We've got an account at work that was setup by someone else in the past. It controls our apps in the app store. We'd like to make some changes, but do not know the password. I've tried the "Forgot your Apple ID/password" thing, but am not getting anywhere. "security questions" mode asks us things we don't know and the email authentication doesn't work (as in, we never receive the reset request at the account's e-mail address). I've confirmed that e-mail method reset requests make it to our domain fine by doing it on my own account. It just doesn't seem to work for this particular very important account (which I get forwarded to me, and have tested fine from other domains).
Is it possible that the Apple ID e-mail address is different from the one that the reset requests are going to? If so, what's the procedure to get that fixed? Is there a specific department at Apple I should contact?