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I'm trying to help someone else with their computer, every time I try to access the "Accounts" settings in system preferences, system preferences hangs and then crashes, any idea what's up? The computer is a Macbook 2.4Gz Core Duo, and all the software is up to date.

-Thanks

Edit: This is what comes up in console.

2/18/11 9:25:24 PM  System Preferences[201] NSConcreteMutableAttributedString initWithString:: nil value
2/18/11 9:25:24 PM  System Preferences[201] NSConcreteMutableAttributedString initWithString:: nil value
2/18/11 9:26:37 PM  System Preferences[201] [NSPrefPaneBundle instantiatePrefPaneObject] (/System/Library/PreferencePanes/Accounts.prefPane): should only be called once
  • Can you open Console (/Applications/Utilities/Console and post what you see there for System Preferences)? – Nivas Feb 18 '11 at 10:58
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You might get better answers if you provide more information such as when this started happening. For example, did you add a new account recently? Install any applications recently?

Normally, when weird stuff happens on OS X such as crashes, repairing permissions can be a good place to start. Try opening Disk Utility and select your computers Hard Drive on the left hand side, then click 'Repair Permissions'. This will take a few minutes and may solve your problem. Try a restart after the repair before you go back into Accounts.

Have you tried this under a different user account? I've come across instances of people having this only occur on one account. You could create a new account and restore documents etc from a backup.

  • Tried repairing permissions, didn't help. – Ben Feb 19 '11 at 5:49
  • No problem @Ben, if I can think of anything else which might help I'll update the answer. Some people just down-vote because they can. – conorgriffin Feb 21 '11 at 21:58
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It may causes due to corrupt .plist file. Try removing SystemPreference plist file from ~/Library/Preferences/SystemPreference.plist(Close the Sys Pref before doing this). A new file will be created when you start System Preferences again.

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Are users authenticating with a Directory Server like OpenLDAP or Active Directory? Also, what version of OS X is being used?

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I had the same problem.

As suggested here, I removed the folder ~/Library/Caches/com.apple.iCloudHelper and that fixed it.

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