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Questions tagged [icloud]

Apple's online storage, synchronization, and general cloud services

3
votes
1answer
34 views

Remove unwanted email address associated with Apple ID

I noticed that I have an unwanted email address in the following panel: System Preferences → iCloud → Account Details → Contact What does that mean and how can I remove it? Update: I have tried to ...
1
vote
1answer
58 views

How to download photos from iCloud (iPhone 4)

I have an old iPhone 4 that I'm about to ditch. It has a couple of hundred photos on it, and I briefly looked into a way to access them directly from my Xubuntu laptop. (I no longer have Windows or ...
3
votes
1answer
76 views

Getting prompted for verification code but where do I put it in?

I am using an old iPad -- it's an iPad 2 model MC990LL/A -- running iOS 9.3.5 I noticed when I go to settings --> iCloud and tap the top part where my name and ID is, I get this: Account Details ...
5
votes
2answers
2k views

Apple Two Factor Authentication: why verification code popup don't display?

I turned on Two Factor Authentication mode, it worked very well. But yesterday, I reinstalled my Macbook, and iPhone, verification code popup don't automatically display when I login new device. I ...
0
votes
2answers
5k views

How do I delete photos only from my iPad but not from iCloud

How do I go about deleting all photos from my iPad Pro (A1701) and still have them on iCloud?
1
vote
0answers
15 views

AirDrop: My iPhone appears as an option in my MacBook, but not the opposite

I'm trying to user AirDrop from my iPhone to Mac, but my device doesn't show up. But I can share from my Mac to my iPhone. It's can be something related to my company's internet connect because at ...
2
votes
0answers
29 views

iOS 12.1.4 : Lost keychain passwords after signing out from Apple ID

I have an iPhone 7 running iOS 12.1.4. Today, I just randomly signed out from my Apple ID. Then I again signed in using my Apple ID and received all my pictures and videos back from iCloud. But I lost ...
0
votes
0answers
9 views

iCloud access grayed out on iPhone 5. Wish to do a factory reset, but unable to turn off “Find my iPhone”

After a dozen failed remedies, I tried to use Find my iPhone to erase my iPhone (and restore from backup), but nothing happened after an hour. It also says device offline (it's not). Had tried to ...
0
votes
0answers
23 views

iPhone backup switches to “This Computer” in iTunes and I want it to back up to iCloud

When I open iTunes and click on my phone icon, all of my settings look good except for backups which is set to "This Computer." I check off iCloud and click "Apply" and it instantly switches back to "...
1
vote
0answers
13 views

Gap in Apple Messages sent/received during macOS reinstall

I backed up my Mac with Time Machine, erased the drive, and reinstalled 10.14.4 from USB. After the install process was complete, I restored my data from the Time Machine backup I had made a couple ...
0
votes
0answers
46 views

Recovery of disabled Apple ID with trusted phone number

How can I recover a disabled iCloud email or Apple ID with a trusted phone number?
0
votes
0answers
15 views

Best way to share iCloud storage across regions

As is unfortunately the case, Apple is quite restrictive about what you can share across country borders. Copyrighted work I can see why, but iCloud storage... I have a UK account that I joined in a ...
5
votes
1answer
468 views

macOS Photos.app - Names Missing on Shared Albums

Recently the names from users of my shared album have disappeared from the activity feeds (See picture) - this has only happened on the desktop, both the iPhone and iPad are fine. Just updated to ...
1
vote
1answer
40 views

Copying old photos from an iPhone to a PC

A couple years ago, I switched from Android to iPhone 7 Plus. The person helping me at the Sprint store transferred all my photos from Android phone onto their computer, and then to my iPhone. I need ...
4
votes
3answers
29k views

Does Find My Mac stop working after the system has been wiped?

Possible Duplicate: If Macbook has been wiped, will “find my iPhone” still work? I lost my Macbook Pro recently. I had activated iCloud on the computer, so Find My Mac is operable. If the thief ...
0
votes
1answer
101 views

iCloud Sync activity log

Trying to figure out how to see activity happening while iCloud Files is syncing. The macOS Console application shows messages from cloudd, but nothing very useful: The Activity Monitor does not show ...
1
vote
0answers
13 views

Unrecognized friends in Game Center?

By chance, I opened my Game Center account settings ("Internet Accounts" on Mac System Preferences, "Game Center" in iOS Settings) and noticed I have 25 "friends" that I don't recall ever adding. They ...
3
votes
1answer
27 views

Why is Photo Stream not visible in iOS 12?

