Questions tagged [apple-store]

The stores operated by Apple Retail as well as the online, and custom stores for education, business and/or enterprise.

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0answers
56 views

How to install unsupported apps in old iPhone 4 (iOS 7.1.2)

I've just recovered an old iPhone 4 with iOS 7.1.2 but it is almost unusable because pretty much every app that I need to install says it is unsupported. How to give life to this phone installing ...
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1answer
18 views

How to get early feedback prior to the official submission to Apple

In a couple of weeks I plan to submit my App to Apple. I have seen the new guidelines that came out a few days ago and I'm not entirely sure that I am compliant. How can I get early feedback from ...
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2answers
114 views

How do I download the free Swift Programming Language book (Swift 5 Edition) from the Apple Books Store?

I'm wondering how to download The Swift Programming Language Book (Swift 5 Edition) from the Apple Books Store? Easy using iPad or iPhone, but I'd really like to use the download on an alternate ...
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1answer
17 views

App for Instagram Videos/Stories download

I am interested in creating a mobile app for downloading videos/photos/stories from Instagram. The idea is simple: the users provide links of the instagram posts they wish to download and they ...
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1answer
240 views

On my Macbook Pro, iTunes keeps giving me a “sign in to the iTunes Store” popup (over 50 times).

I use iTunes just to back up my daughter's iPhone. I do not want to give it my Apple ID. When I start the program, I get a whack-a-mole series of popups. I have to click "cancel" many, many times ...
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1answer
39 views

Use iTunes credit to purchase items

I have redeemed several hundred dollars of iTunes money to my Apple account. Is there any any app(s) in the store that allow you to pay for something (at a high price of course, due to Apple’s fees) ...
1
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1answer
176 views

Can I buy an Apple SIM card if I’m not a resident of the country where it's sold?

Can Apple SIM cards be freely purchased, or are they tied to having an address in one of the thirteen countries where they are sold? I noticed an article on Mac Rumors that headlines “Truphone's Apple ...
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1answer
2k views

Do Apple Store Gift Cards Ever Expire?

I have an Apple Store Gift Card that was found in a drawer from 2009 (8 years ago). The associated papers said it was for $150. The scratch-off material covering the PIN had never been removed. When ...
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1answer
22 views

What are stored on the “KG” drive?

Last time my Mac had some startup problems and I went to the Genius Bar for a clean OS installation. The technician took out a hard drive called “KG” and booted my Mac from a recovery partition on it. ...
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0answers
137 views

App no longer on the app store

I have an issue with an app. I was forced to update my ios and now I can't open my favorite music app because it's no longer on the app store. I don't need it anymore, it's okay, I'll find another app....
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1answer
2k views

Where to buy the Logitech crayon for educational iPad use?

I bought the new 2018 iPad for my son and I want to buy the crayon as well. Except that it's not available anywhere I’ve searched (Apple and Amazon) and the blogs say its only available via schools: ...
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1answer
3k views

Access Genius Bar history and notes online?

I just had a Genius Bar appointment where the very helpful bartender(?) made some notes about the problem I was having. He said that the info would be emailed to me at my associated email address. I ...
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1answer
965 views

Does “Expired” certificate gets removed from the Apple's Developer Portal automatically?

Does "Expired" certificate gets removed from the Apple's Developer Portal automatically? I had a certificate for Development and Distribution on Apple's Developer Portal, but it expired, and now I can ...
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1answer
5k views

Is it possible to download an older version of an app if you purchased a newer one on a different phone using the same Apple ID?

I have an app that I want to download but it requires iOS 11.3 or higher. That app has been available since iOS 9 and older versions are compatible with 9 and 10. Some apps which similarly require ...
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1answer
969 views

Will Apple Store employees activate my new iPhone?

I bought a SIM FREE( Unlocked) iPhone 6s from the Apple Store in Glendale the other day. The reason I used more money to get the SIM free one is because I'm here in L.A for a little vacation, but I ...
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2answers
311 views

My keyboard on MacBook got stuck - do Apple Stores fix it without Apple Care?

