I'm seeing an item on my activity monitor called 'HP Product Research.'

I assume it's associated with some HP Printer drivers that I no long need, and have have removed, but this tracker keeps hanging around.

Any ideas on how to get rid of this tracker?

  • 2
    Can't you Inspect in Activity Monitor, then Open Files and Ports, and delete the files mentioned there? – sameetandpotatoes Aug 25 '13 at 0:21
  • 2
    Try System Preferences > Users & Groups > (your user) > Login Items tab. Click the lock in the lower-left to authenticate, then click the HP item in the list and click the - (minus) button to remove it. – tubedogg Aug 25 '13 at 1:15
  • A combination of the two seemed to work. I think there are some remnant files somewhere, but the app is at least not functioning now. – Betsy Dupuis Aug 25 '13 at 16:21

Yo may find this app here:

/Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Customer Participation.app

Just move it to the trash.

  • In my case the name was '/Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app' – Shubham Chaudhary Jul 31 '18 at 8:08

There's an official way to remove it: Run HP Customer Participation.app from the HP application folder. There's a checkbox to 'opt out' of product research.

  • Tried that. It does not work. – Betsy Dupuis Jan 8 '14 at 22:58
  • Yes, this does not work as HP Customer Participation.app is not visible – turbogeek Feb 20 '16 at 14:53

Macintosh HD

Library | Application Support | Hewlett-Packard | Customer Participation

HP Product Research.app and other files are in that folder.

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