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Questions tagged [applecare]

The support arm of Apple, Inc is called AppleCare and the people that work in support, the websites, the genius bar and of course the product sold as Apple Care Protection Plan that all fit under this umbrella tag

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26 views

AppleCare - Can I Cancel The Monthly Plan After Doing a Repair?

If I get AppleCare today and pay $7.99 a month for coverage on my iPhone and then do a screen replacement next month, would I then be able to cancel the monthly subscription the month afterwards? I ...
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1answer
25 views

iPhone SE bought on eBay no longer working

I bought an unlocked iPhone SE on eBay Germany six months ago with no Apple guarantee but a 2 year Apple Agent guarantee. Here's what the offer said: No Apple Garantie. 2 Jahr garantie vom Apple-...
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2answers
330 views

How to leave product feedback on macOS? [duplicate]

I love how Microsoft products have built-in customer feedback (click the smiley face) and wish I could do the same with Apple products, especially macOS. What is the fastest way to provide feedback ...
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10 views

How can I enroll a Mac with AppleCare without being logged in?

Since a while ago, when I want to register a Mac with AppleCare, I need to be logged into my iCloud account on the machine. As I'm managing a quite a few machines in our company, this is a somewhat ...
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1answer
42 views

When will my Mac (13inch MacBook Pro Mid 2013) become a un serviceable product in California?

When will products purchased in California become un-serviceable? This question answers the question in places for most cases. According to their warranty Products purchased in the state of ...
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1answer
64 views

Transfer student Apple Care to another user

I was wondering, if I purchased Apple Care as a student can I transfer it to someone else when I sell the device(s)? I've found a similar question on here but it didn't address specifically Apple Care ...
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0answers
64 views

Is it possible to purchase Apple Care after the screen is cracked, within 30 days of purchase in a foreign country?

I purchased my iPhone X in Japan, and I'm now in China. While staying in China, I dropped my iPhone X and the screen is cracked. Now I want to purchase Apple Care, if it is possible, to get the ...
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1answer
42 views

Apples use of Lightning connector in MFi Program

I am thinking of an accessory as below: Let's assume accessory has battery in it to do certain function, now to charge the battery can we use same iPhone charger lightning port and draw the power ...
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2answers
41 views

AppleCare ended any value in keeping agreement #

So AppleCare ended on my device like 1 year ago. Is there any value in keeping the agreement numbers or terms of service? I printed them out but they seem completely useless now.
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3answers
69 views

I got my iPhone back from service with a sticker on “WMI Fail” or “VMI Fail”. What is “WMI”/“VMI”?

I just got my iPhone back from service with a sticker on "WMI Fail". What is "WMI"? Googling doesn't return any sensible Apple related explanation, neither does asking @AppleSupport on Twitter (they ...
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0answers
63 views

How can I get my Fusion Drive switched out for an SSD in my iMac while retaining my Apple care warranty?

Title says it all. Starting to regret the Fusion Drive. But don’t want to lose my warranties. Location: West Sussex, Chichester UK.
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1answer
1k views

How do I distinguish between identical phones that can't turn on?

I have 2 identical looking iPhone 7s which are I am not sure came with which sim tray, and that won't turn on. How do I distinguish between them to determine which one is covered under Apple care? I ...
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1answer
28 views

Folder missing icon

When ever I turn on Mac every day at first I see this folder missing icon then I go to safe mode then I restart it works normal. When I turn on Mac again on next day I get this again and I have to ...
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1answer
3k views

Does Apple Care+ provide International Warranty on iPhones?

If I buy an iPhone 8 from USA with AppleCare+ warranty plan, then would the warranty hold in India?
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2answers
204 views

iPhone 6s restarts - apple offers a “new one” (refurbished) as exchange solution

After having my iPhone 6s locked for 2-3 hours, sporadically (once per week) it presents the following problem: No response to home button After pressing 1-2 times for 2-3 seconds the unlock button ...
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2answers
164 views

Applecare Validity for Macbook in Turkey

I am getting conflicting answers (even from the Apple itself) about the validity of the applecare plan for Macbook Pro (purchased from US) in Turkey. I know that there are Apple stores in Istanbul and ...
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3answers
1k views

Using AppleCare before it runs out

I have a first generation Apple Watch Sport with some minor cosmetic imperfections and scratches after two years of use, with Apple Care+. The support runs out soon, and I was wondering what use it ...
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1answer
8k views

Can I buy American AppleCare+ and use it in Europe?

