Questions tagged [apple-store]

The stores operated by Apple Retail as well as the online, and custom stores for education, business and/or enterprise.

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18
votes
7answers
362k views

Battery diagnostic tool at Apple Genius Bars

I have a one-year old iPhone 5 and it's battery performance has dramatically decreased over the last few months. As I could use my iPhone for over 24 hours a year ago, the lifespan has halved by now. ...
17
votes
7answers
19k views

What are the advantages of buying a Mac at an Apple Store?

I'm trying to determine if it's better to purchase a Mac from an Apple Store or from a separate retailer. Beyond the hands on and focused purchase experience are there long term advantages derived ...
11
votes
2answers
837 views

iPad buyer's regret

If someone is amazed by the new iPad that Apple announced today, but recently bought an iPad 2 from an Apple Store, is it too late? Could that person return the previous iPad purchase in order to be ...
10
votes
3answers
26k views

Which MacBook doesn't have any fans?

I'm looking to buy a MacBook Pro (13"), but I want it to be as quiet as possible. So, which MacBook Pro doesn't have fan? Only the Gen-5 Broadwell CPU?
8
votes
6answers
12k views

Is Apple education pricing only for university, not HS, students?

I'm not in university, but I am in high school. Is this enough to qualify for the educational discounts that Apple offers?
8
votes
3answers
16k views

How do I backup and restore my IPA app backups in iTunes 12.7?

Today, Apple released iTunes 12.7. Surprisingly for a point-release this version removes the iOS App Store and iOS app management features: https://www.macrumors.com/2017/09/12/apple-itunes-12-7-no-...
7
votes
1answer
519 views

Do Apple Geniuses check if computers are “lost” with iCloud's Find My Mac before performing firmware password resets?

Firmware password protection1 is nice, but would the Genius Bar actually mind my "lost" status noted online if my computer ends up in a store to reset the firmware password (which is the easiest ...
6
votes
3answers
4k views

When and how I will be paid in iTunes Connect Developer account?

For some months, I have on my account almost 16$, but I am not paid yet. What should I do to receive those money from Apple? What is the payment schedule? How do I get paid by Apple for App sales?
6
votes
2answers
2k views

Do refurbished Macs come in the standard boxes when ordered from the online store

Do refurbished Macs come in the standard boxes when ordered from the online store?
4
votes
2answers
13k views

The iTunes Connect review process for submitted apps is not simple and linear

I have two apps in queue for review by Apple. I had uploaded two app recently. App 1 >> New App uploaded on 5-Jun-14 App 2 >> Update for app uploaded on 4-Jun-14 (one day before of App ...
4
votes
4answers
23k views

Is it still possible to purchase a license for Mac OS X 10.6 Snow Leopard Server from Apple?

Mac OS X Server 10.6 Snow Leopard Server is no longer for sale at the Apple Store website. Mac OS X Server software licenses were sold as a separate full operating system from Apple until 10.7 Lion, ...
4
votes
2answers
1k views

Educational discount at Apple Retail Stores?

Is it possible to get educationally-priced hardware by visiting any given physical Apple Store, or is that only achievable online or at college stores?
4
votes
1answer
3k views

throughout repairing, Apple provide a macbook?

I am thinking to give my macbook pro to apple service. Because on the right side, USB, hdmi and sd card reader are not working. According to the people in the store, it will take about 3-5 days to fix ...
4
votes
2answers
11k views

Is it possible to use an Apple gift card toward repairs?

I have a gift card whose balance should just about exactly cover the cost of some repairs Apple is doing on my computer. Is it possible to spend a gift card on repairs? I assume so, but I cannot find ...
4
votes
1answer
967 views

Will Apple Store employees activate my new iPhone?

I bought a SIM FREE( Unlocked) iPhone 6s from the Apple Store in Glendale the other day. The reason I used more money to get the SIM free one is because I'm here in L.A for a little vacation, but I ...
3
votes
2answers
8k views

How many unlocked iPhones (no contract) can you buy from an Apple store?

I'm planning on buying the iPhone 4S from the Apple store when it comes out next week (waiting in line in NYC shouldn't be too bad). In the past, how many unlocked iPhones will they let you purchase ...
3
votes
1answer
2k views

Where to buy the Logitech crayon for educational iPad use?

