Last call to make your voice heard! Our 2022 Developer Survey closes in less than a week. Take survey.

Questions tagged [hard-reset]

This tag should be used specifically for questions about the hard reset process itself. Questions which simply involve a hard reset as part of troubleshooting or resolving an issue should not use this tag.

Filter by
Sorted by
Tagged with
0 votes
1 answer
21 views

iPhone 11 broken screen needs transferred data to new iPhone

I have an iPhone 11 with a broken screen but it still powers on. My data has been successfully installed on the replacement iPhone 11. How can I do a hard reset on the unusable phone from the ...
user avatar
1 vote
2 answers
86 views

Install macOS Monterey on data or univeristy wifi

I had to recently reset macOS Monterey on my macbook, but it then asked to download and install the latest version. Currently I am at university, so I did not know if it was the best idea to either ...
user avatar
  • 13
0 votes
1 answer
65 views

How to skip Safari only Guest asking for firmware password?

I was trying to enable guest account in Mac. When clicking guest account in login screen, the Mac asked for a restart to enter Safari only mode. I have selected yes to restart and the Mac now asks for ...
user avatar
  • 121
0 votes
1 answer
21 views

Sketch app input field value not increase/decrease with arrows key

I am running Catalina on my MacBook Pro mid 2014 retina. From few days I am having strange issue with my Sketch app. I can’t increase/decrease input values from arrows key. When I select any input ...
user avatar
0 votes
0 answers
22 views

Macbook Pro wont upgrade or boot into recovery mode

I am trying to upgrade my MacOS Catalina to Mojava or Big Sur. I tried the following: Upgrade from within current OS from App Store then follow the normal procedures it shutdown and when I try to ...
user avatar
2 votes
1 answer
88 views

How can I disable restrictions and/or factory reset without having the passcode of my Apple TV 4K?

I recently bought an Apple TV 4K at our local electronics store. It functioned perfectly when I started it up, except what I just noticed is that I cannot do a lot of things. After a quick Google this ...
user avatar
  • 131
0 votes
0 answers
770 views

iOS 14.5.1 iPhone 12 Pro GPS loses current location while driving

My iPhone 12 Pro Max (running iOS 14.5.1), and also my partners 12 Pro (running 14.4.2) have both always had the GPS apps working without issues (Maps, Google Maps, Waze, etc). Now out of nowhere here ...
user avatar
  • 249
0 votes
0 answers
25 views

Cant boot to SUM macbook pro 2018

Im trying to reset the forgotten admin password but while pressing command+s its just shows white text on screen and immediately heads to apple logo and login screen,
user avatar
  • 1
1 vote
0 answers
51 views

How to unlock my iphone 6+ after factory reset in Iran?

I'm living in Iran and Apple does not provide direct support here. I had to factory reset my phone due to some problems and after that my sim card is not recognized any more. It seems (some service ...
user avatar
0 votes
1 answer
180 views

Can't perform a factory reset on AirPods Max

According to Apple's instruction factory reset is performed by pressing and holding both NC button and Digital Crown until the indicator light flashes amber and then white. However, in my case the ...
user avatar
1 vote
1 answer
128 views

Is it possible to completely reset an iPhone so its software/firmware is guaranteed to be 100% factory fresh? [duplicate]

When purchasing a used iPhone with a completely unknown history (which includes the possibility of multiple previous owners), is it possible to reset it and be sure that all software and firmware on ...
user avatar
0 votes
0 answers
127 views

Why I need to reset frequently SMC controller in my MacBook Pro with touch bar (Intel, T1 Chip)

I have a MacBook Pro with Touch Bar and an Intel processor. I need to reset the SMC controller every time I open the MacBook Pro. It does not start automatically unless I do this. I've tried many ...
user avatar
2 votes
2 answers
292 views

Macbook Air Full Factory Reset?

I want to reset my Macbook Air Early 2015 but not just simply deleting the disk and reinstall it with macOS Utilities menu. What I mean is "full factory reset." I want it to be like it just ...
user avatar
  • 41
0 votes
0 answers
165 views

Can't Reset iMac on Big Sur

I'm having an annoying issue. I can boot into MacOS but I cannot for the life of me boot into recovery mode, internet recovery mode, startup disk mode, safe mode, etc. I can boot into the OS without ...
user avatar
3 votes
3 answers
73 views

Trying to Analyse a WIFI Hardware Problem

I have a MacBook Pro (13 ", Mid 2012) model running Mac OS 10.14.6 (Mojave). Of late I'm experiencing a lot of problems with the WIFI hardware frequently "shutting down" or going into a ...
user avatar
  • 41
0 votes
0 answers
53 views

Internet Recovery Screen Stuck

I am attempting to factory reset my mid-2011 iMac, and so I tried to boot my iMac into Recovery Mode. I held Cmd + R, however it gave me a grey screen with a stop sign symbol, and then powered off. I ...
user avatar
1 vote
0 answers
705 views

How to completely reset iMessage on MacOS X Catalina 10.15.4?

I have an iMac with two user accounts. After updating to MacOS Catalina 10.15.4 one of the two users cannot use iMessage anymore. iMessage just wont start. Starting it results in iMessage ...
user avatar
  • 1,212
1 vote
1 answer
561 views

Boot menu shows non-existent boot drives [duplicate]

I used to run a Boot Camp partition on my Macbook Air (Early 2015, Catalina). When I didn't need it anymore I deleted the partition using Disk Utility. However, I noticed that when I boot up my ...
user avatar
  • 11
2 votes
1 answer
2k views

Forgot to remove sim card and possibly sign out of icloud before selling!

