I bought an iPad with retina display yesterday, and this is my first iOS device.

After registering and connecting an Apple id, I tried to install some free apps.

But every time I press the install app button, there is a popup saying something like 'You need to setup three questions to improve the security level of your Apple id'(translated from Chinese).

I clicked the continue button, then there is a page to choose questions. But when I clicked to choose the first question, it jumps to a blank page and I never see any further response.

But when I clicked the do it later(translated from Chinese) button, it just quit installing the app.

So neither way can I install an app.

I also tried to reset iPad but it still does not work.

The fact is that I already fill the three questions&answers when updating to the current 6.1.2 version. I don't know why it asked me do that again.

What can I do to solve the problem?


The problem magically disappeared this morning and I absolutely have no clue what the reason is.

2 Answers 2


You should first try reseting the phone.

If that doesn't work, a few people had success in this Apple discussion thread with signing into their account on a different phone that did not have the latest version of iOS on it.

So try signing into your account and setting your security questions from a friends phone. Then of course, remember to log off.

  • Resetting it doesn't work. Feb 26, 2013 at 6:48
  • Try signing in from another persons device to your account and setting the security questions there. If the first thing doesn't work, try the second right? :) Mar 2, 2013 at 0:11

Had the same problem. Doing a reset fixed the problem.

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