Questions tagged [diagnostic]

The tag has no usage guidance.

Filter by
Sorted by
Tagged with
1
vote
0answers
58 views

New Macbook Pro M1 very slow

I received a new Macbook Pro 14" M1 with macOS Monterey. The device is deployed via MDM and is integrated in our AD. Unfortunately, the device is very slow. Every click e.g. in System Preferences ...
1
vote
0answers
24 views

How to interpret FPS report in a spindump output?

In the end of spindump output produced by Activity Monitor one can find following section: ----FPS Report Legend:----- Raw Instantaneous FPS: 30FPS delimiter: '|' 10FPS delimiter: '+' ...
0
votes
1answer
18 views

Which files in Wi-Fi diagnostics do I look at to troubleshoot an association issue, and/or 4 way handshake?

I am troubleshooting some issues with my 5GHz SSID. The Wi-Fi module on my ISP modem crashes, knocking down all SSIDs, 2.4 and 5GHz. Both will reappear but devices cannot connect to the 5GHz, only 2.4....
0
votes
1answer
21 views

Utility to test/quantify/document intermittent network problems?

I’ve had recurring network problems for a while on my MacBook — I get very frequent dropped connections. This has happened on multiple wi-fi networks, and also when using my iPhone’s internet sharing (...
0
votes
0answers
34 views

How do I diagnose a slow Mac from command line? (OS X El Capitain)

I have a very old (I think circa 2009) Mac Mini, which effectively just acts as a NAS for our TimeMachine backups these days. It was working fine until about 2 days ago, when all of a sudden those ...
1
vote
1answer
2k views

How to find the current temperature of an iPhone's CPU?

There are extremely useful utilities like iStats for viewing the CPU temperature on a device running macOS. Is there a way to view the current CPU temperature of an iPhone? Note: the reason I want ...
0
votes
1answer
435 views

How do I run diagnostics on an iPad Pro 11 with nonfunctioning screen and touch?

I have an 1st generation iPad Pro 11 with a broken screen with no video image and unresponsive to touching. I would like to run some hardware diagnostics on it before committing to replacing the ...
2
votes
0answers
60 views

MacBook pro's trackpad and keyboard works in diagnosis mode only but nowhere else

I have MacBook Pro early 2015 model and using macOS Big Sur. My trackpad and keyboard suddenly stopped working after rebooting. Strangely, when I enter into diagnosis mode by holding down the 'D' key, ...
0
votes
1answer
26 views

"Create Diagnostics Report" not generating (or not generating in right location)?

For some reason opt + right click on wifi (top right of screen), then selecting "Create Diagnostics Report" doesn't generate said report. I see the following pop up (which I believe is ...
1
vote
0answers
63 views

Why is this Mac mini so slow?

To replace my mid-2011 iMac (12 GB RAM, 2.7 GHz i5, Radeon 512 MB), whose Radeon Graphics card is slowly passing away, I purchased a mid-2011 Mac mini (10 GB RAM, 2.5 i5, Radeon 256 MB) with same HD ...
3
votes
3answers
2k views

Can I know the technical specifications of a Mac mini without an OS?

I just bought a Mac mini 2011 to replace my iMac 2011 and want to make sure before I plug my Time Machine drive into it that the Mac mini's hard drive has the capacity I need. I tried restarting it ...
1
vote
1answer
64 views

2013 Macbook Air can't get past grey screen

We were camping, I was trying to pull up a movie and it froze. It was completely unresponsive, I didn't see the kernel panic message but I forced a restart by holding down the power button. On booting ...
2
votes
1answer
2k views

What exactly is meant by PPM002, PPM003, PPM004?

My Macbook Pro's Apple Diagnostics currently reports PPM002, PPM003 and PPM004 error codes, which are associated with the on-board memory. Apple's page on this topic is not illuminating. Is there a ...
0
votes
1answer
251 views

Wiped my keyboard with a damp cloth and now my macbook pro 2017 keyboard cannot type on the login screen

My macbook pro 2017 was working fine and I decided to wipe it with a damp cloth and now it wont work on the login screen. But I went to recovery mode terminal and all the keys work fine there. I must ...
3
votes
2answers
325 views

Keyboard shortcut flashes my display

If I press the keyboard shorcut Cmd-Opt-Shft-Ctrl-W from any app it seems to flash my entire display. I believe this started with Catalaina but I could be wrong. I thought at first it was Keyboard ...
0
votes
1answer
106 views

Mac Pro early 2008 doesn't boot anymore

I got a Mac Pro early 2008 2x 2.8 quad-core for 12 years now. A few weeks ago, it stopped booting after 5 seconds. I restarted it and it was ok. But the problem came more and more often the next days, ...
1
vote
0answers
79 views

Explanation two files for a kernel panic report?

