Questions tagged [facetime]

the video conferencing software developed by Apple. Current clients are available for iOS and OSX.

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Video from Thunderbolt Display FaceTime camera stops working in Catalina

I've started noticing this since the pandemic started: I'll launch FaceTime or Zoom with my MacBook Pro 2018 in closed-clamshell mode, connected to my Thunderbolt Display, and there will be no video ...
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Where does FaceTime store its call history on macOS?

I did a Time Machine backup to an external hard drive and then did a clean install of macOS. How can I transfer my FaceTime call history from my external hard drive to my Mac? Ie, what location does ...
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MBP & iMac - FacetimeHD green light but black screen

My question: My Macbook Pro (2017) and iMac (2012) both seem to have a problem with the FacetimeHD camera: the green light turns on, but I get a black screen in all video apps like Zoom, Facetime and ...
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iPhone XS - FaceTime: Switch to mobile data network despite strong WiFi

When I do a video call with FaceTime the phone switches to mobile data network despite strong WiFi permanently. This makes absolutely no sense because the connection is much slower. Sure, I can ...
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How can I hide persistent Facetime audio call on macOS?

When I'm on a Facetime audio call, I'm not able to hide or minimize or move that persistent audio call banner. It covers important UI of may apps so I can't click on anything underneath it.
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Keep the camera activated while using other apps during a video conference

When I am in a videoconference with any app (I have tested with zoom, facetime, discord and skype), if I change to another app my friend stops seeing my camera. My issue is that I use the iPad to have ...
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How do I bypass a VPN for Continuity to Work?

When on a VPN (such as Private Internet Access) Continuity and Handoff stop working. Some VPN's such as PIA have a feature to exclude certain IP addresses, networks, or executables from the VPN. To ...
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FaceTime HD Camera (Built-in) detected on Camera hub, but no picture/video? `sudo Killall VDCAssistant`, restarting, avail nothing

I need your help. I've tried all of what this guy has posted in this link, Except that, I did a clean install with Sierra, High Sierra, then now Catalina and I updated it to V.10.15.5. I have tried ...
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No audio on FaceTime on iMac (OS 10.13.6)

I am not getting any sound on FaceTime. The picture is fine but audio is neither sent or received. How would I troubleshoot this on macOS 10.13.6?
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Can video input over thunderbolt connection be used for Facetime and Skype?

I have a HD camera. It outputs HDMI to a device (a Blackmagic Intensity Extreme) which then outputs the signal through a thunderbolt cable and into my iMac running Catalina. I can capture video from ...
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Dropped FaceTime calls

Every night between 9:50 and 10 pm, FaceTime drops my call. I can get it back within minutes, but even texting is slowed during that time. It doesn't matter who I'm talking to or which device I'm on, ...
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FaceTime & iMessage auth troubleshooting

I have created a separate user for my GF on my mac (macos Catalina 10.15.4) but I cannot log into FaceTime and iMessage. FaceTime shows "this account has no reachable addresses" error, but account is ...
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How to avoid iMessages services carrier charges after every restart?

Everytime I restart my iPhone, I have to verify/activate my iMessage services(both FaceTime and iMessages) and everytime I have to pay carrier charges. Edit: I selected the option to use Apple ID to ...
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Can I make FaceTime the default audio- and video-call app when other call apps are installed?

I installed Microsoft Teams on my iPhone because I need it for work. But now when I click a Favorite in the Phone app so I can call someone, the default in the list for making an audio call or a video ...
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can I make a facetime call while blocking my number

can we talk if someone calls me without identifying their number but I still accept the facetime call
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How do I make a FaceTime call in macOS for contacts marked, “Siri Found in Apps”?