I have an iPhone 6s running iOS 12.1.4, and I recently noticed my photos are not being uploaded to Photo Stream. There is no option for Photo Stream under Settings app → Account → iCloud → Photos, nor ...
0
votes
1answer
903 views

There was an error connecting to iCloud

When I go to the iCloud screen on my iPhone I get a "Verification Failed. There was an error connecting to iCloud." What can I do to resolve this?
0
votes
1answer
22 views

Keep iPhone and iCloud Photos In-Sync

Is it possible to keep the photos on the iPhone and iCloud in-sync? So if I delete a photo on the iPhone, I want it to be deleted on iCloud and vice versa. Is it possible to configure the phone/cloud ...
2
votes
0answers
22 views

I use Chrome as my default browser on Mac, but use Safari exclusively on iPhone - How can I keep bookmarks in sync?

So as per the title, I use Chrome on my mac but Safari on my iOS devices. I'm struggling to find a way to sync the bookmarks I add on my Mac computer to Safari as a whole, previously it seemed as ...
2
votes
2answers
60 views

Removing numerous ‘homepage’ entries from Contacts.app with AppleScript extremely slow

A syncing issue with Outlook left me with hundreds, if not thousands of duplicate contacts. After managing to merge duplicates without Contacts crashing, I was left with 177 contacts, most of which ...
0
votes
1answer
33 views

Does “Disable and Delete” delete photos from your Apple devices after 30 days? or will they only be deleted in iCloud.com?

Does "Disable and Delete" delete photos from your Apple devices after 30 days?. I mean, if iCloud Photos remains turned on in iPhone, for example after the 30 days, will the photos be deleted?
3
votes
2answers
71 views

My iPhone X was stolen. Will my iCloud be logged out if the person resets the iPhone using my phone's password?

The person who steal the iPhone knows the phone password. If they manage to reset the iPhone using my phone password, will my iCloud be logged out? Will it reset my Face ID? I also forgot to turn on ...
0
votes
0answers
15 views

imported photos get back on device

I imported photos and forgot to uncheck "delete from device". Now I want to get those photos back on device. iTunes synced photos are really disturbing. Can't delete or anything them. And whenever ...
0
votes
0answers
14 views

Why are photo stream photos being saved to my camera roll?

I have a 2016 iPad Pro running the latest iOS version. I have photo stream turned on and iCloud photos turned off. All of my photo stream photos are being saved to my iPad camera roll. Obviously this ...
4
votes
1answer
51 views

Where is the iCloud data on a third-party iOS app stored?

I would like to see the data stored by a third-party iOS apps via iCloud. I tried to access the following filepath on my Mac: ~/Library/Mobile Documents/APP-IDENTIFIER/ However, under the app-...
0
votes
0answers
34 views

How do I restore my lost contacts that appear in messages but are not in iCloud Contacts?

I recently updated some account settings on my iPhone (gmail, apple email). Now, I am missing several contacts (seemingly more recent ones). When composing a new text message, I can type one of these ...
0
votes
1answer
43 views

How can I tell whether or not my FileVault recovery key is stored in iCloud?

I setup FileVault on my MacBook years ago. I believe I set things up so that my recovery key is stored in iCloud, but I'm not sure. And the FileVault preferences pane doesn't give any clues. How can ...
1
vote
0answers
19 views

Is remote screen time compatible with shared iTunes credentials?

For a brief shining moment remote (family unit, managed) screen time worked for my family (two special needs adults with Apple ID age adjusted to 14[1], one neurotypical 17yo who monitors her own ...
1
vote
1answer
16 views

iCloud Drive shows up empty in Finder after logging out

Some of my files and in my Macbook Pro 2015 were showing a dotted iCloud icon with an exclamation mark inside them, which, if my memory serves me right, means that I am out of iCloud storage. The ...
0
votes
0answers
17 views

Spaces taken up by iBooks is not showing on iCloud?

I recently deleted iPhone backup on iCloud which was occupying almost 4gb out of my 5gb basic iCloud storage. Since then when I check my iCloud account it shows that iBooks 3.8 data but only showing 1....
1
vote
0answers
19 views

Why won’t iCloud (or iTunes) synchronize books?