For a monitoring tool, we are relaying on the reports generated on kernel-panic at "/Library/Logs/DiagnosticReports" In the past, kernel panics were reported as a file like: Kernel_2019-11-12-...
1
vote
0answers
165 views

Why has the MacOs Diagnostic Log shown an asterisk in an application path?

SuperDuper! crashed recently, and when looking at the report I found /Applications/Tools/*/SuperDuper!.app/Contents/MacOS/SuperDuper! The surprising part is the *, which I've never seen before. ...
0
votes
1answer
3k views

Macbook restarts when logging in

My Macbook Pro (Mid-2015, Mojave) restarts after I type my password to log in. The progress bar fills to about three-quarters before this happens. I have tried: Resetting PRAM Resetting SMC ...
5
votes
1answer
525 views

How to understand macOS wireless diagnostics?

I run wireless diagnostics: to see which channels are best for my WiFi. In log I see: # --- Wireless Environment 2.4 GHz Networks : 4 5 GHz Networks : 3 Current ...
4
votes
0answers
520 views

(AHT) Anatomy of the Apple Hardware Test error code

I have these error codes from a Apple Hardware Test. After some research I found this and this which enabled me to translate the most essential facts behind them. However, some questions still remain, ...
0
votes
1answer
585 views

Stress testing a hard drive with lots of random reads and writes

I would like to stress test a hard drive with a long series of random reads and writes for a specified length of time, but I'm not sure how I can do it on macOS. I'm specifically interested in random ...
1
vote
1answer
1k views

How to fix memory corruption on 2011 MacBook Air?

I got a 2011 MacBook Air 13”, the device was slowly dying. Now it only boots intermittently and crashes/freezes within 15 seconds of boot up. Many times it does not boot at all - just black screen and ...
2
votes
1answer
31 views

macbook pro 8,3 crashes

I have been having sporadic crashes for 2 weeks now; mouse simply disappears from screen while surfing the net and everything locks up; BUT, the restart causes the big problem: I get the pink screen ...
2
votes
1answer
6k views

Mac Pro 3,1 Boot fail diagnosis

I have an old Mac Pro 2008 3,1 which after running pretty much 24/7 for 10 years was left switched off for a two-week holiday. Now when powered up, the PSU & GPU fans spin up, but nothing else ...
2
votes
0answers
91 views

Wifi ack failure and retry count

How can I get WiFi ack failure count, retry count and multiple retry count for on Mac ?
4
votes
1answer
2k views

Where Exactly are Apple Diagnostics Results Stored on Disk

I know that on macOS you can access the last run Apple Diagnostics test in System Information, as seen in the image below. You can also access reference codes in the Terminal using system_profiler ...
0
votes
1answer
138 views

why apple hardware test doesn't see my network?

I would like to check if the new installed ram can have generated a kernel panic with AHT (Apple Hardware Test). Restarting by pressing the D key the dropdown appears for the selection of the network ...
3
votes
1answer
3k views

ASD OS v ASD EFI?

I’ve downloaded the Apple System Diagnostics disk image and when I mount it I see another two disk images. One is ASD OS 3S150 and the other is ASD EFI 3S150. What’s the difference between the OS and ...
6
votes
1answer
19k views

Good application for detecting state (health) of SSD disk?

On my MacBook, I want to see the health status of my SSD. How can I do this? Which app to use?
1
vote
1answer
224 views

How to trigger spinning wheel diagnostics report

I'm working on application that consume significant CPU time and memory under heavy load. my setup configuration is fusion VM that runs macOS Sierra 10.12.6. At some stage I get spinning wheel and ...
3
votes
1answer
1k views

How to diagnose the SMC?

This article from the Apple Knowledge Base: Reset the System Management Controller (SMC) on your Mac describes very well which kinds of events are symptoms which might be related to an SMC in need of ...
1
vote
1answer
87 views

Apple Store Diagnostics say my hard drive failed but my computer works fine - Should I replace it?

I had my MacBook Pro 17", late 2011, in for a replacement of the motherboard. The technician in the Apple Store told me that their diagnostics said that not only my mainboard had failed, but also both ...
3
votes
0answers
72 views

Is there available software for MacOS to test iPad functions through USB or other interface?

