Recently, when I try to quit Mail, the Quit menu option is actually disabled and the keyboard shortcut doesn't work (it "beeps" just like when you try to do anything that isn't permitted). Screenshot for proof:

enter image description here

Any idea what's causing this and how I can prevent it from happening? The only "solution" I've found is to force quit Mail...

I'm running Mail 6.2 on 10.8.2.

  • Please post a screenshot of the whole window. We can’t figure out what is going on just from the screenshot you gave. And we don’t need proofs, we trust you :)
    – duci9y
    Nov 12, 2012 at 16:45
  • 3
    Maybe a dialog box is still open, could also be on another space (if you use Spaces)
    – nohillside
    Nov 12, 2012 at 17:34
  • That keeps happening to me as well. It could have something to do with sandboxing, because it started in 10.7 and also affects some other sandboxed applications.
    – Lri
    Nov 12, 2012 at 20:34
  • 5
    I've seen this behavior too, I guess Mail.app is syncing, cleaning something up, etc, and hangs. My experience is that it seldom goes back to a state in which you can quit it with Command-Q, so I usually revert to pressing Command-Shift-Option-Esc for a couple of seconds...
    – jaume
    Nov 16, 2012 at 11:40
  • 1
    I've suspected it's a webkit issue. I had it occur in Safari several times but never enough time to really investigate. With it affecting Mail as well webkit is the main tie that first comes to mind.
    – Mr Rabbit
    Nov 1, 2013 at 18:53

1 Answer 1


This problem has previously been reported and apparently hasn't been resolved. Apple's solution is to force quit Mail. If you are not especially loving Mail, and don't mind upgrading, Mozilla Thunderbird is an excellent replacement option. I use it on a daily basis, and it never has issues. Hope this helps!


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