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Questions tagged [applecare]

The support arm of Apple, Inc is called AppleCare and the people that work in support, the websites, the genius bar and of course the product sold as Apple Care Protection Plan that all fit under this umbrella tag

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Macbook Pro (2021) with Apple Care and multiple repair reasons. How does the repair work?

I have a Macbook Pro 16" from 2021 with Apple Care Plus. A few weeks ago, (sticky) liquid spilled over the keyboard. All keys still work, but some get stuck when typing. The battery only has 83% ...
Ulli's user avatar
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38 views

The Apple ID does not match the one associated with the order

I completed an EDU order for a new Mac this morning. The order doesn’t show in my AppleID, but I got the confirmation email from Apple to the email address provided during the order (paid with ...
NotationMaster's user avatar
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1 answer
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Will AppleCare+ repair a device not originally purchased by me?

I purchased an iPhone SE 3rd generation on Back Market, an online store for second-hand electronics. The device comes with a valid AppleCare+ warranty. Can I use it to repair this device at an Apple ...
nalzok's user avatar
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0 answers
188 views

iPad restrictions in the UAE

I'm looking at buying a new iPad (M1 Air version) and I have two options: either from the UAE or one that's imported from the US. The one on the UAE is actually cheaper (special circumstances) and I ...
swineone's user avatar
  • 2,361
2 votes
1 answer
342 views

Why does it say "(x) days left to add coverage"?

Whilst looking at my "support" tab in About My Mac, it says I have "23 days left to add coverage". What does this mean? Will I be unable to add coverage if it gets past those 23 ...
Peter Nielsen's user avatar
5 votes
1 answer
2k views

Is it normally for Apple employees to ask to log out of iCloud (and disable find my) for repairs?

My MacBook needed repairs and the employee asked to log out of iCloud. I did and when I got my laptop repaired and back, I now have two MacBooks registered on my account in the Apple Store. They ...
user12's user avatar
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2 votes
1 answer
72 views

Where can I find Apple authorized DIY repair manuals?

Apple did not release repair manuals to people without formal training in the past. I hear this has changed. Where can I find the Apple authorized repair manuals for DIY repairs?
bmike's user avatar
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Will Macbook air M1 get international warranty coverage?

If I buy a Macbook air M1 in India and along with that, also purchase the AppleCare+ 3 year protection plan, will it be eligible for repairs and servicing in Europe, US and UK? I think the only ...
applebee's user avatar
2 votes
1 answer
1k views

How long is AppleCare+ "Paid in Full" for a 16" MacBook Pro in November 2021

I'm about to buy AppleCare+. Apple lists 2 options Annual ($149 per year) Paid in Full ($399) I can't find anywhere where it list how long "Paid in Full" coverage lasts. It's not under &...
gman's user avatar
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1 answer
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Who repairs a two week MacBook Air cracked screen without Apple Care+?

I opened the lid yesterday morning and the screen was unresponsive (black) and cracked on one corner (4cm). Apple says that the only alternative is to contract Apple Care+ (300€) and they will cover ...
biotech's user avatar
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1 vote
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What happens if your iPhone becomes damaged while preparing for AppleCare+ Repair?

I recently cracked my iPhone XS's back camera. Since it is under AppleCare+ until early October, I paid $99 for an Express Replacement which requires that I mail the broken phone to them. ...
mrkelp's user avatar
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3 votes
2 answers
4k views

iMac shut down due to power outage; started working after a few hours

I am using an iMac which got shutdown due to sudden power cut. Once the power came back it wasn't starting up. However, when I tried again after few hours it started. Can anyone please tell me what ...
Shailesh Yadav's user avatar
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1 answer
64 views

Apple Coverage theft and loss

I am planning to buy iPhone 11 Pro in US and move to India. If I buy the iPhone and add AppleCare+ with theft and loss coverage, would I be covered in India?
Asiya's user avatar
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1 vote
2 answers
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How can I get unblocked from Apple CheckCoverage?

Apple has a website that allows you to check warranty coverage/AppleCare status by entering the serial number of an Apple device. I was recently updating inventory records at the office where I work, ...
Nic's user avatar
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US marketed iPad Pro warranty in India

If I buy an iPad Pro in the US does it have a 1 year Apple warranty in India?
Malyadhri Reddy's user avatar
3 votes
1 answer
1k views

Can we purchase AppleCare in India for MacBook Air purchased from USA?

I am from India, and I have come to US for work. Today I am going to purchase a MacBook Air 256GB 13" with Retina display. Due to budget restrictions, I will not be able to purchase AppleCare along ...
chesslad's user avatar
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1 answer
11k views

AppleCare - Can I Cancel The Monthly Plan After Doing a Repair?

