OK, I'm extremely frustrated as someone who is not all that technologically astute, and I tried to solve my iCloud syncing problem by looking here, but I truly don't have the first idea how Byword's and RTF files (rich-text) sync works.

I too have the dotted lines showing that documents are not saved to the cloud.

I have just been using the iCloud for document and PowerPoint presentation the same way I have used it over the past 10 months since I got my Mac, iPad and iPhone. It has always been syncing up to this point.

Now, my iPad and iPhone are syncing but not with the Mac and the Mac is just putting a document in the iCloud which sits there with the "waiting" dotted cloud around it.

It has been waiting for over a week. What am I doing wrong?

1 Answer 1


The dotted lines mean iCloud is trying to sync the file with its remote servers. This might be due to temporary issues with iCloud services (see this Apple System Status), or that your Mac iCloud configuration has been corrupted and needs to be reset. As you say it has been waiting for over a week, I'm guessing it is the latter.

In such cases, what has worked for me in the past is to save any files waiting for sync to my desktop, and then reset iCloud with the instruction below. To reset iCloud on your Mac, open Terminal.app (/Applications/Utilities/Terminal.app) and execute the following instructions:

mv ~/Library/Mobile\ Documents/ ~/Desktop/iCloud\ Backup
rm -rf ~/Library/Application\ Support/Ubiquity/peer-* 
killall ubd

Copy and paste each line to Terminal.app then press the Return key. First line, will create a backup of all your iCloud documents in your Desktop folder. Second line, will delete the original documents to force a clean slate on the iCloud. Third line, will force a restart on the iCloud sync process (ubd) and recreate all your iCloud documents. Once that's done, I open the backed up files and move then again to iCloud and they sync fine.

As an aside, in defense of 3rd party developers, this is rarely a problem of the host app using iCloud, as the process responsible for the iCloud sync (ubd) belongs to OS X.

Nonetheless, it's important to note that Byword for iOS does not support RTF files. This means that even though your RTF files can be synced to iCloud, they won't appear on your iOS devices—only on other Macs. The description on the App Stores says:

⚠ Important note
Byword for iOS only works with plain text formats. Supported file extensions are: txt, text, md, mmd, markdown, markdn, mdown, mkdn, markd and fountain.

And the first question on Byword support FAQ also mentions this.

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