today I replaced my iPad because the old one was damaged. I restored from an iCloud backup. The restore went ok, but I must re-authenticate / sign-in to every app which connects to a web backend (...
2
votes
0answers
32 views

Macbook storage is blocked even though files uploaded to iCloud?

I'm facing a unique problem - or I'm simply misreading Apple's messages. When I go to Apple > About this Mac > Storage, I can see that 26GB of my Macbook storage is being used for iCloud. Screenshot ...
2
votes
0answers
901 views

iCloud - Recovering Data from Incomplete Backup (iOS 11)

I got a new iPhone and gave my old phone during the trade in, but I was unable to backup my old one completely. A similar question has been asked which doesn't apply in my case, as I don't have the ...
2
votes
0answers
273 views

iCloud Photos stopped uploading on Windows

iCloud Photos for Windows has uploaded more than 25K items, but is now stuck on about 7K items for almost 4 weeks. I tried disabling and re-enabling Photos sync, restarted, deleted the settings of ...
2
votes
0answers
3k views

Did Apple kill iCloud Keychain wifi password sync?

Wi-Fi passwords used to sync between my devices via iCloud Keychain, a wifi password entered on my MacBook would end up on my phone via the 4G connection, and the phone would automatically connect, ...
2
votes
0answers
301 views

EXC_RESOURCE -> photoanalysisd[815] exceeded mem limit: ActiveHard 130 MB (fatal)

On iOS 11.4.1 my iCloud Photos Library of ~60k photos never finishes generating the faces album. The device logs show that photoanalysisd is being killed by the kernel for memory violation after only ...
2
votes
0answers
305 views

Faded out folders in iCloud Drive

Some apps create their own folder in the iCloud Drive. Because I want to see everything all the time I enabled show hidden files (like here). So this is how my iCloud Drive folder looks like: ...
2
votes
0answers
57 views

Music disappears from playlists (yet remains in local library) upon signing up for Apple Music trial

When I signed up for Apple Music's free trial, all my locally ripped music disappeared from my (carefully curated) playlists yet remains in my local library with the status "Removed from iCloud". ...
2
votes
0answers
24 views

Uncommanded Logout during Photos initial upload to iCloud Photo Library

I am performing the initial long upload of my local Photos photo library to iCloud photo library. However, when I leave my computer on with the Photos app open for a couple hours, my computer seems to ...
2
votes
0answers
137 views

Messages in iCloud Option Unavailable on Mac

I'm running macOS 10.13.5 and am trying to enable Messages in iCloud on Mac. I went to https://support.apple.com/en-us/HT208532 and completed the "Before you begin", "Turn on Messages on iCloud" and "...
2
votes
0answers
182 views

Unable to connect to iCloud after phone reset

My daughter reset her iPhone 6S. After doing that she realized she had forgotten her AppleID password. She requested password recovery yesterday. Today she went to an Apple store and was able to ...
2
votes
0answers
320 views

“Your full-resolution photos and videos stored in iCloud may not fit on this Mac.” even with 45 GB of free space on internal SSD

Somehow I accidentally activated iCloud Photo Library and about 5 GB of my photos now reside there. Since I use other cloud services for my photos, I wish to take these off iCloud. macOS Photos, ...
2
votes
0answers
329 views

EXIF-Metadata not managed correctly in iCloud Photos => Wrong Date & GPS Groupings

I have uploaded ca. 2500 pictures from my PC to the iCloud using icloud.com interface. However, iCloud doesn't seem to be using the EXIF-Metadata in the picture files. I have confirmed the EXIF-...
2
votes
0answers
618 views

FaceTime: An Error Occurred during activation

Upon entering correct information into FaceTime on latest OS X, we receive "An error occurred during activation. Try again." Have already tried resetting power controller and memory, making sure date ...
2
votes
0answers
4k views

Apple ID verification process not accepting my ID and/or password

I have an iPhone 6 and during the last 2 months I see the Apple ID verification message. After I input my ID and password the iPhone won't accept it. I also get the same message with regard to iTunes ...
2
votes
0answers
33 views

My PC with iTunes is dead; how do I save my CD sourced MUSIC still on iPhone to iTunes in cloud?

