Questions tagged [apple-store]

The stores operated by Apple Retail as well as the online, and custom stores for education, business and/or enterprise.

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5answers
4k views

iOS Developer Account With VISA Debit Card

Can anyone confirm whether Apple accepts VISA debit card to buy iOS Developer account that costs $99. I can use the same card to purchase apps from the App Store but is this card can also be used to ...
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1answer
28 views

Pair an Apple watch with an iPhone for display in an Apple store?

I have an Apple Watch upgraded to WatchOS6 and I have only an old iPhone with iOS12 so this Apple Watch is blank and can't be associated to this iPhone (I'm using those devices for test - I'm not ...
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0answers
8 views

cannot cancel failed Mac App Store update [duplicate]

I accidentally deleted Pages.app on my mac with sudo rm -rf /Applications/Pages.app and clicked on the update button to update Pages.app in the Mac App Store. The update was downloaded successful but ...
2
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1answer
22 views

Can Apple developers see app uninstalls?

I know that Apple developers can find out how many users have downloaded their app(s) from the App Store. But I would like to know if developers can also find out how many users have uninstalled their ...
0
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0answers
23 views

Can I return an item I bought online from Apple UK in Canada?

Bought a charger thinking my old one wasn’t working but it seems the problem has to do with the battery of the phone itself. I was in the UK last week when I bought it, but had to travel back to ...
3
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1answer
69 views

Where can I find public domain images of the latest Apple products for commercial use?

I would like to use the images from Apple websites and don’t know how to contact and get permission to use some images from Apple. Are there ways to get written permission to use these images ...
2
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2answers
66 views

Return vs. AppleCare

I received a set of AirPods Pro for Christmas. I've noticed the right AirPod produces noise almost like a white noise machine whenever I put it in Transparency Mode. It's distractingly lopsided. ...
0
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1answer
36 views

Are users on iPhone 5 (iOS 10) able to see new apps on the App Store?

We're an app developer and want to ask if iPhone 5 users (who cannot upgrade to iOS 11) are able to see newer apps or updated apps on the App Store that has been made 64-bit compliant. Can they see ...
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0answers
12 views

Is there a service to search for iOS/Android apps with less than X amount of reviews?

I am basically looking for games in the app store with less than 500 reviews. Anyone know if there are any websites/services to accomplish this?
2
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0answers
1k views

MacOS Catalina not able to download from the AppStore

First of all I went through all the similar questions in order to check if it matches with any existing question but it doesn't so I am raising this one. Here is the problem: I can see MacOS Catalina ...
28
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7answers
259k views

Is Apple's warranty international?

I'm about to travel to the US, where iPods / AirPods / iPhone are much cheaper than in my country. I wonder if Apple's warranty is international, and/or what warranty coverage exists when I return ...
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2answers
203 views

Do prices of older iPhones decrease after the release of a new model?

I want to buy an iPhone 8. However, in a few days new iPhone 11 will be released. Can I expect older models to become cheaper at that moment or soon afterwards? Or does the price drop happen before ...
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1answer
178 views

Can a minor attend a Genius Bar appointment alone?

Can someone under 18 attend a Genius Bar appointment alone, if the device is in their name and they know the Apple ID details?
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2answers
48 views

App Store message in Japanese - what does it mean?

That's the message that always keeps popping up when I'm trying to update my game. I don't really understand Japanese so I would appreciate if someone could help me out with this.
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0answers
1k views

How to install unsupported apps in old iPhone 4 (iOS 7.1.2)

I've just recovered an old iPhone 4 with iOS 7.1.2 but it is almost unusable because pretty much every app that I need to install says it is unsupported. How to give life to this phone installing ...
1
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1answer
26 views

How to get early feedback prior to the official submission to Apple

In a couple of weeks I plan to submit my App to Apple. I have seen the new guidelines that came out a few days ago and I'm not entirely sure that I am compliant. How can I get early feedback from ...
1
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2answers
1k views

How do I download the free Swift Programming Language book (Swift 5 Edition) from the Apple Books Store?

