Questions tagged [facetime]

the video conferencing software developed by Apple. Current clients are available for iOS and OSX.

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1answer
909 views

iMac 2017 Catalina: camera won't work but seems recognized

Our camera light is steady green when activated by a camera app but only shows a black window for FaceTime, Photo Booth, QuickTime, and every other app tried. This is what I've learned/tried so far: ...
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182 views

MBP & iMac - FacetimeHD green light but black screen

My question: My Macbook Pro (2017) and iMac (2012) both seem to have a problem with the FacetimeHD camera: the green light turns on, but I get a black screen in all video apps like Zoom, Facetime and ...
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1answer
130 views

How can I hide persistent Facetime audio call on macOS?

When I'm on a Facetime audio call, I'm not able to hide or minimize or move that persistent audio call banner. It covers important UI of may apps so I can't click on anything underneath it.
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1answer
21k views

Keep the camera activated while using other apps during a video conference

When I am in a videoconference with any app (I have tested with zoom, facetime, discord and skype), if I change to another app my friend stops seeing my camera. My issue is that I use the iPad to have ...
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1answer
138 views

How do I bypass a VPN for Continuity to Work?

When on a VPN (such as Private Internet Access) Continuity and Handoff stop working. Some VPN's such as PIA have a feature to exclude certain IP addresses, networks, or executables from the VPN. To ...
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1answer
51 views

No audio on FaceTime on iMac (OS 10.13.6)

I am not getting any sound on FaceTime. The picture is fine but audio is neither sent or received. How would I troubleshoot this on macOS 10.13.6?
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1answer
80 views

Can video input over thunderbolt connection be used for Facetime and Skype?

I have a HD camera. It outputs HDMI to a device (a Blackmagic Intensity Extreme) which then outputs the signal through a thunderbolt cable and into my iMac running Catalina. I can capture video from ...
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28 views

Dropped FaceTime calls

Every night between 9:50 and 10 pm, FaceTime drops my call. I can get it back within minutes, but even texting is slowed during that time. It doesn't matter who I'm talking to or which device I'm on, ...
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1answer
1k views

FaceTime & iMessage auth troubleshooting

I have created a separate user for my GF on my mac (macos Catalina 10.15.4) but I cannot log into FaceTime and iMessage. FaceTime shows "this account has no reachable addresses" error, but account is ...
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2answers
5k views

How to avoid iMessages services carrier charges after every restart?

Everytime I restart my iPhone, I have to verify/activate my iMessage services(both FaceTime and iMessages) I have to pay carrier charges. I selected the option to use Apple ID to send and receive ...
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1answer
1k views

Can I make FaceTime the default audio- and video-call app when other call apps are installed?

I installed Microsoft Teams on my iPhone because I need it for work. But now when I click a Favorite in the Phone app so I can call someone, the default in the list for making an audio call or a video ...
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1answer
2k views

can I make a facetime call while blocking my number

can we talk if someone calls me without identifying their number but I still accept the facetime call
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98 views

How do I make a FaceTime call in macOS for contacts marked, "Siri Found in Apps"?

I'd like to make a FaceTime call. To do this, I: Open FaceTime Type the name of my contact Select the contact from the dropdown under the section, "Siri Found in Apps" However, when I click either ...
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1answer
4k views

FaceTime Photos must be enabled on both devices to use this feature

When I'm on a FaceTime video call, there's a camera button. When I press the FaceTime camera button to take a photo, I get the message: FaceTime Photos must be enabled on both devices to use this ...
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1answer
530 views

Stop FaceTime from answering a call with Play/Pause button F8

When a call comes in via FaceTime on macOS Catalina the Pause/Play button ( generally f8 ) will answer the call. The problem is that if you are listening to music with something like Tidal and are ...
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1answer
889 views

Fear of FaceTime scam

I was dealing someone about a rental property. They said they would call me on FaceTime. I was suspicious but went ahead with it anyway. When they called they immediately hung up and then (regretfully)...
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1answer
80 views

FaceTime Video Calls on multiple devices

I want to receive Facetime video calls on my MacBook Air and my iPhone at the same. They are on the same apple id and I have it set up on my phone to use multiple devices and I cannot get it to work. ...
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0answers
1k views