We have two iPads, recent models, with the latest IOS. Both have everything logged in to the same Apple ID. On a MacBook Pro (MBP) with the latest MacOS, iTunes and iBooks (and everything else) are ...
0
votes
0answers
164 views

How do you force a “Waiting to Upload” Wav format file, in iCloud Files app

I’ve read some of the other posts on this issue about forcing "Waiting to Upload" files, but none of the solutions seem to work for me because I am using an iPhone 7 (transferring from iPad) and most ...
2
votes
1answer
30 views

I have never seen this “Sign in…” message before downloading

I Am wondering why I am getting the message [above] all of the sudden. As far as I know I am already signed in. Why is this message being displayed, rather than the one similar to the one in the 2nd ...
0
votes
0answers
17 views

2Gb free but can’t record video

My phone says it has paused uploading images to iCloud, despite there being 25Gb space free there, and it won’t record video due to lack of storage on the device, despite it having over 2Gb free. ...
1
vote
1answer
77 views

can i turn off ask to buy for my 13 year old daughter?

Apple tells me it is mandatory for "under 13". Yet I cannot seem to turn it off. Does this mean she is only free from "ask to buy" when she turns 14? To me, "under 13" means 12 or lower.
1
vote
0answers
17 views

Missing all notes in Notes app but iCloud account is still connected

All of a sudden, all my notes, all the content inside the notes app in my desktop disappeared, and my iCloud account is still connected. Is there any way to fix this problem?
0
votes
0answers
49 views

icloud documents and desktop is empty on mac os high sierra won’t sync with what is online

I had to install new hard drive could not transfer files from old drive. Started new hard drive as a new Mac. Signed in Enabled iCloud Drive, and checked iCloud Drive desktop and documents option but ...
1
vote
1answer
30 views

Merging multiple apple ID’s

Since getting our first iPad and iPhone and while new to Apple, 3 or 4 iCloud email accounts were setup for at least 2 new Apple ID’s. Is it possible to merge them or should I just delete the least ...
0
votes
1answer
32 views

Library folder listed size is 90 GB. Why so large

I have an iMac running High Sierra. The Library folder under my user account is listed as 90 GB. I was looking for the major factors in this and the folder Mobile Documents is 50 GB. When I click on ...
1
vote
0answers
23 views

Is it possible to lower bitrate of music downloaded from iCloud music library to iPhone?

I have a lot of music in my iCloud Music Library, most of it matched to 256 kb/s AAC files in iTunes Match. If I were to sync music to my phone by connecting it to iTunes on my desktop, I could choose ...
0
votes
0answers
24 views

How to resync Photos with iCloud when Apple's recommendations don't pan out?

On Mojave, Photos has stopped syncing with iCloud in either direction. Apple support has dead-ended. Even opening the iCloud Preference pane and looking the the Photos sync config caused Preferences ...
0
votes
2answers
29 views

iCloud Photo- How to save to the cloud but not share photos between devices

I have 6 phones under the same Apple id. I would like the photos on all phones to backup to the cloud, but not be shared between all devices. How do I do that?
1
vote
1answer
29 views

Something is using 64 gigs in “iCloud Drive” and I can't figure out what

As you can see below iCloud is using a ton of space When I try to manage the iCloud storage in this screen I get this which indicates that its from the top level of my iCloud storage. Which seems ...
0
votes
1answer
813 views

If the iphone gets stolen, if i wipe all the information from the iphone from my icloud account it can be usable?

Lets assume that my iphone 5c gets stolen. If the person who has the icloud account wipe all the data (they dont block the phone just wiped) will it be able to get the factory definitons like its a ...
2
votes
0answers
15 views

iCloud files on the iPad 'undownload' after being unused for a while

I have an iPad Pro running iOS 12.2. I manage my files through the Files manager available (mostly PDFs). After a period of non-use, the local copies get removed and a cloud sign appears. The ...
10
votes
2answers
36k views

Download folder from iCloud Drive web

I want to download a folder from iCloud Drive using the web interface (iCloud.com). The only problem is, since it is not zipped, I cannot download the folder. Is there a way to download the folder ...
1
vote
2answers
87 views

Update (new) password for iCloud account

Today I decided to change the password of my iCloud account. I did so from the browser of my Mac. Then I thought I had to update it also on all my devices but surprisingly I did not have to. Is this ...
0
votes
0answers
9 views

i got ( could not sign in ) message when i set up anew iphone [duplicate]

I tried to sign in with my Apple ID, then it asked me to agree to some terms and conditions. After I agreed to those, it is now showing notification Could Not Sign In several times. So having updated,...