I just installed Mountain Lion and everything is working pretty well except I can't connect to adobe.com. I can not connect on any of the browsers (firefox, chrome, safari). i can access the website on my other mac and my pc.

I've tried: Adding a New Network Location & Renew DHCP. Changing my MTU to 1453 Clearing my SystemConfiguration of Preference Files.

I don't know what to do. I can't install the adobe suite that i just bought because I can't access the website to authenticate it.

Please please help me, im desperate.

  • Can you ping adobe.com and if sotraceroute to it?
    – mmmmmm
    Apr 1 '13 at 23:40
  • There is a very low probability that this relates to your situation, but may be worth a look. apple.stackexchange.com/questions/42271/… Apr 2 '13 at 1:03
  • 1
    If you open this on Terminal, a text file should open: "open /etc/hosts". Does yours have anything like an adobe website?
    – kevin9794
    Apr 2 '13 at 1:43
  • 1
    yes! when I entered that command in terminal i got "#Activation Blocker" and then a whole string of text that has adobe.com on the end of it. (ie. hl2rcv.adobe.com, activate-sjc0.adobe.com ) what do I do with that?
    – Victoria
    Apr 2 '13 at 14:46

Some 'cracked' apps change the /etc/hosts files so apps cannot connect to their servers to verify the credential or serials.

It looks like that could be your case.

Can you check: sudo cat /etc/hosts from Terminal and check if any Adobe hostname is listed there?

If so, you have installed a cracked Adobe app.

  • 1
    If Victoria does have a cracked app, do you have recommendations on how to find and remove it? Apr 2 '13 at 16:02
  • I bought this computer from a co-worker a few years ago. he may have had a cracked version of adobe suite installed. i'm not sure. There is an old version on the mac but I want to install my legit copy and it won't let me. I ran the command and theres a load of adobe host names that came up. how do I get rid of them?
    – Victoria
    Apr 2 '13 at 16:07
  • Sounds like this is the case; this answer should be edited to include how to remove entries from the hosts file.
    – Dan J
    Apr 2 '13 at 16:15

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