Facetime Calls on Mac: Audio/Video calling buttons greyed out

Topic pretty much sums it up. I have verified that I am properly set up to do cell calls over my Mac using these instructions. I've rebooted both devices a couple times now. Strangely, I can receive ...
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284 views

Camera not working on MacBook Air 2017 running Catalina 10.15.4

I have just had a problem today on a 2 year old MacBook Air (which is otherwise in perfect order), running Catalina 10.15.4. Basically, I couldn't get the inbuilt camera to switch on (tried Photo ...
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1answer
39 views

Changing settings on iPad Pro selfie camera? (2018 11 inch model)

Apparently the selfie camera (FaceTime HD) can operate in both 30 FPS and 60 FPS modes. I haven’t found a way to change it. Is there one?
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0answers
286 views

How to prevent FaceTime from muting/quietening system sound?

macOS Catalina 10.15.2 on my MacBook Pro Mid-2015, 15" with Retina display, I would like to stop FaceTime from making the sounds from other apps (normally music I am playing) quieter. I tried this ...
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1answer
639 views

FaceTime HD Camera not working on MacBook Pro 2016

I have a MacBook Pro 2016 (with Touch Bar), yesterday I installed Snap Camera (by Snapchat) and it worked while I was on a video call. Afterwards, when the call had ended the green camera light got ...
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1answer
58 views

Can I choose a preferred (Siri / communications) device?

I have an iPhone, an iPad, an iMac, and a HomePod. When I say "Hey Siri", if all or some of the devices are close, they all try to answer. If I get a FaceTime call, they all ring. Is there a way to ...
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1answer
61 views

Show FaceTimeNotificationCenterService

I wonder how I can show FaceTimeNotificationCenterService again if I run the command killall -kill FaceTimeNotificationCenterServicebefore?
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FaceTime Contact Method Priority [duplicate]

How does FaceTime determine which contact method to use when FaceTiming with a contact? For example, if I have one contact on my iPhone. The contact has 2 email addresses, persona@icloud.com & ...
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FaceTime.app high 12-hour energy impact

In the Energy Monitor on my Macbook Pro 13-inch 2017 base model, it shows high Average Energy Impact (~75) for FaceTime. Since the number is the same (a ~0.5 difference) to to another app I was ...
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571 views

How do I prevent ringing sound on my Macbook when receiving a call on my iPhone?

I know this question has been asked before, but none of the answers work for me. When I receive a call on my iPhone, my Macbook plays a ringing sound. Strangely, there is no notification that ...
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126 views

Can't answer phone call if connected with both ethernet and wifi

I have followed all the steps listed on: https://support.apple.com/en-us/HT209456 Works fine if I'm only connected to either ethernet OR wifi, if I have both connections active (even tho they are the ...
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1answer
5k views

Don't see the option to select my mobile number in 'Send & Receive' option of iMessage [iOS 13.3 iPhone 11]

I recently got a new iPhone 11 and have inserted the sim as part of the setup. Whenever I send text messages to a person, they see my email ID instead of my phone number. I went to Settings > ...
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1answer
2k views

How can I use FaceTime Audio with MacBook in clamshell / lid closed?

At my desk I use my 11" MacBook Air with the lid closed, an external monitor with no camera, and a headset with microphone. I have just updated to Mojave from Sierra, and can no longer use FaceTime ...
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1answer
70 views

FaceTime launches on my Macbook when I have incoming phone calls, even though I'm not logged into iCloud

I have an iPhone and a work Macbook. Despite not being logged into iCloud with FaceTime, whenever I get a call on my phone, FaceTime launches on my macbook. I've tried logging into FaceTime, ...
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1answer
305 views

Messages and FaceTime stuck with temporary number

I recently changed my provider and got a new phone number, temporarily, while my old provider transferred it. During that brief period of about 48 hours, my Apple Account, Messages and FaceTime picked ...
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1answer
125 views

How can a malicious video get into my FaceTime call?