I'd like to make a FaceTime call. To do this, I: Open FaceTime Type the name of my contact Select the contact from the dropdown under the section, "Siri Found in Apps" However, when I click either ...
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765 views

FaceTime Photos must be enabled on both devices to use this feature

When I'm on a FaceTime video call, there's a camera button. When I press the FaceTime camera button to take a photo, I get the message: FaceTime Photos must be enabled on both devices to use this ...
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Stop FaceTime from answering a call with Play/Pause button F8

When a call comes in via FaceTime on macOS Catalina the Pause/Play button ( generally f8 ) will answer the call. The problem is that if you are listening to music with something like Tidal and are ...
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88 views

Fear of FaceTime scam

I was dealing someone about a rental property. They said they would call me on FaceTime. I was suspicious but went ahead with it anyway. When they called they immediately hung up and then (regretfully)...
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iPhone 7 - No iphone or speakerphone available in list under “audio” button when I get calls

When I try calling people, they call me or when I use facetime I don't have anything listed (the button is grayed out) under the audio button. When I'm connected to my home wifi then my Apple TV is ...
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FaceTime Video Calls on multiple devices

I want to receive Facetime video calls on my MacBook Air and my iPhone at the same. They are on the same apple id and I have it set up on my phone to use multiple devices and I cannot get it to work. ...
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View FaceTime history farther back than most recent

I want the call logs for one specific person, but the list on the FaceTime app only shows the most recent call for each person. On an iPhone, I believe there is a way through the dialer, but how can I ...
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157 views

Facetime Calls on Mac: Audio/Video calling buttons greyed out

Topic pretty much sums it up. I have verified that I am properly set up to do cell calls over my Mac using these instructions. I've rebooted both devices a couple times now. Strangely, I can receive ...
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226 views

Camera not working on MacBook Air 2017 running Catalina 10.15.4

I have just had a problem today on a 2 year old MacBook Air (which is otherwise in perfect order), running Catalina 10.15.4. Basically, I couldn't get the inbuilt camera to switch on (tried Photo ...
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Changing settings on iPad Pro selfie camera? (2018 11 inch model)

Apparently the selfie camera (FaceTime HD) can operate in both 30 FPS and 60 FPS modes. I haven’t found a way to change it. Is there one?
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How to prevent FaceTime from muting/quietening system sound?

macOS Catalina 10.15.2 on my MacBook Pro Mid-2015, 15" with Retina display, I would like to stop FaceTime from making the sounds from other apps (normally music I am playing) quieter. I tried this ...
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253 views

FaceTime HD Camera not working on MacBook Pro 2016

I have a MacBook Pro 2016 (with Touch Bar), yesterday I installed Snap Camera (by Snapchat) and it worked while I was on a video call. Afterwards, when the call had ended the green camera light got ...
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Can't receive calls on my mac although signed in with the same apple ID in all devices

I noticed that I can not get phone calls from my iPhone (6S, iOS 13.3.1) on my Mac (OS Mojave, 10.14.6). After looked this issue up, I was referred to the setting menu on my iPhone under settings -> ...
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Can I choose a preferred (Siri / communications) device?

I have an iPhone, an iPad, an iMac, and a HomePod. When I say "Hey Siri", if all or some of the devices are close, they all try to answer. If I get a FaceTime call, they all ring. Is there a way to ...
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Show FaceTimeNotificationCenterService

I wonder how I can show FaceTimeNotificationCenterService again if I run the command killall -kill FaceTimeNotificationCenterServicebefore?
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FaceTime Contact Method Priority [duplicate]

How does FaceTime determine which contact method to use when FaceTiming with a contact? For example, if I have one contact on my iPhone. The contact has 2 email addresses, persona@icloud.com & ...
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FaceTime.app high 12-hour energy impact

In the Energy Monitor on my Macbook Pro 13-inch 2017 base model, it shows high Average Energy Impact (~75) for FaceTime. Since the number is the same (a ~0.5 difference) to to another app I was ...
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Issues Answering FaceTime calls with external monitor

When I connect an external monitor to my macbook pro the feature of automatic receiving calls from FaceTime stops working and I have to answer them manually on my iPhone and then send it to the Mac. ...
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Calls via Macbook Pro fail

A few days ago I upgraded to a 16" Macbook Pro, the i7 model. For the first day or so, calling was working fine. I could make and receive calls from my laptop as normal. Now, when I receive a call or ...
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How do I prevent ringing sound on my Macbook when receiving a call on my iPhone?