I recently bought an Apple Watch Series 2 in Germany. I now want to buy AppleCare+. When I go to this site and get to the "Purchase" page, United States is chosen by default and the price is $50. If I ...
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2answers
1k views

MacBook Pro Serial Number Not Available

Today, I opened up an application to see check how my battery is going along, health, etc. It said that my Mac had an unknown manufacture date and no serial. I opened up About This Mac, and saw that ...
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1answer
39 views

Ipad Mini 2 Warranty for Damage

I bought my daughter her ipad for Christmas (7 months ago) and she dropped it the other day cracking the screen; you can actually see inside of it at the top. Does this come with a manufacture ...
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1answer
2k views

I dropped my iPhone 5c and it cracked; now the screen is changing colors

Can I just get a new screen and is it not covered under AppleCare?
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2answers
805 views

How to become Apple iOS certified technician? is ACMT enough?

I cant find if ACMT (Apple Certified Mac Technician) cover also iOS devices, I work in big company full of iPhones and we send to repair at least 10 iPhones every month so it will be better to repair ...
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1answer
933 views

Will Apple Store employees activate my new iPhone?

I bought a SIM FREE( Unlocked) iPhone 6s from the Apple Store in Glendale the other day. The reason I used more money to get the SIM free one is because I'm here in L.A for a little vacation, but I ...
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3answers
12k views

Can I trust Apple support and share my password?

I have problem with iCloud backup on my iPhone. After several calls to the Russian department of Apple support they suggest me to change my AppleID password temporarily to an test password proposed by ...
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2answers
144 views

My charger has stopped working. I have AppleCare. How do I go about getting a new charger?

My MacBook Pro mid-2015 charger mysteriously* stopped working today. I have AppleCare but I live in Ireland and there are no Apple Stores here. Can I go into an Apple authorised reseller and get a ...
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2answers
2k views

Does AppleCare warranty follow the device or the user?

I've bought a used MacBook Air and according to the serial I've noticed that the previous owner has linked an AppleCare plan to it, up to 2017. Does the warranty follow the device or the user? Better ...
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4answers
39k views

Will Apple replace my broken Lightning cable for free?

I have an iPhone 6 and bought AppleCare for it. The Lightning cable that came with it is starting to split (see the picture). It still charges fine, to the best of my knowledge, but is it eligible for ...
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3answers
1k views

Costs of canceling repair?

After cracking my iPhone, I contacted apple support, started a service request, and filled out the ""Send in for Service" option. However, I am now trying to cancel (which apparently is done by simply ...
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1answer
157 views

Apple Developer Account enrollment language

I'm trying to get enrolled to apple developer program so i can publish my apps on the app store, currently i live in Turkey so whenever i open the enrollment page to pay 100 USD the website redirects ...
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1answer
199 views

When should I try to get ACMT certified?

A friend and I went to a local Apple Authorized Service Provider the other day to ask if he had any advice about getting a job, and he suggested studying and getting tested for ACMT (Apple Certified ...
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2answers
21k views

Do Apple stores refuse to repair your iPhone if not purchased directly from Apple?

I am planning to buy an iPhone 6 from an online store. But I have been told that if I buy from anywhere except the Apple store, I won't be able to enjoy the benefits of the warranty and guarantee. Is ...
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1answer
3k views

How does AppleCare Protection work overseas? (MacBook Pro 13 inch)

If I buy an apple laptop overseas can I get the apple protection back in UK? If I buy the laptop and Apple protection abroad, if something has gone wrong will it be protected when I am back in UK.
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2answers
2k views

Apple recognized repair service asking for password?