Apple's recent update (10-Dec-2019) deals with fixing the following security issue: Impact: Processing malicious video via FaceTime may lead to arbitrary code execution If I call somebody via ...
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1answer
831 views

make FaceTime louder [duplicate]

How do I make the FaceTime.app sound output louder on my MacBook? It's too quiet for me to hear what the people on the other end are saying. Way quieter relative to every other app I use (YouTube in ...
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3answers
3k views

Macbook 15,1 frequently crashes during video chat. How can I debug this?

Frequently, and for no apparent reason, my Macbook Pro 15,1 (15-inch, 2019) with macOS 10.14.6 freezes, then hard-crashes during video chats (hangouts, slack, FaceTime). I have not seen this problem ...
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1answer
66 views

How to make facetime volume off and normally watch video in Macbook?

I have a question about using my Mac. When I'm connected with others in FaceTime and I turn the FaceTime volume off, then I play a video, the volume is also off. I want the FaceTime volume off but ...
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1answer
849 views

Logitech C920 - Follow my face support for OSX 10.14

I have had a Logitech C920 sitting on my shelf for over a year now and I just unpacked it to try it out. I thought I would try the Follow My Face feature out because I noticed it working on other ...
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2answers
964 views

Can I be reached on FaceTime on Mac using my non-iPhone phone number?

I have a Mac and an Android phone. I can use FaceTime and people can call me using my email address. I want people to be able to place calls with me using my phone number. So I've added my phone ...
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22 views

FaceTime activation

I just downloaded FaceTime. For some unknown reasons, it was activated 4 times, and I was billed 4 times for the activation SMS. Are there any ways to get money back? I don't have Apple store or ...
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2answers
4k views

How can I prevent Always Allowed apps from counting towards App Limits

Simple use case: my son has an iPad where he plays some games and uses FaceTime to talk to his grand parents every day. I want him to use the iPad no more than 1 hour every day, with the exception ...
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1answer
16k views

iPhone 'My Number' is missing in the settings app - can I get it reinstated?

My number tab is not showing any number and it's blank. I am unable to tap on it to input the number myself. Hence, iMessage and Facetime can not be accessed using my phone number. How can I get my ...
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0answers
577 views

Endless "enter verification code" loop on old iPad for iMessage and FaceTime signin

I (well, my kid) has an old iPad with iOS8 on it. His Apple id has 2FA turned on (he also has an iPhone 5S). Recently we changed his password and now (understandably) iMessage and FaceTime no longer ...
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0answers
66 views

Phone call notification on Mac opens FaceTime app, interrupting work

I wanted to get notifications on my computer for phone calls, so I set up my Macbook to make and receive phone calls. When I receive a phone call, FaceTime opens and then the notification appears. ...
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91 views

Keyboard shortcut conflict between Google Chrome and Facetime [duplicate]

Google Chrome and Facetime app use the same keyboard shortcut (⌘ + control + f). In Google Chrome that keyboard shortcut toggles full-screen, and the same shortcut launches the Facetime app. When ...
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1answer
2k views

Auto FaceTime call using AppleScript, without confirmation

I would like to automate a FaceTime call without having to confirm the call in the FaceTime app. Is there a way to do that? EDIT: When I execute the script I get this message in the upper right ...
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1answer
26k views

I can’t remove my old phone number from iMessage or FaceTime

I had an old phone number on my iPhone 8 carrier free. I recently switched to another carrier but I cannot use my new phone number to activate iMessage. Furthermore, I cannot remove my old phone ...
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1answer
5k views

How do I uninstall FaceTime for macOS?

I would like to completely uninstall FaceTime for macOS. Dragging and dropping the icon into the Trash gives me this error message: “FaceTime” can’t be modified or deleted because it’s required ...
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1answer
1k views

iPhone sends messages by itself after sim swapping

I have an iPhone 6 running iOS 10.3.1. I use two sim cards and when I swap them, I noticed that the balance gets lower, every single time. This looked fishy, so I contacted telecommunications company,...
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1answer
185 views

FaceTime continually drops and loses net connection

Comcast high-speed internet; up-to-date Apple devices. I'm never able to complete a conversation: FaceTime freezes, modem loses Internet connection. Every.Single.Time.
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3answers
3k views

How can I stop my mac from switching desktops when I receive a phone call

When my phone rings the phone call shows up on my mac, which is great except that it also switches my display from the full-screen application to the main desktop screen. Since the FaceTime popup is ...

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