My Retina Macbook Pro came with 10.8.0 preinstalled, I also have a normal boxed version of iWork '09 brought over from my old computer.

When the 10.8.1 Update was out I got the Notification box that there would be a new software to install, with the buttons "Details" and "Reboot". I was curious so I clicked "Details" which brought me to the "Updates" pane of the Mac App Store App.

But here it said there would be no updates.

Since then there were no Updates shown there.

I was able to accept the preinstalled iLife Apps and also buy new Apps. So the connection to the Mac App Store seems to work.

What doesn't work in addition is upgrading the bought as box iWork '09 apps.

Neither the preinstalled Mountain Lion nor iWork appears in the "Purchased" tab.

Apple Support told me to boot in Safe Mode (holding shift) but unfortunately Safe Mode hangs and doesn't boot.

I tried cleaning up a bit and removed old Startup Items and Lauchd stuff.

There was an article on the net that linked a corrupt Spotlight index to a similar failure so I tried and forced Spotlight to rebuild the index -> noch change in the behaviour.

How can I debug this situation further? Is there any way to make Mac App Store output some diagnostic info to find the problem?

Is it known how the Mac App Store detects that there is a eligible Mountain Lion on the disk? Any Ideas?

I'm very comfortable at the shell level, solutions using the commandline are welcome.


There is no way to make App Store output debugging info, all debugging info is that what you see in the Console logs.

App Store doesn’t “detect” that it is on Mountain Lion. Mountain Lion 10.8.0 ships with a different version of App Store that is unique to that version. In addition to this, App Store may check the SystemVersion.plist file to determine on which version it is running.

iWork and Mountain Lion don’t appear in the Purchased tab of App Store, because you did not purchase them through the App Store.

As for the App Store not detecting the 10.8.1 update, that is a problem even I have had (With Xcode, though). About 3 days after the update disappeared, it reappeared. I never found out the cause of the problem.

| improve this answer | |
  • "The it will go away" is not helpful so far ... it looks quite persistent – Peer Stritzinger Aug 30 '12 at 15:49
  • What does About My Mac say about your System Version? – duci9y Aug 30 '12 at 16:01
  • It says "Software OS X 10.8 (12A269)" – Peer Stritzinger Aug 30 '12 at 19:10
  • Well then you can only wait. Or download the update from support.apple.com/kb/DL1571?viewlocale=en_US&locale=en_US – duci9y Aug 31 '12 at 8:59
  • Yeah I thought about manual update. But doesn't updating the system boot in safe mode first -- safe mode its broken – Peer Stritzinger Aug 31 '12 at 10:02

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