Whenever I unlock my iPhone 5 I go to an app or text or call someone then a keyboard pops up and says apple ID password and at the bottom it says cancel or continue i always click cancel but I just got my phone so it can't be broken and this happens every time I use it

  • If you sign out of all of your accounts that use an Apple ID, you will likely find the place where it's stuck - but it's hard to guess which of the several places you might have entered an Apple ID from the details you provide.
    – bmike
    Jun 12, 2013 at 14:45
  • Even if you enter the Apple ID once, it still comes back every time?
    – GEdgar
    Jun 12, 2013 at 14:47
  • Well can you list what steps you have tried to resolve the issue so far?
    – Mort
    Nov 19, 2013 at 23:38

2 Answers 2


I've had good luck with the following steps.

  1. Sign out of all services that had that Apple ID stored (clearly we can assume you've checked the account and password on another device and aren't just entering the wrong password again and again).
  2. Go to preferences and set the date and time (best is if it's connected to the internet and can get a good automatic sync from a time server).
  3. Sign in to iCloud first with that Apple ID (since it populates several other entries by default in many cases).
  4. Sign in to all services you wish to use for that Apple ID.

Instead of just canceling each time, give the app that is requesting it your Apple ID password. The phone should remember the password for that given action and not bother you again.

Or perhaps your password has been corrupted so try going to Settings/iTunes&App Store, tapping on the box that says "AppleID: [email protected]", and signing out and then back in again.

  • I've seen more cases where the app's keychain entry is corrupt than an actual failure to enter the correct password since there usually is good feedback when an improper account/password combination is entered.
    – bmike
    Jun 12, 2013 at 15:07

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