Is there any software for checking hardware in iOS? mentions a few things for iPhone, some of which may work on iPad. But I can't get them, because the iPad has no internet. With WiFi enabled, it ...
0
votes
1answer
48 views

Folder with sign question (no issues in hardware) - help

I got a macbook pro 13inchs (2011), Yosemite. One week ago a folder with a sign question appeared in the first screen and that's where all my problems started. I follow some links in order to ...
4
votes
1answer
760 views

Stop El Capitan from asking to report to Apple every time I force quit an application

Every time I force quit an application from Activity Monitor, I get a pop-up saying "You have forced to quit. Click Report to see from detailed information and sent a report to Apple.". It gives me ...
0
votes
1answer
59 views

Does a Diagnostics & Usage entry imply an app was installed?

If an app has an entry in Diagnostics & Usage on a particular day, does that imply that it was installed on that day?
0
votes
1answer
1k views

How to diagnose a frozen Mac

When I woke my MacBook this morning, it was frozen. The screen came on, but it didn't respond to keyboard, touchpad. I forced a shut down by holding the power button. Is there a log file or set of ...
2
votes
3answers
24k views

Does the presence of Diagnostic Data mean someone unauthorized is checking my phone?

What does Settings > Privacy > Diagnostic & Usage Data mean? I think there is a chance that I am being watched.
0
votes
1answer
3k views

Found in diagnostics on an iPhone 6s Plus. Any idea what it means?

{ "is_simulated":true, "app_name":"Google Maps", "timestamp":"2016-06-10 17:10:20.20 -0500", "app_version":"4.18.0", "slice_uuid":"5fc56151-7941-332f-afaa-3b7fd611e204", "...
3
votes
0answers
8k views

How to interpret Diagnostics and Data?

I am trying to understand what all this means. This is one of the many different files in Settings > Privacy > Diagnostics & Usage > Diagnostic & Usage Data that I have found on my ...
0
votes
1answer
1k views

How to bring a dead MacBook Pro back to life

I have inherited a Mid/Late 2007 MacBook Pro from a colleague (A1226) but it doesn't work. It won't start up at all. No boot, not even the SuperDrive sound. I've tried resetting the SMC but it didn't ...
5
votes
1answer
1k views

Tracking down hard shutdown cause—software? hardware? overheat?

I'm running Mac OS X 10.7.4 on a 15-inch, early 2011 MacBook Pro. I've had the Mac crash a few times in the last couple months, all attributable to letting it discharge (careless me!) except for the ...
39
votes
1answer
35k views

OS X El-Capitan - /cores directory taking up a lot of space?

Im using a program called Daisy Disk to see what is taking up space in my Mac and I find that the /cores directory is taking up 77gb. Is that a problem? Can I get rid of it to regain the space?
0
votes
1answer
55 views

MBP SSD impending failure

Configuration: Late 2014 MBPr - Loaded (1TB SSD, etc.) Mavericks Bootcamp with Win7 Paragon NTFS driver I think my SSD may be failing. Recently, some files have started to go missing. Specifically, ...
0
votes
0answers
86 views

Diagnosing why a mac needs safe mode to boot

"Fresh" install of snow leopard 10.6 needs safe mode to boot. It's a 2006 24" iMac and I can't upgrade the software to lion since it's not availiable on app store (I don't really want to shell out any ...
2
votes
1answer
463 views

How to diagnose a crash from system logs?

I know you can get to the system logs from the Console and/or from the command line. That said, I don't know how to read them very well. How can I tell which events are related to a crash and which ...
26
votes
1answer
33k views

How do I tell if a device is doing USB 3.0 and not downgraded to USB 2.0 for some reason?

For example, if I plug a USB 3.0 device and find that the I/O performance is rather slow, how do I check whether it's because the device is actually doing USB 2.0 (even though I'm using a USB 3.0 ...
2
votes
0answers
1k views

Why is this AirPort+TimeCapsule disappearing from the network?

All was well for months, then suddenly Time Machine reported it hadn't backed up for 20 days because the disk was unavailable. When I cycle the power the Time Capsule is green in AirPort Utility, for ...
1
vote
0answers
88 views

How to analyse an iOS 8.2 Messages misbehaviour?

Bug description In iOS 8.2 I just discovered a misbehaviour of Messages application within the function to delete SMS. When a given discussion is opened, I want to select and delete a set of SMS. To ...