A couple of weeks ago, I sold an old iPhone 5. It hasn't been used for 3 years, and I can't remember what version of iOS it was running. It just occurred to me that I did not remove the sim card. I ...
user avatar
3 votes
1 answer
12k views

Reset NVRAM, PRAM, and SMC, all in one go from the terminal?

I'd like to run some code, go away and have a coffee and come back to a MacBook with the NVRAM, PRAM and SMC all reset (rather than doing them manually with yoga postures to press all the keys, ...
user avatar
  • 2,967
0 votes
1 answer
118 views

How can I reset a disabled macbook pro 2010 [duplicate]

The password was reset a long time ago, and I have no idea of it. I do not have access to the original owner of the macbook pro. When I turn it on, I have to enter the firmware password, but of course ...
user avatar
0 votes
1 answer
102 views

Regain data from iphone 6s(not sure if plus) factory reset?

Sorry if this is not the right place to ask this, but I'm not sure of anywhere else I can post this. Some time ago I changed my iPhone(iPhone 6s or 6s plus, not sure which, should be latest ios, 12 ...
user avatar
4 votes
1 answer
16k views

Your computer is disabled. Try again in 60 minutes

I need to factory reset a MackBook Pro. Every time I start it up it takes ages to load and then I see this: Your computer is disabled. Try again in 60 minutes. I tried to restart the Mac with CMD + R ...
user avatar
1 vote
1 answer
13k views

Hard / Factory reset iPad 3 without device password and iTunes

I have an iPad 3 which is disabled and not connected to the Internet. It says that I should connect iTunes but then I have to accept the connection. When I press "Next", it says that I have to answer ...
user avatar
0 votes
0 answers
36 views

Why does Apple allow factory reset if passcode is forgotten? [duplicate]

I just came across the instructions to factory reset Apple device if one does not remember the device passcode: https://support.apple.com/en-us/HT204306 I am very new to Apple and I don't understand ...
user avatar
  • 111
1 vote
2 answers
12k views

I cannot get out of recovery mode (OS X Utilities) by resetting or reinstalling the OS

I bought a used iMac and when I turn it on I am shown the OS X Utilities screen. I would like to install the operating system but I cannot do so. I have tried everything suggested on other questions ...
user avatar
2 votes
2 answers
5k views

Is it possible to perform a factory reset on an old Apple iMac (OS X Snow Leopard) without a disk

My mum's got an old Apple iMac from ca. 2009 which after 10 years is pretty much for it. I'd like to wipe the computer to get rid of any personal data before we get rid of it. Just in case. As an ...
user avatar
  • 121
0 votes
1 answer
604 views

How do hard reset an iPhone 8 +

I googled the same question and found instructions that said press volume up, volume down then hold the power button. The problem I have is it just gets the off button. What I want is more details e.g....
user avatar
3 votes
1 answer
4k views

iPhone 7 won't force reset

My iPhone 7 has been disabled from too many password attempts. I try to do a force/ hard reset but the apple logo just fades on and off. IS there anything I can do? I really don't want to have to go ...
user avatar
2 votes
0 answers
96 views

**to reset iphone 6**(without connecting to itunes or without using home button)

My iphone home button doesn't work and it doesn't turn on. It shows the apple symbol and doesn't start. Trying to hard reset the phone. Whenever I am connecting it to the itunes, it is asking for the ...
user avatar
2 votes
1 answer
89 views

Cannot format "Macintosh HD"

I am trying to roll back my OS from High Sierra to Sierra. When I attempt to install it I get this; So I assumed I had to format my "Macintosh HD" partition to procced. However, when I tried to do ...
user avatar
0 votes
1 answer
60 views

i have not an apple id and password.i have iphone 5S.how unlock it without id or password [duplicate]

I have not an apple id and password.i have iPhone5s.how unlock it.
user avatar
1 vote
1 answer
2k views

How can you log out of iCloud if you forget the password?

I recently bought an iPhone 6 from a friend, and there's still an iCloud user on the phone. How can I log out of iCloud if I have no clue what the password is? Keep in mind I have no clue what my ...
user avatar
  • 11
3 votes
2 answers
248 views

What takes place during an iPhone hard reset?

In response to an iPhone 7 freezing issue I'm having, it was suggested to try a hard reset (holding power + volume down for 10 seconds for iPhone 7 or holding power + home on older iPhones). This ...
user avatar
3 votes
2 answers
271 views

Should I be worried about doing a hard reset on my iPhone?

​Just for my curiosity and knowledge, from a Software and Hardware stand point prospective, the other day I was having a discussion with some iPhone users. The topic was the Hard Reset that you can ...
user avatar
4 votes
2 answers
4k views

Does hard reset downgrade device?

I just "repaired" an iPod Touch, 4th generation (MC540BT). A friend of mine didn't use it for a year because it didn't charge. After playing with it a little; I finally managed to turn it on and it ...
user avatar
  • 43
0 votes
1 answer
8k views

Why does a Double Hard Reset help with iPhone issues?

My wife has an iPhone 3G, me an iPhone 4. Ever since she upgraded to iOS 4, her phone has been much slower than it was on iOS 3. My iPhone 4, upon upgrading to iOS 5, isn’t slower. However it has ...
user avatar
  • 837