My iPhone backup PC that had my iTunes backup is dead. I'd loaded a lot of my CD's to the iTunes in that PC. How do I back up my iphone MUSIC contents to a cloud back up, including the CDs which are ...
2
votes
0answers
704 views

Deleting iCloud photo duplicates

After downloading my phone to a MacBook Pro I have experienced multiple photo duplicates in iCloud. 30,000 plus photos are now on my iCloud and the duplicate photo fixer only scans 2200. Any advice?
2
votes
0answers
69 views

Photos disappeared from iCloud after upgrading to iPhone X

I had an iPhone 5C for 4 years - all photos were backed up on iCloud. I know this 100% for sure. I upgraded to the iPhone X and set up the new phone from the most recent backup. None of the photos ...
2
votes
0answers
742 views

iCloud Photo Library takes way less space than library on disk

I use iCloud Photo Library to sync my photos and videos between multiple devices (two Macs, iPhone, iPad). One of the Macs is set to keep all original files from the iCloud Photo Library. Everything ...
2
votes
0answers
60 views

Remotely wiping an iPhone which doesn't open

My iPhone 6s (iOS 11) is not powering on, and in order to bring it for service, I have been asked to remove it from my iCloud account first. From what I have understood, removing it from my account ...
2
votes
0answers
213 views

Missing a note in the Notes app

Here's the issue I'm faced with: Notice the "Bookmarks -2" in Inoreader's share view and the lack of that note in the Notes app. I have only one iCloud account associated with the Notes app and I ...
2
votes
0answers
462 views

Re-upload song to iCloud Music Library

There's a few songs that I've added to iCloud Music Library using iTunes on my PC but it seems that some of them didn't upload correctly because (1) they never play past a certain point on my iPhone ...
2
votes
0answers
65 views

Question about iCloud and backup

I'm not very familiar with iPhone's iCloud backup mechanism and I have searched online expecting for an answer. Unfortunately, I got into confusion more than finding myself an answer. What I have ...
2
votes
0answers
1k views

Apple ID disabled and unlock email sent to strange address

My iPad Pro was locked during New Year’s Eve. I've tried to change the password but my Apple ID is disabled. I went to the website to change my password and filled the requested information. An email ...
2
votes
0answers
805 views

iPhone keeps asking for iCloud password (almost everyday)

I've seen a few similar posts, but they are quite old, and the problem I have is not exactly the same, so here it is: For a few months (and probably after I upgraded to iOS 11, although I don't ...
2
votes
0answers
192 views

How do I separate my email and my husbands emails from a shared iCloud account?

Back in 2007 when we first started an iCloud account, my husband and I used the same one. As a result, our emails all come into the same INBOX, but we each have our own email address with a mac.com ...
2
votes
0answers
240 views

Importing Notes database from Sierra backup to High Sierra

I went to backup my notes from my old Mac (running macOS Sierra) onto an external hard drive (was selling quickly and didn't have time to perform a full Time Machine backup). All I want is my Notes! ...
2
votes
0answers
116 views

How can I disable 2FA for a specific iPhone?

How can I make a certain iPhone not require 2FA when logging in with my Apple ID? I have a phone that never asks me when I login with my Apple ID, but on a new phone it will ask for it every time I ...
2
votes
0answers
1k views

Approved Request Sent notification appearing permanently on my iPhone screen and not allowing any use of the phone, despite clicking OK

After updating my iPhone to the latest iOS version a couple of weeks ago, every time I go to use my iPhone I have 2 consecutive notifications flash up on my screen re iCloud "approve your device". ...
2
votes
0answers
275 views

Apple mail has ghost SMTP accounts. It does not use them, nor can I edit them. Any idea how to fix that?

I have been having problems on Apple Mail on my work Mac. I had setup everything on my personal Mac, and the settings were carried over via iCloud, no problem. I can receive mail for both Gmail and ...
2
votes
0answers
3k views

SafariBookmarksSyncAgent going nuts - filling hard drive space with log messages

How to turn off SafariBookmarksSyncAgent forever? I have noticed my MacBooks pro hdd suddenly showing out of free space notifications (I have a bit more than 30Gb of free space) and after a while ...
2
votes
0answers
177 views

Ex husbands email contacts showing on my email contact list

I have just discovered that my ex husband's email contacts are on my email contact list. I contacted Apple and they said our accounts aren't linked but from what I have since been reading, it seems ...