I just bought an Apple TV last night. I have it sitting directly underneath my Airport Express. I have 2 wifi connections on my Airport, one for my stuff and one for guests.

When I list the wifi connections in my Apple TV it sees both, however when I try to connect to either I get this message:

There was a problem connecting to the network.

Check your settings and try again. (-3906)

I tried with a bad password just to compare the difference and I get this message:

There was a problem connecting to the network.

The Wi-Fi password you entered is not correct. Try again. (-100)

So it can see it, and tell it is the correct password; but it will not connect.

My MBP, MPA, Android phone, Xbox, and guests' windows laptops have all connected to this airport without any problems.

It does work if I connect the Apple TV to the Airport via ethernet.

  • Try manually changing the encryption method on the router that the Apple TV uses to WPA2, and then rebooting both.
    – Jonathan
    Oct 21 '12 at 0:51
  • @Jonathan The security method on my Airport Express is already set to "WPA2 personal" I have also tried rebooting both. I find it very frustrating that these are both Apple products and I can't get them to play nice together.
    – JD Isaacks
    Oct 21 '12 at 2:42
  • this an be a problem with your router. Oct 21 '12 at 9:49

I have 2 apple tv’s. One wouldn’t work anymore. I went to Utilities, Airport Utilities and noticed there was a newer version available. Once I installed the newer version my apple TV finally worked. I don’t know if this will help anyone else, but it did the trick for me.


Unfortunately, my post was edited to the extent that its meaning was changed.

Try making sure that the encryption method used on the Apple TV is set to WPA2, and not "WPA/WPA2" or some other type of autodetection. I've experienced problems (with other devices) when connecting to WPA2 networks using that autodetection, and I was able to connect without an issue when manually setting the encryption type.

I can't leave this as a comment because I don't have the rep points.

  • Thanks Jonathan, I couldn't find that setting on my Apple TV. I changed my Airport from "WPA2" to "WPA/WPA2" and back again, neither worked. But then I called Apple support, and while I was on hold it suddenly connected. Funny how it happens like that, the tech support suggested maybe it was timing out and while I was just letting it sit while I was on hold it just fixed itself. I don't know, but I hope it stays working now.
    – JD Isaacks
    Oct 21 '12 at 23:07
  • Interesting...Well, glad to hear that it's working!
    – Jonathan
    Oct 22 '12 at 0:01

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