I was playing an album the other day and noticed that none of the songs being played are incrementing their play count. I am running iTunes 11.0 and would like play counts to work like before.

What is happening and can I fix this?

  • 1
    I haven't experienced this with iTunes 11 on 10.7. I just tested by playing a song and the play count incremented as expected. That said, it could easily be an issue specific to 10.8 or some other quirk — iTunes 11 seems to be full of small issues that don't show up for everyone.
    – robmathers
    Commented Dec 7, 2012 at 1:39
  • 1
    I have the same problem, it doesn't work with crossfade on.
    – houbysoft
    Commented Dec 7, 2012 at 8:35

2 Answers 2


According to some articles I've read on the net, it's a design flaw by Apple - disabling crossfade will make the playcount start to work again.

  • 2
    Seems like Apple is facing some quality control issues
    – Render
    Commented Dec 12, 2012 at 14:19
  • Can anyone tell if this is fixed in iTunes 11.0.1? An edit here once that is confirmed would be ideal.
    – bmike
    Commented Dec 15, 2012 at 15:40
  • @bmike not able to edit my question atm (out of town, terrible internet access) but if someone else verifies that upgrading the software works feel free to edit that in.
    – cutrightjm
    Commented Dec 16, 2012 at 1:23

I think it's a universal glitch that's occurring with the new iTunes update they just had, seeing that this problem only showed up after the update.

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