I'm seeing an item on my activity monitor called 'HP Product Research.'

I assume it's associated with some HP Printer drivers that I no long need, and have have removed, but this tracker keeps hanging around.

Any ideas on how to get rid of this tracker?

  • 2
    Can't you Inspect in Activity Monitor, then Open Files and Ports, and delete the files mentioned there? Commented Aug 25, 2013 at 0:21
  • 2
    Try System Preferences > Users & Groups > (your user) > Login Items tab. Click the lock in the lower-left to authenticate, then click the HP item in the list and click the - (minus) button to remove it.
    – tubedogg
    Commented Aug 25, 2013 at 1:15
  • A combination of the two seemed to work. I think there are some remnant files somewhere, but the app is at least not functioning now. Commented Aug 25, 2013 at 16:21

4 Answers 4


Yo may find this app here:

/Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Customer Participation.app

Just move it to the trash.

  • In my case the name was '/Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app' Commented Jul 31, 2018 at 8:08
  • WARNING: Do you know if there is a stack trace to show what originally caused the call to this program? simply removing the program may still cause some /var/log/system.log errors if its tried to be called?
    – Asher
    Commented Jul 19, 2020 at 15:49

There's an official way to remove it: Run HP Customer Participation.app from the HP application folder. There's a checkbox to 'opt out' of product research.

  • Tried that. It does not work. Commented Jan 8, 2014 at 22:58
  • Yes, this does not work as HP Customer Participation.app is not visible
    – turbogeek
    Commented Feb 20, 2016 at 14:53

Macintosh HD

Library | Application Support | Hewlett-Packard | Customer Participation

HP Product Research.app and other files are in that folder.


You should also check your "System Preferences" -> "Users" -> "Login Items" and look at what exactly caused the call to "HP Product Research".

enter image description here

You should also view the "Activity Monitor" and view the specifics of what other "Open Files and Ports" are involved with the process. Be careful ... it maybe isn't smart even to remove other files in the "/Library/Printers/hp/Frameworks/" directory other then the .app?

enter image description here

its also very helpful to search your "console" and system.log file for "hp" just to see whats going on before removal... (just to see what is going on) (dont remove anything outside of "/Library/Printers/hp" and do a reboot just to make sure everything is "safe" after? Here is a picture of what a console "system.log" looks like for "HP" (special note: these "errors" are most likely caused by closing the process down while its trying to startup again...

enter image description here

It can be interesting to save all the details and "sample" the "HP Product Research" process and see the full "call graph" of the process?


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