I know this question has been asked before, but none of the answers work for me. When I receive a call on my iPhone, my Macbook plays a ringing sound. Strangely, there is no notification that ...
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Can't answer phone call if connected with both ethernet and wifi

I have followed all the steps listed on: https://support.apple.com/en-us/HT209456 Works fine if I'm only connected to either ethernet OR wifi, if I have both connections active (even tho they are the ...
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611 views

Don't see the option to select my mobile number in 'Send & Receive' option of iMessage [iOS 13.3 iPhone 11]

I recently got a new iPhone 11 and have inserted the sim as part of the setup. Whenever I send text messages to a person, they see my email ID instead of my phone number. I went to Settings > ...
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808 views

How can I use FaceTime Audio with MacBook in clamshell / lid closed?

At my desk I use my 11" MacBook Air with the lid closed, an external monitor with no camera, and a headset with microphone. I have just updated to Mojave from Sierra, and can no longer use FaceTime ...
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FaceTime launches on my Macbook when I have incoming phone calls, even though I'm not logged into iCloud

I have an iPhone and a work Macbook. Despite not being logged into iCloud with FaceTime, whenever I get a call on my phone, FaceTime launches on my macbook. I've tried logging into FaceTime, ...
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152 views

Messages and FaceTime stuck with temporary number

I recently changed my provider and got a new phone number, temporarily, while my old provider transferred it. During that brief period of about 48 hours, my Apple Account, Messages and FaceTime picked ...
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How can a malicious video get into my FaceTime call?

Apple's recent update (10-Dec-2019) deals with fixing the following security issue: Impact: Processing malicious video via FaceTime may lead to arbitrary code execution If I call somebody via ...
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My MacBook is still ringing ever after I've answered the call on my iPhone

My MacBook is still ringing ever after I've answered the call on my iPhone. It is ringing as I am type this. How can I stop it. There is no window/icon to stop it
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make FaceTime louder [duplicate]

How do I make the FaceTime.app sound output louder on my MacBook? It's too quiet for me to hear what the people on the other end are saying. Way quieter relative to every other app I use (YouTube in ...
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Macbook frequently crashes during video chat. How can I debug this?

Frequently, and for no apparent reason, my Macbook Pro 15,1 with macOS 10.14.6 freezes, then hard-crashes during video chats (hangouts, slack, FaceTime). I have not seen this problem during regular ...
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How to make facetime volume off and normally watch video in Macbook?

I have a question about using my Mac. When I'm connected with others in FaceTime and I turn the FaceTime volume off, then I play a video, the volume is also off. I want the FaceTime volume off but ...
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Microphone doesn't work for face time

If I try to facetime L. on her iphone from my Mac Pro, I get a connection but no audio from my desktop to L. (I can hear L, but L can't hear me) If I try from my laptop, no problem. If I try to ...
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501 views

Logitech C920 - Follow my face support for OSX 10.14

I have had a Logitech C920 sitting on my shelf for over a year now and I just unpacked it to try it out. I thought I would try the Follow My Face feature out because I noticed it working on other ...
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FaceTime login error

I try to login with my Apple ID and password in FaceTime and I get the error "An error occurred during activation. Try again." I got this message always whenever I tried to log in over the past few ...
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555 views

Can I be reached on FaceTime on Mac using my non-iPhone phone number?

I have a Mac and an Android phone. I can use FaceTime and people can call me using my email address. I want people to be able to place calls with me using my phone number. So I've added my phone ...
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FaceTime activation

I just downloaded FaceTime. For some unknown reasons, it was activated 4 times, and I was billed 4 times for the activation SMS. Are there any ways to get money back? I don't have Apple store or ...

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