If I get AppleCare today and pay $7.99 a month for coverage on my iPhone and then do a screen replacement next month, would I then be able to cancel the monthly subscription the month afterwards? I ...
Lloyd Banks's user avatar
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1 answer
191 views

iPhone SE bought on eBay no longer working

I bought an unlocked iPhone SE on eBay Germany six months ago with no Apple guarantee but a 2 year Apple Agent guarantee. Here's what the offer said: No Apple Garantie. 2 Jahr garantie vom Apple-...
Debra Grayson's user avatar
5 votes
2 answers
364 views

How to leave product feedback on macOS? [duplicate]

I love how Microsoft products have built-in customer feedback (click the smiley face) and wish I could do the same with Apple products, especially macOS. What is the fastest way to provide feedback ...
Crowder's user avatar
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When will my Mac (13inch MacBook Pro Mid 2013) become a un serviceable product in California?

When will products purchased in California become un-serviceable? This question answers the question in places for most cases. According to their warranty Products purchased in the state of ...
William's user avatar
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2 votes
1 answer
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Transfer student Apple Care to another user

I was wondering, if I purchased Apple Care as a student can I transfer it to someone else when I sell the device(s)? I've found a similar question on here but it didn't address specifically Apple Care ...
Neil Nand's user avatar
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1 answer
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Apples use of Lightning connector in MFi Program

I am thinking of an accessory as below: Let's assume accessory has battery in it to do certain function, now to charge the battery can we use same iPhone charger lightning port and draw the power ...
Viral Embedded's user avatar
1 vote
2 answers
50 views

AppleCare ended any value in keeping agreement #

So AppleCare ended on my device like 1 year ago. Is there any value in keeping the agreement numbers or terms of service? I printed them out but they seem completely useless now.
William's user avatar
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1 vote
3 answers
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I got my iPhone back from service with a sticker on "WMI Fail" or "VMI Fail". What is "WMI"/"VMI"?

I just got my iPhone back from service with a sticker on "WMI Fail". What is "WMI"? Googling doesn't return any sensible Apple related explanation, neither does asking @AppleSupport on Twitter (they ...
d-b's user avatar
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1 vote
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How can I get my Fusion Drive switched out for an SSD in my iMac while retaining my Apple care warranty?

Title says it all. Starting to regret the Fusion Drive. But don’t want to lose my warranties. Location: West Sussex, Chichester UK.
AlexDoe's user avatar
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5 votes
1 answer
1k views

How do I distinguish between identical phones that can't turn on?

I have 2 identical looking iPhone 7s which are I am not sure came with which sim tray, and that won't turn on. How do I distinguish between them to determine which one is covered under Apple care? I ...
William's user avatar
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1 vote
1 answer
36 views

Folder missing icon

When ever I turn on Mac every day at first I see this folder missing icon then I go to safe mode then I restart it works normal. When I turn on Mac again on next day I get this again and I have to ...
user8550706's user avatar
4 votes
1 answer
5k views

Does Apple Care+ provide International Warranty on iPhones?

If I buy an iPhone 8 from USA with AppleCare+ warranty plan, then would the warranty hold in India?
Dhruv Mullick's user avatar
0 votes
2 answers
259 views

iPhone 6s restarts - apple offers a "new one" (refurbished) as exchange solution

After having my iPhone 6s locked for 2-3 hours, sporadically (once per week) it presents the following problem: No response to home button After pressing 1-2 times for 2-3 seconds the unlock button ...
Spyros's user avatar
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0 votes
2 answers
783 views

Applecare Validity for Macbook in Turkey

I am getting conflicting answers (even from the Apple itself) about the validity of the applecare plan for Macbook Pro (purchased from US) in Turkey. I know that there are Apple stores in Istanbul and ...
YSMN's user avatar
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2 votes
3 answers
4k views

Using AppleCare before it runs out

I have a first generation Apple Watch Sport with some minor cosmetic imperfections and scratches after two years of use, with Apple Care+. The support runs out soon, and I was wondering what use it ...
Woodman's user avatar
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1 vote
1 answer
23k views

Can I buy American AppleCare+ and use it in Europe?

I recently bought an Apple Watch Series 2 in Germany. I now want to buy AppleCare+. When I go to this site and get to the "Purchase" page, United States is chosen by default and the price is $50. If I ...
Dmytro Shevchenko's user avatar
3 votes
2 answers
3k views

MacBook Pro Serial Number Not Available

Today, I opened up an application to see check how my battery is going along, health, etc. It said that my Mac had an unknown manufacture date and no serial. I opened up About This Mac, and saw that ...
user avatar
1 vote
1 answer
63 views

Ipad Mini 2 Warranty for Damage

I bought my daughter her ipad for Christmas (7 months ago) and she dropped it the other day cracking the screen; you can actually see inside of it at the top. Does this come with a manufacture ...
allie's user avatar
  • 11
3 votes
1 answer
3k views

I dropped my iPhone 5c and it cracked; now the screen is changing colors

Can I just get a new screen and is it not covered under AppleCare?
LayLay Johnson's user avatar
3 votes
2 answers
921 views

How to become Apple iOS certified technician? is ACMT enough?