I bought the new 2018 iPad for my son and I want to buy the crayon as well. Except that it's not available anywhere I’ve searched (Apple and Amazon) and the blogs say its only available via schools: ...
3
votes
1answer
237 views

Are old users eligible for introductory pricing?

We are introducing a free trial using the introductory pricing provided by Apple in StoreKit. The subscription has been available for a long time. My question is, if a user had subscribed before the ...
3
votes
1answer
2k views

Install OS X recovery mode. Can't log in

Dusting off an old iMac and it was hanging at 50% progress bar during start up. Since I don't need anything on it I'm trying to reformat. I've booted into recovery mode and erased the drive. Then ...
3
votes
2answers
760 views

Where do you get the tool they use at the Genius Bar to remove SIM cards?

I was at the Genius Bar recently and the techs had a tiny tool on their loop of cables that looked like a pin with an oval-shaped loop at the top. Anyone know where to acquire this tool? I know I ...
3
votes
2answers
524 views

Can you go to an Apple store for a problem with a product you bought in another country?

I got an iPhone in Germany, but I'm in Japan now. The camera has got some issues, and I wonder if I can go to a Japanese apple store with my problem or do I have to wait until I'm visiting Europe/...
3
votes
1answer
3k views

In-store iPhone 5 battery replacement?

I have an iPhone 5 that's eligible for Apple's battery replacement program. I haven't actually had any trouble with it, but I suppose I should take advantage of the offer before it expires. There are ...
3
votes
1answer
3k views

Is there a human-readable summary of Apple's Terms and Conditions?

Just went to update my apps on my iPhone and it looks like Apple have updated their Terms and Conditions and Apple Privacy Policy. It's currently at 62 pages! Has anyone read it thoroughly and can ...
3
votes
1answer
86 views

Renewed Apple developer account with wrong credit card

I paid my Apple developer account membership (renew) order with my brothers credit card. What to do? Can I cancel this order and renew again with my credit card?
3
votes
1answer
963 views

Does “Expired” certificate gets removed from the Apple's Developer Portal automatically?

Does "Expired" certificate gets removed from the Apple's Developer Portal automatically? I had a certificate for Development and Distribution on Apple's Developer Portal, but it expired, and now I can ...
3
votes
1answer
204 views

Unsold iPhones & Battery Life

There is a lot unsold iPhones 4s on the Apple Store. According to the "About iPhone Batteries", iPhone's battery should be regularly charged. But in case that the battery is not charge after the ...
2
votes
2answers
494 views

Conditions for repair at Apple Store

Last time I was in an Apple Store, they suggested they could repair the Super Drive on my MacBook Pro (2010) when I next came in. Of course, it is out of warranty, so there will be a charge. But, are ...
2
votes
6answers
38k views

When would the US apple store provide Unlocked iPhone 5S?

The iPhone 5S won't be released where I live until maybe a month or two. I would like to get my hands on one from the US (better prices than UK) but I want it to be unlocked. Apparently only the ...
2
votes
3answers
18k views

Will my warranty be valid in other countries if I buy an iPad in Korea? [duplicate]

I will be in Korea for 5 months, I'm about to buy an iPad 2 there and I'll be back in London or France in September. I would like to know if my warranty will be valid in England or in France in case ...
2
votes
1answer
211 views

Sharing my paid app on my iOS devices

I have an iPhone 5 and need to buy an app which is quite expensive. The first question: if I want to use this app on my iPad (which has the same Apple ID), would I have to buy it again or not? The ...
2
votes
3answers
8k views

How does Apple's two year warranty in Europe work?

The EU has recently forced Apple to abide to the two-year warranty period mandated there. As I understand it, this is not a maker warranty, but a retailer warranty, so to keep things simple, assume ...
2
votes
1answer
7k views

When will app reviewed from apple after rejection of app due to metadata rejection?

I have submitted my app on August 20th for apple review. But my app was rejected by apple on 29th of august due to metadata rejection .On 30th of august again I have submitted my app for review.. So ...
2
votes
1answer
368 views

Will a MacBook work if bought from a different country?

If I buy MacBook from Pakistan, will it work in Canada?
2
votes
1answer
139 views

Is it possible to buy an iPhone from Apple without a plan?