The delete key on my MacBook (mid-2017 12' model) seems to have got stuck and often it won't respond to my pushing on the key. So I temporarily swapped the delete key for the backslash but I rather ...
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3answers
2k views

Costs of canceling repair?

After cracking my iPhone, I contacted apple support, started a service request, and filled out the ""Send in for Service" option. However, I am now trying to cancel (which apparently is done by simply ...
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1answer
237 views

Are old users eligible for introductory pricing?

We are introducing a free trial using the introductory pricing provided by Apple in StoreKit. The subscription has been available for a long time. My question is, if a user had subscribed before the ...
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1answer
86 views

Renewed Apple developer account with wrong credit card

I paid my Apple developer account membership (renew) order with my brothers credit card. What to do? Can I cancel this order and renew again with my credit card?
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1answer
4k views

Unable to sign out of iCloud, sign in to App Store, or use iMessage. High Sierra

I am unable to sign in or out on iCloud or the App store. Whatever app I am using (Sys Prefs, App Store) loops endlessly. I can quit Prefs, but have to force quit the App Store. iMessage operates but ...
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2answers
359 views

Is it possible to have an Apple Genius replace my Fusion drive with an SSD in my iMac?

Can I take my iMac to an Apple store and have the Geniuses replace its Fusion drive with a pure SSD?
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0answers
28 views

Where can I get a small form factor security cables similar to the one that Apple Stores use for their iPhone?

I notice that iPhone antitheft cables that attach on the back side all take up a huge space on the back of the phone. Are there small form factor ones? Is there a way to get the Apple Store sized ...
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1answer
45 views

Apple Pay on Apple Online Store

How can I use Apple Pay to purchase something online from the Apple Store? I have the normal purchase options with credit card etc. I assume that Apple must support their own payment system?
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2answers
2k views

Do refurbished Macs come in the standard boxes when ordered from the online store

Do refurbished Macs come in the standard boxes when ordered from the online store?
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1answer
42 views

Add student status to Apple store app

I am a student who also has the iOS Apple Store App on their iPhone. Is there a way in viewing and buying products with a student discount through the app or can I only use my student discount on ...
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1answer
20 views

Set availabily of application in App Store using an API

Is it possible to make an uploaded iOS application unavailable to download using an API just like Play Store ?
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1answer
32 views

Can I update the Version of El Capitan from the Apple Store, if I bought it from a 3rd Party?

I don't want to buy High Sierra, because some of my applications software won't work, if I do. So I bought a copy of 10.11 from a 3rd Party. Can I get updates (10.11.2, 10.11.3, etc) from the Apple ...
2
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0answers
406 views

iOS app store guideline 3.1.4 content codes

Lately I submitted an app to the App Store, but unfortunately, it has been rejected because based on them it's not in compliance with guideline 3.1.4 content code. The app is basically messaging app ...
8
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3answers
16k views

How do I backup and restore my IPA app backups in iTunes 12.7?

Today, Apple released iTunes 12.7. Surprisingly for a point-release this version removes the iOS App Store and iOS app management features: https://www.macrumors.com/2017/09/12/apple-itunes-12-7-no-...
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2answers
1k views

Unlock iPhone from Japan to Kazakhstan

Is there any way I can unlock an iPhone 6 in Japan and use it in Kazakhstan? I heard from reading other forums that it's got to be unlocked, but aside from that how can I be sure it will work back in ...
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1answer
67 views

Can I upgrade a previously purchased iPhone under the iPhone Upgrade Program?

I bought an iPhone 6s Plus from Apple a couple of years ago. Can I enroll in the iPhone Upgrade Program and upgrade it to an iPhone 8/X?
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1answer
131 views

Do I have to restart the Apple Store iOS app at 3:01 AM?

When the Apple Store goes down for maintenance in anticipation of a preorder about to go live, if I were to have the Apple Store iOS app open during that time, would the "We'll be back" screen ...
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1answer
893 views

How many times can I submit my app to iTunes Connect?

I recently have been submitting quite a few reviews to Apple, and I wondered if they might get annoyed with the amount of times an app is called for review. I have not approached this limit yet, but I ...
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6answers
12k views

Is Apple education pricing only for university, not HS, students?