I cant find if ACMT (Apple Certified Mac Technician) cover also iOS devices, I work in big company full of iPhones and we send to repair at least 10 iPhones every month so it will be better to repair ...
Martin Darjanin's user avatar
4 votes
1 answer
1k views

Will Apple Store employees activate my new iPhone?

I bought a SIM FREE( Unlocked) iPhone 6s from the Apple Store in Glendale the other day. The reason I used more money to get the SIM free one is because I'm here in L.A for a little vacation, but I ...
Camila's user avatar
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55 votes
4 answers
17k views

Can I trust Apple support and share my password?

I have problem with iCloud backup on my iPhone. After several calls to the Russian department of Apple support they suggest me to change my AppleID password temporarily to an test password proposed by ...
Oleg Bizin's user avatar
0 votes
2 answers
161 views

My charger has stopped working. I have AppleCare. How do I go about getting a new charger?

My MacBook Pro mid-2015 charger mysteriously* stopped working today. I have AppleCare but I live in Ireland and there are no Apple Stores here. Can I go into an Apple authorised reseller and get a ...
irl_irl's user avatar
  • 113
5 votes
2 answers
29k views

Does AppleCare warranty follow the device or the user?

I've bought a used MacBook Air and according to the serial I've noticed that the previous owner has linked an AppleCare plan to it, up to 2017. Does the warranty follow the device or the user? Better ...
Laurent's user avatar
  • 183
3 votes
4 answers
64k views

Will Apple replace my broken Lightning cable for free?

I have an iPhone 6 and bought AppleCare for it. The Lightning cable that came with it is starting to split (see the picture). It still charges fine, to the best of my knowledge, but is it eligible for ...
user24601's user avatar
  • 6,262
2 votes
3 answers
4k views

Costs of canceling repair?

After cracking my iPhone, I contacted apple support, started a service request, and filled out the ""Send in for Service" option. However, I am now trying to cancel (which apparently is done by simply ...
WhyIsItReal's user avatar
0 votes
1 answer
286 views

Apple Developer Account enrollment language

I'm trying to get enrolled to apple developer program so i can publish my apps on the app store, currently i live in Turkey so whenever i open the enrollment page to pay 100 USD the website redirects ...
Fadi Obaji's user avatar
4 votes
1 answer
232 views

When should I try to get ACMT certified?

A friend and I went to a local Apple Authorized Service Provider the other day to ask if he had any advice about getting a job, and he suggested studying and getting tested for ACMT (Apple Certified ...
user24601's user avatar
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1 vote
2 answers
28k views

Do Apple stores refuse to repair your iPhone if not purchased directly from Apple?

I am planning to buy an iPhone 6 from an online store. But I have been told that if I buy from anywhere except the Apple store, I won't be able to enjoy the benefits of the warranty and guarantee. Is ...
user128620's user avatar
3 votes
1 answer
3k views

How does AppleCare Protection work overseas? (MacBook Pro 13 inch)

If I buy an apple laptop overseas can I get the apple protection back in UK? If I buy the laptop and Apple protection abroad, if something has gone wrong will it be protected when I am back in UK.
user125367's user avatar
1 vote
2 answers
2k views

Apple recognized repair service asking for password?

I took my MacBook Pro to an Apple recognized provider for repair, and as part of the repair setup they asked for my account password... Is that a regular routine?
ALTN's user avatar
  • 115
0 votes
1 answer
482 views

IPad Battery replacement criteria under warranty, no applecare

does the complimentary one year warranty cover replacement of batteries that go below 50% of original capacity? What is 50%...? Like how fast does it have to drain? Is there a way to measure without ...
Pinks's user avatar
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1 vote
1 answer
610 views

Waranty and Apple Care plan after exchange of SSD?

I might have to bring my Early 2013 MacBook Pro Retina in for service as the screen shows some strange smudging (I just post it here as it looks quite strange...). But I replaced the internal SSD ...
Rainer's user avatar
  • 1,706
0 votes
1 answer
274 views

Mac Book Pro - Logic board stopped working

I Had purchased Mac Book Pro before around 14 month from one of the apple store. It just blinking and doesn't start. As per customer service they ask to replace logic board and It costs almost around $...
Niks's user avatar
  • 101