I purchased an expensive technical monograph (> $100 (US)) from the iTunes store for use on my 1st generation iPad. It downloaded correctly and I used it for several months with no problem. A little over a year and a couple of iOS upgrades later, I tried to refer to the book and found it was not visible on my iBooks bookshelves, and not found in search either.

The book does show up in the iTunes folder on my Mac desktop machine, and it shows up in the list of books in the iPad management tab in iTunes on my desktop machine. I have iTunes configured to synchronize selected books, and the book is checked. I'm not having this problem with any other books on the iPad.

I've noticed that the book is no longer available from the iTunes store, so I wonder if the problem is a digital rights management issue, and the iPad can no longer verify that I have a right to view the book. The iTunes store customer support service is unfortunately useless, as I can't get them to actually read my email before they respond with "No refunds" or "Restore from backup".

Any suggestions for fixing or troubleshooting this?

  • 1
    If you could borrow (or have a second iOS device), I would test syncing the book from iTunes to that device to see if the device has the problem (corrupt library/certificate/time setting) or the computer is not dropping the book correctly on all devices.
    – bmike
    Dec 18, 2012 at 1:13
  • @bmike, thanks for the suggestion it was helpful. See my answer for more details. Dec 18, 2012 at 4:19

1 Answer 1


Following @bmike's suggestion in a comment I tried copying the book from iTunes on my Mac onto my iPhone. That worked. Having established that the copy of the book on my Mac worked, I unchecked the book in the book synchronization tab for my iPad in iTunes, synched, so that the book was removed from the iPad, then rechecked the box and synchronized again. The book then showed up in iBooks and I was able to access it.

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