I'm wondering how to download The Swift Programming Language Book (Swift 5 Edition) from the Apple Books Store? Easy using iPad or iPhone, but I'd really like to use the download on an alternate ...
0
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1answer
31 views

App for Instagram Videos/Stories download

I am interested in creating a mobile app for downloading videos/photos/stories from Instagram. The idea is simple: the users provide links of the instagram posts they wish to download and they ...
0
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1answer
992 views

On my Macbook Pro, iTunes keeps giving me a “sign in to the iTunes Store” popup (over 50 times).

I use iTunes just to back up my daughter's iPhone. I do not want to give it my Apple ID. When I start the program, I get a whack-a-mole series of popups. I have to click "cancel" many, many times ...
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1answer
139 views

Use iTunes credit to purchase items

I have redeemed several hundred dollars of iTunes money to my Apple account. Is there any any app(s) in the store that allow you to pay for something (at a high price of course, due to Apple’s fees) ...
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1answer
236 views

Can I buy an Apple SIM card if I’m not a resident of the country where it's sold?

Can Apple SIM cards be freely purchased, or are they tied to having an address in one of the thirteen countries where they are sold? I noticed an article on Mac Rumors that headlines “Truphone's Apple ...
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1answer
3k views

Do Apple Store Gift Cards Ever Expire?

I have an Apple Store Gift Card that was found in a drawer from 2009 (8 years ago). The associated papers said it was for $150. The scratch-off material covering the PIN had never been removed. When ...
0
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1answer
83 views

What are stored on the “KG” drive?

Last time my Mac had some startup problems and I went to the Genius Bar for a clean OS installation. The technician took out a hard drive called “KG” and booted my Mac from a recovery partition on it. ...
2
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0answers
175 views

App no longer on the app store

I have an issue with an app. I was forced to update my ios and now I can't open my favorite music app because it's no longer on the app store. I don't need it anymore, it's okay, I'll find another app....
3
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1answer
2k views

Where to buy the Logitech crayon for educational iPad use?

I bought the new 2018 iPad for my son and I want to buy the crayon as well. Except that it's not available anywhere I’ve searched (Apple and Amazon) and the blogs say its only available via schools: ...
2
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1answer
4k views

Access Genius Bar history and notes online?

I just had a Genius Bar appointment where the very helpful bartender(?) made some notes about the problem I was having. He said that the info would be emailed to me at my associated email address. I ...
3
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1answer
1k views

Does “Expired” certificate gets removed from the Apple's Developer Portal automatically?

Does "Expired" certificate gets removed from the Apple's Developer Portal automatically? I had a certificate for Development and Distribution on Apple's Developer Portal, but it expired, and now I can ...
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1answer
8k views

Is it possible to download an older version of an app if you purchased a newer one on a different phone using the same Apple ID?

I have an app that I want to download but it requires iOS 11.3 or higher. That app has been available since iOS 9 and older versions are compatible with 9 and 10. Some apps which similarly require ...
4
votes
1answer
1k views

Will Apple Store employees activate my new iPhone?

I bought a SIM FREE( Unlocked) iPhone 6s from the Apple Store in Glendale the other day. The reason I used more money to get the SIM free one is because I'm here in L.A for a little vacation, but I ...
2
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2answers
394 views

My keyboard on MacBook got stuck - do Apple Stores fix it without Apple Care?

The delete key on my MacBook (mid-2017 12' model) seems to have got stuck and often it won't respond to my pushing on the key. So I temporarily swapped the delete key for the backslash but I rather ...
2
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3answers
2k views

Costs of canceling repair?

After cracking my iPhone, I contacted apple support, started a service request, and filled out the ""Send in for Service" option. However, I am now trying to cancel (which apparently is done by simply ...
3
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1answer
322 views

Are old users eligible for introductory pricing?