I'm not in university, but I am in high school. Is this enough to qualify for the educational discounts that Apple offers?
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1answer
28 views

Does Apple allow buying a new phone through its website the day it's released?

I am new to Apple and I am not sure how it does things with new phones, but I wanted to know if and when the next iPhone is released will it be made available on its website the day it's released? I ...
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2answers
13k views

iPhone 5s screen separation; what will happen when I take the device to an Apple Store genius?

Today I discovered that my iPhone 5s is coming apart on its own. The front screen is intact, but has lifted by about 1 centimeter at the top left of the device. The screen backlight is separated from ...
2
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3answers
18k views

Will my warranty be valid in other countries if I buy an iPad in Korea? [duplicate]

I will be in Korea for 5 months, I'm about to buy an iPad 2 there and I'll be back in London or France in September. I would like to know if my warranty will be valid in England or in France in case ...
6
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3answers
4k views

When and how I will be paid in iTunes Connect Developer account?

For some months, I have on my account almost 16$, but I am not paid yet. What should I do to receive those money from Apple? What is the payment schedule? How do I get paid by Apple for App sales?
2
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1answer
5k views

Apple store Rejected app submit - Guideline 4.2.2 - Design - Minimum Functionality

Look at : https://forums.developer.apple.com/thread/76742 also others link have same problem no concrete answer. What is a minimum native functionality ? Many app's already have very similar ...
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2answers
4k views

24 Hour Activation?

I bought an iTunes gift card that was worth 15 dollars. When I got back home, I tried activating the code, but it said my code needed to be activated. When I looked at my receipt, I found out that it ...
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1answer
415 views

iOS - Archive Upload Failed due to error -22421

I am unable to submit an iOS app to the App Store. It throws me Archive Upload Failed due to error -22421 I am stuck with this issue since a week now. Any help is appreciated.
3
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1answer
2k views

Install OS X recovery mode. Can't log in

Dusting off an old iMac and it was hanging at 50% progress bar during start up. Since I don't need anything on it I'm trying to reformat. I've booted into recovery mode and erased the drive. Then ...
4
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4answers
23k views

Is it still possible to purchase a license for Mac OS X 10.6 Snow Leopard Server from Apple?

Mac OS X Server 10.6 Snow Leopard Server is no longer for sale at the Apple Store website. Mac OS X Server software licenses were sold as a separate full operating system from Apple until 10.7 Lion, ...
1
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1answer
11k views

Can I buy an unlocked iPhone in Japan?

I'm going to Japan (Tokyo, being more specific) on April, and I'd like to buy an iPhone there. I made some research and found mixed information about whether is possible to buy an unlocked iPhone 7 ...
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0answers
65 views

Should I reset my iPhone before getting my cracked screen fixed at the Genius Bar?

In an hour I am going to the Apple Store and get my cracked screen replaced or fixed. Since I still have time, should I restore my phone to factory settings first? I have already backed it up on my ...
1
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1answer
6k views

IPad mini MD531LL/A and MD528LL/A

What is the difference between Apple iPad mini MD531LL/A and MD528LL/A I want to purchase a new iPad and I don't know what this means is there a difference between the two?
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1answer
3k views

How do I buy a MacBook Pro with a Russian keyboard in United States [closed]

I am looking for a MacBook Pro MJLQ2RU, but there is no such model on store.apple.com. It's the same as MJLQ2LL but with a Russian/English backlit keyboard. I chatted with support, but they don't know ...
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0answers
76 views

Cant see Apple Store updates [duplicate]

My Apple Store notifies me that i have 4 updates, but when i go to the Updates tab i cant see anything.
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2answers
126 views

is an iPhone bought in the US compatible with Germany?

I'm travelling to the US soon and I would like to buy iPhone 7 (unlocked) from an Apple Store. However, I live in Germany. Without AppleCare, can I go to to an Apple store here in Germany in case ...
2
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2answers
4k views

Broken keyboard: Apple store policy?

One of the keys on my keyboard is non-responsive after cleaning it. I want to get the keyboard repaired rather than buy a new one. What is the Apple store policy for keyboard repairs? My iMac is out ...