I took my MacBook Pro to an Apple recognized provider for repair, and as part of the repair setup they asked for my account password... Is that a regular routine?
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0answers
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What does the repair through Apple of the standby button of an iPhone 4S cost?

As the title states. Has anyone done such a repair by Apple? I asked Apple Care but they couldn't tell me a price. I don't have guarantee anymore.
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1answer
340 views

IPad Battery replacement criteria under warranty, no applecare

does the complimentary one year warranty cover replacement of batteries that go below 50% of original capacity? What is 50%...? Like how fast does it have to drain? Is there a way to measure without ...
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1answer
554 views

Waranty and Apple Care plan after exchange of SSD?

I might have to bring my Early 2013 MacBook Pro Retina in for service as the screen shows some strange smudging (I just post it here as it looks quite strange...). But I replaced the internal SSD ...
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1answer
259 views

Mac Book Pro - Logic board stopped working

I Had purchased Mac Book Pro before around 14 month from one of the apple store. It just blinking and doesn't start. As per customer service they ask to replace logic board and It costs almost around $...
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1answer
1k views

Can you buy Apple Care from eBay after purchase iPhone?

I see advertisements on eBay selling Apple Care for half the price. I bought my iPhone 6 a week ago. Can I still buy discounted Apple Care from eBay?
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0answers
333 views

Can't login to Apple Support Communities

It seems I am unable to login to Apple Support Communities with my Apple ID. After login, I keep being directed to the following page: https://discussions.apple.com/backsoon/error.html Anyone else ...
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1answer
3k views

Is there a iPod touch 1st gen recall program by Apple?

I have a iPod touch 1st generation and was about to sell but somebody said to me to get in touch with Apple because apparently they are recalling them and I could get a iPod touch 5th gen? Is this ...
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2answers
2k views

Apple Knowledgebase pages often blank

This seems to be rather hit & miss, but often a link posted on SE leading to support.apple.com/kb/[reference code] seems to just give a blank page, as though it neither loads nor times out. ...
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1answer
2k views

Dislocated metal plate in Thunderbolt port

This morning my external monitor refused to turn on. After examination I found my second thunderbolt port damaged. A small metal plate/contact on the top of the port had been dislocated, bent out of ...
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1answer
2k views

My battery died toward the end of Yosemite installation. Now login screen freezes

My Yosemite installation was at "less than a minute remaining" for about 5 mins. Then my battery died. When I charged and turned on the power, I got to the Yosemite login screen. When I log in, the ...
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1answer
5k views

How do I find a specific bug on Apple's Bug Reporter?

Apple's Bug Reporter site sometimes provides numbers of related or duplicate bugs, but I see no way to locate the referred-to bug, and the search feature only searches bugs that I've submitted. How ...
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2answers
608 views

Apple Care email + payment request

Just got this email. Did not open the link (since the price looked ridiculous). The link would lead to a look a like the Apple Log In window. What is up with that? someone trying to collect Apple ...
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1answer
510 views

Bent my iPhone 6 Plus, what can i do about this? It was purchased second hand

What are some options if I bent my iPhone 6 Plus? I purchased my phone from craigslist so I don't have a receipt. Will Apple even take it back?
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1answer
1k views

Going in for an apple repair, do I need to remove my second hard drive for the superdrive?

The right fan on my mac stopped working, I have scheduled an appointment at the mac store genius bar (its still in warranty). I have installed a second hard drive in place of the super drive, and ...
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3answers
7k views

I have a mid-2012 MacBook Air, and the Service Battery alert is showing

My 13" Macbook Air recently started showing the "service battery" alert. It's the mid-2012 model, and is still under Apple Care. The alert seems to appear mainly when I'm running off the battery. Is ...
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1answer
27 views

iPhone 5 no phone services

I am unable to dial out receive calls or text messages. How can I fix the problem? I've tried shutting it down waiting awhile then turning it back on and the phone still shows "searching".
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267 views

Buying AppleCare for a macbook from a country where it is not officially supported

A number of sources confirm that AppleCare can be bought any time during warranty and even in a different country. In my country (South Africa) apple care is not officially supported, the resellers ...