I'm really interested in purchasing an iPhone, but I'm usually in a Wi-Fi area, so I don't see a reason to waste money on a plan I don't need. Is there any way I can buy an iPhone through Apple ...
2
votes
1answer
28 views

Does Apple allow buying a new phone through its website the day it's released?

I am new to Apple and I am not sure how it does things with new phones, but I wanted to know if and when the next iPhone is released will it be made available on its website the day it's released? I ...
2
votes
2answers
341 views

Are 17″ MacBook Pro for sale by Apple?

I have a 2010 Macbook Pro 17″ It does not have a Thunderbolt port. I believe about a year ago Apple released a 17" that had a thunderbolt port. I was thinking about upgrading to a newer 17" model but ...
2
votes
1answer
3k views

How often does Apple.com update their refurbished stock?

How often does Apple.com update their refurbished stock? Is there a schedule, is it based upon product availability, or a combination of the two?
2
votes
2answers
4k views

Broken keyboard: Apple store policy?

One of the keys on my keyboard is non-responsive after cleaning it. I want to get the keyboard repaired rather than buy a new one. What is the Apple store policy for keyboard repairs? My iMac is out ...
2
votes
1answer
5k views

Apple store Rejected app submit - Guideline 4.2.2 - Design - Minimum Functionality

Look at : https://forums.developer.apple.com/thread/76742 also others link have same problem no concrete answer. What is a minimum native functionality ? Many app's already have very similar ...
2
votes
1answer
214 views

Reset Apple ID completely

Is it possible to reset the entire data present in your Apple ID. From all the download apps to all the iCloud data and Game Center data too. If yes, how?
2
votes
1answer
991 views

Is it possible to purchase hardware using my Apple ID credit?

I know that I can purchase apps, music, movies etc. using the credit that's on my Apple ID. But is it also possible to purchase hardware from the online Apple Store, using that same credit on my Apple ...
2
votes
1answer
76 views

Securing my data when recycling iPod at the Apple Store

I'd like to get a new iPod touch, I'd also like to not have to re-input all my contacts and notes (don't mind clearing out the apps) but I want to make sure of two things before I go in and take ...
2
votes
2answers
311 views

My keyboard on MacBook got stuck - do Apple Stores fix it without Apple Care?

The delete key on my MacBook (mid-2017 12' model) seems to have got stuck and often it won't respond to my pushing on the key. So I temporarily swapped the delete key for the backslash but I rather ...
2
votes
1answer
3k views

How do I buy a MacBook Pro with a Russian keyboard in United States [closed]

I am looking for a MacBook Pro MJLQ2RU, but there is no such model on store.apple.com. It's the same as MJLQ2LL but with a Russian/English backlit keyboard. I chatted with support, but they don't know ...
2
votes
1answer
3k views

Access Genius Bar history and notes online?

I just had a Genius Bar appointment where the very helpful bartender(?) made some notes about the problem I was having. He said that the info would be emailed to me at my associated email address. I ...
2
votes
3answers
2k views

Costs of canceling repair?

After cracking my iPhone, I contacted apple support, started a service request, and filled out the ""Send in for Service" option. However, I am now trying to cancel (which apparently is done by simply ...
2
votes
1answer
97 views

Apple says I'm signing an app with old OS version, and I'm not

I'm trying to submit a Java-based app to AppStore. After having the worst headaches in my life trying to sign everything my last problem (I hope!) is this: Invalid code signature - Signatures ...
2
votes
3answers
3k views

does anyone know how to login without credit card informations

I have already made my Apple ID through Game center instead of doing it first on the App store. Now I want to download another app so I have to log in my apple ID to app store then when I have logged ...
2
votes
2answers
379 views

Where can you buy Apple earphones?

On the Apple store there are EarPods. And there are In-Ear Headphones. But what if I want to buy the good ol' Earphones? I find these to be the most comfortable of them all. Apple appears to still ...
2
votes
4answers
10k views

Are replacement iPhone 5's unlocked?

I got a free replacement for my damaged iPhone 5 at my local Apple Store. I watched the clerk take a SIM card out of the old iPhone and pop it into the new one, which surprised me because I thought ...