I have a general question to ask.

If I have iTunes running on my Windows PC, and something was wrong, could I bring it into the Apple Store's Genius bar for them to service it?

Do they service Apple software outside of Apple hardware?

  • 4
    easy way to find out - call your local Apple Store and ask...
    – MattDMo
    May 30, 2013 at 4:30
  • 2
    ... and after calling your local Apple Store please share it with others answering your own question.
    – jaume
    May 30, 2013 at 7:44

2 Answers 2


Apple retail stores support iTunes on PC. The depth of troubleshooting is typically deleting iTunes and associated applications from PC and re-downloading iTunes. That said many people have received great how-to info regarding iTunes on PC or Mac in Apple retail stores


I went to the Apple store and asked my questions.

They do offer some service for iTunes on a PC. They just won't go beyond anything iTunes-- example the registry or other driver issues. So if it's very much a PC issue, they don't address those. I would think it would be similar to their web browser Safari.

As for service for Apple software on non-Apple hardware, say Mac OS X on an hackintosh, they will not service.

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