We are introducing a free trial using the introductory pricing provided by Apple in StoreKit. The subscription has been available for a long time. My question is, if a user had subscribed before the ...
4
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1answer
132 views

Renewed Apple developer account with wrong credit card

I paid my Apple developer account membership (renew) order with my brothers credit card. What to do? Can I cancel this order and renew again with my credit card?
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1answer
4k views

Unable to sign out of iCloud, sign in to App Store, or use iMessage. High Sierra

I am unable to sign in or out on iCloud or the App store. Whatever app I am using (Sys Prefs, App Store) loops endlessly. I can quit Prefs, but have to force quit the App Store. iMessage operates but ...
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2answers
543 views

Is it possible to have an Apple Genius replace my Fusion drive with an SSD in my iMac?

Can I take my iMac to an Apple store and have the Geniuses replace its Fusion drive with a pure SSD?
0
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0answers
29 views

Where can I get a small form factor security cables similar to the one that Apple Stores use for their iPhone?

I notice that iPhone antitheft cables that attach on the back side all take up a huge space on the back of the phone. Are there small form factor ones? Is there a way to get the Apple Store sized ...
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1answer
47 views

Apple Pay on Apple Online Store

How can I use Apple Pay to purchase something online from the Apple Store? I have the normal purchase options with credit card etc. I assume that Apple must support their own payment system?
6
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2answers
2k views

Do refurbished Macs come in the standard boxes when ordered from the online store

Do refurbished Macs come in the standard boxes when ordered from the online store?
0
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1answer
48 views

Add student status to Apple store app

I am a student who also has the iOS Apple Store App on their iPhone. Is there a way in viewing and buying products with a student discount through the app or can I only use my student discount on ...
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1answer
20 views

Set availabily of application in App Store using an API

Is it possible to make an uploaded iOS application unavailable to download using an API just like Play Store ?
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1answer
33 views

Can I update the Version of El Capitan from the Apple Store, if I bought it from a 3rd Party?

I don't want to buy High Sierra, because some of my applications software won't work, if I do. So I bought a copy of 10.11 from a 3rd Party. Can I get updates (10.11.2, 10.11.3, etc) from the Apple ...
2
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0answers
459 views

iOS app store guideline 3.1.4 content codes

Lately I submitted an app to the App Store, but unfortunately, it has been rejected because based on them it's not in compliance with guideline 3.1.4 content code. The app is basically messaging app ...
9
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3answers
18k views

How do I backup and restore my IPA app backups in iTunes 12.7?

Today, Apple released iTunes 12.7. Surprisingly for a point-release this version removes the iOS App Store and iOS app management features: https://www.macrumors.com/2017/09/12/apple-itunes-12-7-no-...
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2answers
1k views

Unlock iPhone from Japan to Kazakhstan

Is there any way I can unlock an iPhone 6 in Japan and use it in Kazakhstan? I heard from reading other forums that it's got to be unlocked, but aside from that how can I be sure it will work back in ...
0
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1answer
68 views

Can I upgrade a previously purchased iPhone under the iPhone Upgrade Program?

I bought an iPhone 6s Plus from Apple a couple of years ago. Can I enroll in the iPhone Upgrade Program and upgrade it to an iPhone 8/X?
0
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1answer
145 views

Do I have to restart the Apple Store iOS app at 3:01 AM?

When the Apple Store goes down for maintenance in anticipation of a preorder about to go live, if I were to have the Apple Store iOS app open during that time, would the "We'll be back" screen ...
1
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1answer
1k views

How many times can I submit my app to iTunes Connect?

I recently have been submitting quite a few reviews to Apple, and I wondered if they might get annoyed with the amount of times an app is called for review. I have not approached this limit yet, but I ...
9
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6answers
16k views

Is Apple education pricing only for university, not HS, students?

I'm not in university, but I am in high school. Is this enough to qualify for the educational discounts that Apple offers?
2
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1answer
29 views

Does Apple allow buying a new phone through its website the day it's released?

I am new to Apple and I am not sure how it does things with new phones, but I wanted to know if and when the next iPhone is released will it be made available on its website the day it's released? I ...
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2answers
14k views

iPhone 5s screen separation; what will happen when I take the device to an Apple Store genius?

Today I discovered that my iPhone 5s is coming apart on its own. The front screen is intact, but has lifted by about 1 centimeter at the top left of the device. The screen backlight is separated from ...